Reviews
I was questioned in length about the price I was quoted
I was questioned in length about the price I was quoted for my tires even though I placed the order on the website! I was not happy that he kept questioning the price ! I had the email as proof! Then he asked if I had called about a loaner - again ordered on the website !
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to learn about the confusion during your recent visit. We always strive for clear communication and apologize if this wasn't met in your case. We appreciate you bringing it to our attention and will use this feedback for future improvements. Respectfully, Rusty Clifford - General Manager - rclifford@herbchambers.com
Brought 2020 kona EV to dealership to fix gear reduction
Brought 2020 kona EV to dealership to fix gear reduction noise. Was done in a couple of days. Alexandra was very communicative and sweet
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that your experience with us at Herb Chambers Hyundai of Auburn was a positive one, and we appreciate the shout-out for Alexandra! Thanks for trusting us with your 2020 Kona EV.
We used to use a dealership closer to us in the city.
We used to use a dealership closer to us in the city. We started with Herb Chambers a couple years ago since we moved to another different part of worcester. Vehicle and Maintenance, they needed to keep it overnight. They picked us up today at our house and brought us back to the dealership at no charge. They fixed something for free that we had broken by accident. And they even took about 5% off the total bill as well as giving us all the deals they had! Thank you, Jeff for being so awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review, Patrick! It's great to hear that Jeff & the team went above and beyond for your service needs. Thanks for choosing Herb Chambers Hyundai of Auburn as your go-to dealership - we appreciate it!
I called about 2 months ago, and was given an appointment
I called about 2 months ago, and was given an appointment for Nov 1. I delivered the car about 4:00 pm on Tuesday, Oct 31, and filled out a simple form with identifying information. I waited all day Wed, Nov 1, and heard nothing. Wanting the car back, I called about 5:00 pm, and was told the person assigned the car had gone home, and no one knew any status. I was told I could speak with the person the next morning, Nov 2. I was told I could pick up the car, so we drove over, arriving about 5:15 pm on Nov 1. I was given the key fob, and took the car. I called on Nov 2 and spoke with the correct associate. He told me they had not done the required testing, despite having the car all day Wednesday, and that I would have to bring the car back for the necessary testing. I am still pondering if I will even bother. I am also searching for the next closest Hyundai dealer. Needless to say, I was not impressed. I do not remember the person's name.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mikey, I'm sorry to hear about your experience. This is not the level of service we aim for and it's clear that we fell short in this instance. We would appreciate another chance to make things right with you if you're willing. Please reach out so we can discuss a suitable solution or answer any questions you may have. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com
Thanks, Rusty. I originally called for an appointment because I (still) need and estimate for fixing the engine. The person whom called me on Nov 2 said there were "tests" which needed to be done to confirm the problem - like just listening to it rattle isn't enough. He also said "just bring it by." Anyway, I need to know how long these "tests" are likely to take, so I can work out when I can "bring it by." Three adults share this car, so it gets used every day. Mike McLeod (Mikey)
Great services and a great team.
Great services and a great team. Im glad Ive chosen Herb Chambers Hyundai of Auburn!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback, Daniela! We appreciate you being a Herb Chambers Hyundai of Auburn customer and look forward to seeing you next time!
Stan was great to deal with !
Stan was great to deal with !!! Knowledgeable and helpful at every turn..... When I purchase again, I'll definitely want to speak with him !!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! We're delighted to know that Stan provided you with such a great experience at Herb Chambers Hyundai of Auburn! We look forward to assisting you again when it's time for your next purchase. Safe travels until then!
The dealership is a friendly place and treat the customer
The dealership is a friendly place and treat the customer needs with kindness and respect.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Junior! Thank you for your feedback! We are delighted to hear that you had a positive experience with us at Genesis of Auburn! Treating our customers with kindness and respect is one of our top priorities, and we are pleased to know that you felt welcomed and well-treated during your visit.
They make it so easy to purchase a car!
They make it so easy to purchase a car! The staff is amazing! I love my new ride!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Scott, thank you for the positive review! We're pleased that our team provided you with a great purchase during your visit. We'll see you next time at Herb Chambers Hyundai of Auburn! Enjoy your new ride!
Everything was fine.
Everything was fine.. she was courteous. And the oil cans he was done in a reasonable length of time. Th only thing the mechanic did not do was replace the sticker on the windshield. The old sticker wax still there.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Gerald, thanks for your feedback! We're glad to know you had a positive experience at Herb Chambers Hyundai of Auburn. Apologies about the oversight with the windshield sticker - we'll make sure it doesn't happen next time. Thank you!
Very efficient and through in their inspection of my
Very efficient and through in their inspection of my vehicle and then the proper recommendations
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for trusting the Herb Chambers Hyundai of Auburn team with your vehicle! We look forward to serving you again in the future!