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|Sales||8:30 AM - 8:00 PM|
|Service||8:00 AM - 5:00 PM|
|Mon||8:30 AM - 8:00 PM|
|Tue||8:30 AM - 8:00 PM|
|Wed||8:30 AM - 8:00 PM|
|Thu||8:30 AM - 8:00 PM|
|Fri||8:30 AM - 5:00 PM|
|Sat||8:30 AM - 5:00 PM|
|Mon||8:00 AM - 5:00 PM|
|Tue||8:00 AM - 5:00 PM|
|Wed||8:00 AM - 8:00 PM|
|Thu||8:00 AM - 5:00 PM|
|Fri||8:00 AM - 5:00 PM|
|Sat||8:00 AM - 2:00 PM|
Our experience was GREAT! Bob Caning was easy to talk to and felt we had known him for years! Ray was equally enjoyable! As we waited, on a very c...
Wendy, We are so pleased to hear that you had such a wonderful experience at Bertera Chevrolet. We truly want everyone who visits us to feel as c...
Our experience was GREAT! Bob Caning was easy to talk to and felt we had known him for years! Ray was equally enjoyable! As we waited, on a very comfy couch, everyone that passed by us acknoledge us and made sure we had been taken care of. In a world where" customer sevice" is pretty much something of the past, this was a refreshing experience and definatley something that these people believe in!
Wendy, We are so pleased to hear that you had such a wonderful experience at Bertera Chevrolet. We truly want everyone who visits us to feel as comfortable and "taken care of" as you did. Please be sure to let us know if there's anything you need in the future. We're looking forward to seeing you again soon. Sincerely, Your Chevy Guys and Gals at Bertera Chevrolet
I recommend avoiding these folks at all costs. Got a reasonable trade and deal on a new 2015 Silverado HD truck which I ordered in early 2014. Th...
I recommend avoiding these folks at all costs. Got a reasonable trade and deal on a new 2015 Silverado HD truck which I ordered in early 2014. That was then end of the good. Last visit they damaged my truck, said they test drove my issues (hmmm 0.2 miles added on the Odometer), and fixed a recall. The recall is still active on my truck with GM, so I guess they didn't damage the truck, fix the recall or test drive the issues. Couldn't even get an oil change and tire rotation correct, not even an apology or offer of a free one for their screw up. Offered solutions to make me a happy customer and refused every one of them. Was told if I didn't like it, go fix it myself. Yeah, that's really good customer service/warranty on a very expensive truck. They know how to play the game Many issues under warranty with the truck not repaired, they blamed GM not approving repairs,GM says dealer says nothing wrong with truck. GM says they are not responsible for dealer actions since dealer is private. Get the game played? I asked to speak with the owners or even the GM, was told personally by the GM to let him know if I ever had problems. He refused to answer my calls. I was told they don't ever want to see me again. Great customer service. Never Ever Trust Bertera or General Motors Again.
I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they h...
I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they have the car on the lot for 31700. I drive 2.5 hours to see it ( I made it clear I can't make set appointment times with my job and travel distance). Then I'm told the actual price is several thousand more because I'm not a teacher and don't qualify for some other rebates. I should have recognized then their dishonesty and walked away-I own that. I put money down and make it clear this is to hold the car. I have usaa w/ low interest I don't need to put a deposit down. Then on the day I'm supposed to bring my trade in, I can't because Taylor who was less than professional tells me I can't come in on Friday but Saturday because of her schedule. (No one else at the dealership can help on Friday). I ask over and over what paperwork she needs. I show up Saturday with the required documents and oh, she didn't realize I needed additional paperwork. So now I have to leave and sign via overnight mail. Again made it clear that the money I put down was to be returned but when the bank called me to say there is a discrepancy, Vinnie assured the bank they were right and I was putting that money down. (I have a witness who came with me that Saturday). So now I end up loosing a few hundred dollars that I would have made on interest through my financials. On top of all this, they forgot to have someone scheduled to register the car here in NH for Thursday. Well, town hall is closed fri-sun and I'm away mon-wed. I called this morning, no call back. My advice, take your business elsewhere. You deserve attentive and good customer service, especially us soldiers.