Reviews
There are some people who are valued employees and make
There are some people who are valued employees and make sure some issues are taken care of
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Leroux - I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider getting in touch? Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com
Alexandra from Herb Chambers Hyundai of Auburn was super
Alexandra from Herb Chambers Hyundai of Auburn was super nice and efficient. She was very positive and made “ my errand” be a positive and painless experience. They took my car in as scheduled and were done at the estimated time. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that Alexandra and our team at Herb Chambers Hyundai of Auburn were able to provide you with a positive experience! Thanks for trusting us with your vehicle. We appreciate the feedback!
Great experience at Auburn Geneses dealer.
Great experience at Auburn Geneses dealer. My service rep Alexandra explained the process up front and work to completed. She polite and professional, great job! Work was completed on time and to my satisfaction. We’ll done by all involved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that you had a great experience with us at Genesis of Auburn! It's wonderful to hear of your satisfaction with the service provided by Alexandra and our team. We look forward to serving you again in the future!
Benedict was an excellent salesman and answered all the
Benedict was an excellent salesman and answered all the questions we had. He got us a deal that was more then we expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to know that Benedict was able to exceed your expectations at Herb Chambers Hyundai of Auburn. We appreciate the positive feedback and look forward to serving you again in the future!
Excellent routine 15K service, except it has been known
Excellent routine 15K service, except it has been known for months that my Palisade had a safety recall on the hitch. It was noted on my appointment. However when I went there, they did not have the part needed. I was told they needed my VIN number to order it but they certainly knew it and new of the recall. Very frustrating to go to the dealership and not get the work done. I may request a picture of the part before I bring it back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ronald, we're sorry to learn about the frustration you experienced regarding your Palisade's recall. We understand how important it is for these issues to be resolved promptly and efficiently at Herb Chambers Hyundai of Auburn. Your feedback will help us improve our service process moving forward! Thank you!
Thanks. I realize that this is more a Hyundai policy problem than a dealership problem, but communication could have been better.
Just don’t like don’t offer a loaner car service taking
Just don’t like don’t offer a loaner car service taking more than 4 hours or longer like some other dealers do- very inconvenient to get ride to drop off car and go pick it up but know herb chambers isn’t going to change policy - believe u lose a lot of customers by not offering some kind of service to help customers with this issue like other dealers like Toyota for instance…..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to learn about your disappointment with our loaner car policy. We understand the inconvenience it can cause and we are always looking for ways to improve our services based on customer feedback like yours. If you'd like, please reach out to discuss this further or address any other concerns you might have. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com
Very good very friemdly did job l In good time and
Very good very friemdly did job l In good time and advised me about next service scheduule
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Dave, thank you for the 5-star rating! We're pleased to hear that you had a very good and friendly experience at Herb Chambers Hyundai of Auburn. We'll see you next time! Have a great ride!
Great service, even though I came on a busy day.
Great service, even though I came on a busy day. Super helpful and clear with any questions I had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your great service experience with our team at Herb Chambers Hyundai of Auburn! We'll see you next time! Have a great ride!
This was the easiest car purchase I have ever made.
This was the easiest car purchase I have ever made. The salesman was kind, knowledgeable and did not push. Very happy with my purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mary, we're delighted to know that your car buying experience at Herb Chambers Hyundai of Auburn was smooth and stress-free. Enjoy your new ride!
We’ve been using this dealership on our Hyundai vehicles
We’ve been using this dealership on our Hyundai vehicles for many years. The service advisors are always awesome and listen to concerns. Great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Gail, thank you for the positive review! We're happy to know that you've had consistently great service experiences with our team at Herb Chambers Hyundai of Auburn. We'll see you next time! Safe travels!