Herb Chambers BMW MINI of Boston

Mark in service is fantastic-professional, fast and friendly. He happily goes the extra mile!

This dealership is very helpful with any questions regarding your vehicle. They try to get you in as quick as possible and work hard to fix all issues!

James Gibbons, my service advisor for many years, once again took excellent care of my car, my loaner needs, and made the whole service experience delightful.

We walked in. We met Nick. We sat down for a few min. We were interested in an X3. He had one on the lot, which he kindly let us have a test drive in. We then went back to his desk. He was patient, accommodating, kind, very upfront, very personable, and genuinely honest.

The sales team, Nick, was honest and shot us straight. They were knowledgeable and gave good advise.

They do excellent repair work in a timely fashion and communicate very well about the work. The staff are very attentive, helpful and friendly.

There is all very high commitment to customer service and top notch quality workmanship. The managers, service technicians and administrative staff always go the extra mile to assure complete customer satisfaction. From my experience, Herb Chambers of Boston is in a class by itself, and really understands all concepts of putting the customer first.

Brian helped me order the MINI I really wanted. I financed with MINI and that process was very smooth, even when I had my credit history locked and had to reopen it for the approval process. The dealership is like a candy store if you like MINIs, which I do and really wanted one for my next car. I knew I wanted one of the less expensive ones and Brian did not try to upsell me on either the S version or the bigger cars (Clubman and Countryman). Brian convinced me to go with the manual transmission, and I am happy I did (all my previous cars had manual transmissions). I ended up going with the Signature trim on the Hardtop 4 door to get the run flat tires, which I am very happy with on my wife's van. I also appreciated getting the panoramic moonroof and the auto temp control and the interior mood lighting. The car handles better than expected (and I had high expectations) and the 3 cylinder is actually gutsy enough for me, even with highway driving. I have no regrets with my choice and am happy that Brian steered me towards what I really wanted. The only hiccup was that I was hoping to get a winter wheel set that was sold out at MINI USA when I picked the car up in mid December - I guess not surprising since there are supply chain issues everywhere at this point in the pandemic. Now I need to be searching for the appropriate wheels so I am not switching tires on the rims twice a year. That said, I am happy to have winter tires coming from 20 years with an all wheel drive car.

very helpful diagnosing issues and providing support with Chambers amenities, i.e. video inspection, courtesy rides, text messaging etc

Great customer service. Very happy with work done to vehicle. Service advisor Samek Is very knowledgeable.