Reviews
Fantastic service and kept me up to date on all changes....
Fantastic service and kept me up to date on all changes. Very responsive and work was done efficiently and skillfully. Would 100% go back in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy our team could earn your business! Thank you for the awesome review! – Herb Chambers BMW of Boston
Extremely professional and well-organized with a keen...
Extremely professional and well-organized with a keen pride in customer service and responsiveness, Herb Chambers BMW was a pleasure to work with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to receive your positive feedback, Patrick! Thank you for visiting us here at Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service to you again in the future!
I recently purchased a Mercedes e400 coupe. The employees...
I recently purchased a Mercedes e400 coupe. The employees extremely helpful especially Badis. he did a great job explaining the process and helping me through the whole process and making sure I was completely satisfied by the time I drove my car off the lot
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Naim! We're so happy to hear that you were satisfied with the work of Badis. We look forward to working with you again in the future. Thanks, Herb Chambers BMW of Boston
I have been dealing with Herb Chambers Mini for about 17...
I have been dealing with Herb Chambers Mini for about 17 years now and my experience has been great. The employees are always ready to assist you when you need help or service, they are very friendly and kind. I hope to continue working with David Lopez and Mark Ravin. It has been a pleasure. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for these kind words, Rhonda - we can't wait to share them with David, Mark and the rest of the team here at Herb Chambers MINI of Boston! We're grateful for all of your support over the past 17 years and we look forward to your next visit. Take care and thanks again!
The service manager was attentive and responsive. The...
The service manager was attentive and responsive. The service was performed on time and exceeded my expectations. I highly recommend the dealership to others. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear our service team provided you with a five-star level of car, Neil! Thank you so much for choosing Herb Chambers MINI of Boston!
Mark is the reason I keep getting my Mini serviced at...
Mark is the reason I keep getting my Mini serviced at Herb Chambers. He knows me and my car and is always available to help and answer questions. He is honest, friendly, and knowledgable. Herb Chambers is lucky to have him on staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pat - thank you so much for taking the time to share this wonderful feedback! Mark is a fantastic asset to our team and we're thrilled to hear that he continues to earn your loyal business. Thanks for being a Herb Chambers MINI of Boston customer. We appreciate your support and look forward to your next visit!
I have a Fit I bought new here in 2010 and have always...
I have a Fit I bought new here in 2010 and have always brought it here for service. I have always had excellent, friendly service but this time was exceptional. Because of covid delays for parts, they had my car for a month. Sean DeSilva advocated for me with the insurance company and the car rental agency and kept me updated every few days. I have never had such amazing, caring service. Sean is the best.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear you experienced a wait with your vehicle's service and we appreciate your patience! We will be sure to share this great feedback with Sean and let them know they've helped make this an easier experience! Thank you for choosing Herb Chambers BMW of Boston!
Matt and James at BMW offer the best customer service and...
Matt and James at BMW offer the best customer service and are ready to help with any issue! I know my car is in good hands there and have never had any issues. They both offer great customer service and answer all my questions. So far I’ve had 3 cars serviced there over the last 10 years and each experience has been great! Thank you Matt and James for everything that you do!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Simon, We're so glad Matt and James helped you have a five-star experience in our service center! Having your confidence in the Herb Chambers BMW of Boston team means the world to us, and we plan to continue to provide great experiences in the future!
My wife and I had the pleasure of working with Jing Lau...
My wife and I had the pleasure of working with Jing Lau to lease a new BMW. This was the best dealership experience we’ve ever had. Jing’s knowledge, experience, communication and professionalism exceeded our expectations We highly recommend Jing Lau!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the awesome five-star review! We're happy Jing and the Herb Chambers BMW of Boston team helped you and your wife find the perfect new BMW! We look forward to seeing you for your first oil change!
Nick Lagas from Herb Chambers BMW mini Boston is an...
Nick Lagas from Herb Chambers BMW mini Boston is an awesome and amazing sales guy. I have bought couple of vehicles from him in last 10 years and couldn't be more happier anywhere else. He is very responsive, attention to detail and make sure customer has all questions answered and happy. I would say Herb Chambers BMW is lucky to have him :). Frankly speaking I have came across 100s of salesman throughout my life as I am a cars lover guy. Way to go, Nick
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anurag, Thank you for leaving Nick and the Herb Chambers BMW of Boston team your awesome feedback and five-star rating! We appreciate your business and are so glad to have you in the family!