Valencia BMW

Robert in service was extremely helpful, informative, and accommodating. Really good service over at Valencia BMW.

Ara was fantastic. Such a pleasure to work with. He made the entire experience easy and stress free.

It was a good experience. I took my car in for maintenance and I was help and given a loaner, which was helpful to keep my going in my day. I received my car in great condition

I got a crack on my 530e and went to BMW Valencia. The service advisor told me that insurance companies would cover the replacement cost so I let them replace it. I paid around $2,300, but insurance will cover only around $1,500. My insurance agent mentioned that I got charged labor much higher then the other dealers. This is the reason why insurance want to cover only around $1,500. I had asked the service advisor to help on this issue and he told me that he would check with his manager, but 3 days later I found he did not get a chance to check with manager. I sent an email about this issue to the manager directly 5 days ago and he has not responded yet.

There was no place to get food there. During my three hour wait, I had to walk over to a car wash to get a packaged turkey sandwich. Very inconsiderate to those who had to hang around. Also, the associate who had the "Ask me about my dogs," sign at her window was very unfriendly and acted always annoyed...not a good look for a business. Only for a short stay and the quality of the repair do I recommend it.

Excellent service! I would and have recommended this dealer to friends and family.

In the past I have purchased four BMW from this dealership, however I have experienced a lack of care and concern once the deal is completed and dishonesty by the sales representative and service representatives.

Mayro is a great salesperson and highly recommend to go see him.

My sales representative was outstanding. Very responsive and courteous.

After driving an extra hour to visit this BMW dealer versus my local option, getting up early to arrive when it would be easier for my sales person to attend to our experience and the fact that the vehicle we leased had been already selected weeks prior, we were forced to wait over 3 hours for seemingly NO GOOD REASON! My perspective, based on the several vehicles I've purchased over the years, is that they did the typical "make the customer wait until they're exhausted and anxious" to reduce/minimize how much the buyer will protest or demand a better deal. And, since the deal wasn't what had been promised and we were made late to an afternoon commitment because preparing the deal took so long, I'd say the facts speak for themselves that it was Valencia BMW put ahead of the customer.