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Marcotte Ford

(1,022 reviews)
Visit Marcotte Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–6:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–6:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–4:00pm Closed
Sunday Closed Closed

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New (866) 979-9120 (866) 979-9120
Used (844) 480-0941 (844) 480-0941
Service (866) 910-7298 (866) 910-7298

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since November 2025.
Our campus continues to grow in Holyoke, MA. We are here for all of your vehicle needs and provide the best guest experience. Sales, Commercial Sales, Service, Parts, Rentals. We provide complimentary pick up and delivery, mobile service and service loaners for service appointments. We conveniently have a cafe located inside our showroom that provides breakfast and lunch 7am - 2pm Monday - Friday.
We've Got Your Back!

Service center

Phone number (866) 910-7298

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,022 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Marcotte Ford from DealerRater.

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Everyone at Marcotte Ford was great to work with. They answered all of my questions, worked with me to find everything I wanted in a vehicle, and made purchasing so smooth and hassle free. I couldn't have asked for a better experience.

Everyone at Marcotte Ford was great to work with. They answered all of my questions, worked with me to find everything I wanted in a vehicle, and made purchasing so smooth and hassle free. I couldn't have asked for a better experience.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Knowing that your purchase felt smooth and hassle-free means a lot to our team. We’re pleased we could answer all your questions and help you find just the right features in your Ford Escape. Your five-star rating is greatly appreciated.

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Wonderful experience all around!! Andrew was amazingly patient and great to work with, that’s why we always come here. LOVE my new car!

Wonderful experience all around!! Andrew was amazingly patient and great to work with, that’s why we always come here. LOVE my new car!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Knowing that Andrew’s patience and guidance made your purchase of the used Explorer a wonderful experience means a lot to our team. We appreciate your loyalty and hope you enjoy every moment with your new car.

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Working with Andre was hassle-free and light-hearted. It was like buying a car from a cousin, he was personable and understanding.

Working with Andre was hassle-free and light-hearted. It was like buying a car from a cousin, he was personable and understanding.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re glad the purchase of your used F-150 felt as comfortable as buying from a cousin. Hearing that Andre’s friendly, attentive style kept the process easygoing and straightforward means a lot to our team.

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I have nothing but great things to say about my experience at Marcotte, specifically working with Kristos. Kristos made a stressful time so simple and easy. From the beginning he took his time with showing me options that he felt fit my needs. When I didn’t find something that checked all my boxes right away, he made sure to reach out to me when he thought the perfect fit hit the lot, and he was right! He explained everything so well and made the process easy. I would send my family or friends to him along with buy a future car from him.

I have nothing but great things to say about my experience at Marcotte, specifically working with Kristos. Kristos made a stressful time so simple and easy. From the beginning he took his time with showing me options that he felt fit my needs. When I didn’t find something that checked all my boxes right away, he made sure to reach out to me when he thought the perfect fit hit the lot, and he was right! He explained everything so well and made the process easy. I would send my family or friends to him along with buy a future car from him.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our team enjoyed guiding you through finding the right used Explorer that met your needs. Knowing the process felt simple and easy thanks to Kristos’s clear explanations and timely updates means a lot to us. We appreciate your recommendation to friends and family and look forward to assisting you again when you’re ready for your next vehicle.

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Once again very disappointed with the paperwork people,with the unreadable bill and false advertising on the bill probably never return

Once again very disappointed with the paperwork people,with the unreadable bill and false advertising on the bill probably never return

Rating breakdown (out of 5):
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1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

I apologize for the confusion and frustration you've experienced with your bill. We strive for clarity and accuracy, and I appreciate your feedback. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us. (800) 842-0699 Marcotte Ford Sales Inc

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Andrew and Marcotte Ford were excellent to work with in purchasing a vehicle. I highly recommend going through Marcotte Ford and Andrew if you’re thinking about purchasing a vehicle for your family.

Andrew and Marcotte Ford were excellent to work with in purchasing a vehicle. I highly recommend going through Marcotte Ford and Andrew if you’re thinking about purchasing a vehicle for your family.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our team enjoyed guiding you through the purchase of your Ford Explorer alongside Andrew. Knowing you’d recommend us and Andrew for a family vehicle means a lot to us.

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Kristos was wonderful to work with! He made my car buying experience a very pleasant one, helping me through each and every step in the process. I love my new Bronco and highly recommend Marcotte Ford and Kristos!

Kristos was wonderful to work with! He made my car buying experience a very pleasant one, helping me through each and every step in the process. I love my new Bronco and highly recommend Marcotte Ford and Kristos!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Knowing you found the buying journey smooth and our step-by-step guidance helpful means a lot to our team. Hearing your recommendation of Kristos is truly rewarding, and we hope you enjoy every adventure in your new Bronco Sport.

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What an amazing experience. It’s a big business but I honestly felt like I was the only one there. Such a personal touch and made buying a car a breeze. I’m an absolutely thrilled and couldn’t ask for a better experience. Andrew was patient and so knowledgeable and took the time to listen to what I wanted and made it happen. Thank you so much for.

What an amazing experience. It’s a big business but I honestly felt like I was the only one there. Such a personal touch and made buying a car a breeze. I’m an absolutely thrilled and couldn’t ask for a better experience. Andrew was patient and so knowledgeable and took the time to listen to what I wanted and made it happen. Thank you so much for.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our team enjoyed guiding you through the purchase of your Ford Thunderbird. Knowing that Andrew’s patient guidance and personal touch made buying feel effortless means a lot to our team. Enjoy every drive in your Thunderbird.

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Andrew was exceptional, kind and very informative. I have nothing but good things to say about Andrew and the Marcotte team! I would for sure recommend friends and family to buy a Ford with Andrew. Andrew definitely went above and beyond our expectations.

Andrew was exceptional, kind and very informative. I have nothing but good things to say about Andrew and the Marcotte team! I would for sure recommend friends and family to buy a Ford with Andrew. Andrew definitely went above and beyond our expectations.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Consumer response

Thank you , it was great dealing with Andrew and the Marcotte team!

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I had a great experience working with Andre and Marcott Ford. Andre was kind, professional, easy going, and very astute. He communicated well, answered all my questions, and made the whole car-buying process easy and stress-free. Marcott was a beautiful experience from start to finish, they gave me an absolute amazing deal on my new car! There was no pressure, complete transparency, and wonderful customer service. I would definitely recommend Marcott Ford and Andre to anyone looking for a great car-buying experience! A++

I had a great experience working with Andre and Marcott Ford. Andre was kind, professional, easy going, and very astute. He communicated well, answered all my questions, and made the whole car-buying process easy and stress-free. Marcott was a beautiful experience from start to finish, they gave me an absolute amazing deal on my new car! There was no pressure, complete transparency, and wonderful customer service. I would definitely recommend Marcott Ford and Andre to anyone looking for a great car-buying experience! A++

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Knowing that the car-buying process felt easy and stress-free means a lot to our team. Andre will be pleased to hear you found his communication clear and professional. Our team is pleased we could secure an exceptional deal on your new Ford Explorer with transparent, pressure-free service.

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