Reviews
Cars are great.
Cars are great. I have bought 3 vehicles from this dealership. Service lead time the last few years is horrendous. We just purchased a new car, wanted a Hyundai but couldn't buy here because appointments for service are 6 weeks out. As the old adage says "the first car is sold in the showroom, all the rest are sold in the service department." So true! Before you buy a car here, try making a service appointment and see how far out it is...buyer warned!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and are sorry to learn about the difficulties you've experienced with our service department's scheduling. We understand how important timely maintenance is for our customers, and we're working on improving this aspect of our business. Your comments will certainly help us in that effort. If there's anything else you'd like to discuss or if I can assist further, please reach out directly at any time. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com
Alex was great.
Alex was great. We purchased this vehicle in March. The engine needed to be replaced. The dealer (McGovern) didn't tell us Hyundai has been been have engine issue. Nor did they tell us Hyundai had extended the engine warranty, due to that issue. We were told immediately by the people at Herb Chambers about the warranty. They took care everything. Not a penny out of pocket for us. We are very happy with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Alex and our team at Herb Chambers Hyundai of Auburn were able to assist you with your vehicle's engine issue. It's important for us that our customers are informed about their vehicles, including warranties. Thanks for sharing your experience!
Jiffy was very nice.
Jiffy was very nice. The dealership was very professional They did a great job. Thanks you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to leave Herb Chambers Hyundai of Auburn this awesome review, thank you!
Very smooth and easy turn in of lease and new lease if a
Very smooth and easy turn in of lease and new lease if a new Santa Fe. Looking forward to establishing a long relationship with this -new to me -dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that your lease transition went smoothly at Herb Chambers Hyundai of Auburn. Thank you for choosing us! We hope to serve you again in the future. Enjoy the new Hyundai Santa Fe!
Prompt service.
Prompt service. Upon arrival, the tech listened to other minor concerns. They produced answers while I waited for my oil change. They Now use synthetic oil which now will increase my mileage between changes.. I was in and out unless then an hour.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback! We're glad to know you appreciated our prompt service and attention to your concerns at Herb Chambers Hyundai of Auburn. Enjoy that increased mileage with the synthetic oil change! Safe travels!
I’ve been servicing my vehicles with this dealer for over
I’ve been servicing my vehicles with this dealer for over 6 years and they always the best service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and for choosing Genesis of Auburn for your service needs! We look forward to assisting you again in the future! Safe travels!
New vehicle purchase.
New vehicle purchase. Experience with dealer and SteveMiller was excellent.Would recommend. Very satisfied with purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
M. J. Burns! We're delighted to know that you had an excellent experience with Steve and our team at Herb Chambers Hyundai of Auburn. Thank you for recommending us, we hope you enjoy your new vehicle!
I had An appointment for an oil change.
I had An appointment for an oil change. The service advisor was great. The service was quick and I was Able to work while waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know your oil change appointment went smoothly and efficiently at Herb Chambers Hyundai of Auburn. Thanks for choosing and sharing your positive experience with us! We'll see you next time. Safe travels!
Had 35 K service and oil change.
Had 35 K service and oil change. Was supposed to get anti theft update but could not due to remote start. Hyundai is ditto be working on fix
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating! We appreciate your feedback and patience as we work on the anti-theft update. Our team at Herb Chambers Hyundai of Auburn is committed to providing top-notch service and see you again! Have a great ride!
I went for an oil change and Iffy checked me in and got
I went for an oil change and Iffy checked me in and got me serviced very quickly!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lauger! Thank you for choosing us for your oil change, and we're delighted to hear that Iffy provided you with a prompt and efficient service experience at Herb Chambers Hyundai of Auburn. We greatly appreciate your positive feedback, and we'll make sure to pass your kind words along to Iffy.