Fletcher Jones Motorcars

Purchased two vehicles from Fletcher Jones with no issues. Went to buy my third and began speaking with my same salesman but a sales manager began calling and harassing us despite us telling him we would be working with our sales person. He kept calling and texting non-stop. I asked repeatedly for him to stop and asked if he understood what I was saying, but he continued calling. I finally told him that if he called me again that we would never do business with Fletcher Jones again. He called three more times. I wrote to the general manager and have since asked them multiple times to stop contacting us yet they continue to harass us. Now receiving messages from Daniel Diconti. These people will never stop harassing you no matter how many times you block their numbers. Have purchased two additional Mercedes from other dealers since and Fletcher Jones continually reminds me why we will never do business with them ever again!

They came through BIG TIME when it mattered the most - out of state purchase Buy with confidence! My sales person, Josh, helped me evaluate the pre-owned vehicle remotely from Texas and was always super responsive. He assured me they only sell cars in excellent condition, and he was 100% right. Unfortunately, forces out of their control led to multiple problems during shipping with a 3rd party. This required the dealer stepping in to get things on track and make things right. Communication continued to be excellent, and they even wrote me a check to compensate for the inconvenience! Shout out to the management team and to Josh for always being transparent, maintaining great communication, delivering on their promises, and showing a level of ethics that people think is lost in the car business. Great people!

Great service, very warm yet professional . Already thinking of purchasing another car for my girlfriend

We just purchased our second Mercedes from Tommy Tran at Fletcher Jones Newport Beach, CA. The showroom is the nicest I've ever been in. Tommy is full of energy and made us feel like VIP's on both car deals. He is our go to car guy!

This is the best dealership I’ve ever been to. I came here to buy my first car in 2019 and when anyone asks me where they should buy a car, I tell them they must come here. In 2026, I recently went back and was interested in a car and everything from start to finish was perfect. I drove all the way down from Los Angeles to work with them. They are honest, they care about your experience, and they deliver on their promises. I would like to give a special shoutout to Renee who worked with us to get us the right deal on Valentine’s Day. I also want to shout out Scott for helping get this deal across the finish line. Thomas and Jericho were also fantastic in their help and support. I would never consider going to another dealership. Fletcher jones and Renee, Scott, Thomas, and Jericho are the best.

Scott and Blake were incredible to work with. They made the process seamless from Northern CA. We will be customers of theirs for years to come. Thank you for the 5 star experience!

From the beginning we had our eyes set on a Pre Owned Mercedes Benz E350 and had come in without calling ahead to try our luck. We were appointed with Their Internet Manager Max Tohidian. Max Made us wait for almost 45 minutes to just inform us that he had know idea the whereabout or condition if the car was ready for showing. This caught us by surprise coming from such a prestigious Dealership as this and the listing had been advertise for this Vehicle for quite some time on line. Although surprised by Max's answer we accepted and left the dealership hoping to hear from him later in the day with an update. over 24 hours past and nothing.. Not a text or a call back from Max. no updates at all! We had to initiate and call back to see if the car was ready or even available on the Market. When we were informed the car was ready for viewing we requested a different Sales Representative and was appointed Ali Moraveji. Ali Moraveji was Day and Night in comparison to Max Tohidian. Ali went out of his way to address all our concerns and needs and took on all objections we had and found ways to meet our needs. We eventually signed and secured the Deal for our Mercedes Benz E350 with Ali Moraveji and could not be more pleased. We highly recommend Ali to anyone in search of a vehicle at Fletcher Jones Newport Beach.

Total scam tactics. We drove all the way from Fullerton after being told they could make it work and that we were pre-approved to lease a GLS. We even submitted the full application — my credit score is 745 — and the salesperson said, “I’ll get you approved.” After wasting almost two hours there, he suddenly flipped the story and said it’s not their fault, it’s the finance department’s fault. Then he said, “Why don’t you just finance it so we can work around it? Maybe get a co-signer?” Total comedy. What a joke. This is a dirty tactic just to drag customers in and waste their time. Completely unprofessional, dishonest, and misleading. Stay far away from this place!

I’ve been a loyal Fletcher Jones customer for over a decade, bringing in every new Mercedes I’ve purchased for their complimentary car washes. On October 7, 2025, I stopped by for my usual wash — but was shocked by how rudely I was treated. An employee named Sebastian flat-out refused to wash my car, saying I had scheduled the wash for my other Mercedes. I tried to explain that both cars are mine and nearly identical, but he was dismissive and disrespectful. I called the manager, who said he would “investigate and get back to me,” yet I never received a follow-up call. After 10+ years of loyalty, this experience was unacceptable. Fletcher Jones used to stand for excellence and customer care — but now it feels like they’ve forgotten what service means.

Leasing a Brand New 2024 C300 Sedan from FJM but it’s a total LEMON. There is definitely something wrong with the braking System! The next day after arriving home my husband went to gas it up and the brakes went out and slammed into the back of another vehicle! This caused his car $7800 in damages and the new car we leased $8000 in damages. We towed our vehicle immediately to the dealer closest to us who said they couldn’t find anything wrong with the brakes. After driving it further, the brakes went out again! For the second time, we took it into the dealer, this time they had it longer and went through the car more thoroughly. Again, the dealer said the same thing that there wasn’t anything wrong. This vehicle jumps in and out of gear and doesn’t stop as it should! I do not feel safe driving it. Finally, we hired an attorney who said they would take on the case but needed three times to have the dealer to check the car out. We did that a third time. Once again, the dealer was sloppy and didn’t come back as promised saying they found nothing. Meanwhile, Fletcher Jones or their team will not return calls or corporate in anyway in of this. We are stuck with a LEMON OF A VEHICLE!!!