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Herb Chambers Hyundai of Auburn

(1,605 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I come here for my routine maintenance and I can’t say

I come here for my routine maintenance and I can’t say enough about how well they take care of my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five stars! We hope to see you back at Herb Chambers Hyundai of Auburn for all of your future automotive needs!

Bad deals

They promised to hold a car for me until the next day so I could bring in my trade. A few hours later I received an email mail telling me they sold it. No trust in that company

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Deb, I'm sorry to hear that a member of our team indicated that we would hold a vehicle. With the current demands of our industry, we do not hold vehicles. I will be sure this situation is reviewed with our entire team to ensure something like this does not occur in the future. If there's anything we can do to help you find something else, please feel free to contact me personally. Thanks, Rusty Clifford - General Manager - rclifford@herbchambers.com

I love Hyundai in auburn my 2nd lease.

I love Hyundai in auburn my 2nd lease.. Stan the sale guy was very helpful. I appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy our Herb Chambers Hyundai of Auburn team earned your five stars. Thanks Dorothy!

Friendly.

Friendly. Efficient / and informative . Daniel was very helpful . Walked me out to the car to show me the issues .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're grateful to have you as a loyal Genesis of Auburn customer, Dee Dee! Thank you for rating Daniel and the team five stars!

We did our homework and.

We did our homework and.we were not disappointed. Everyone at Herb Chambers Hyundai was courteous, knowledgeable and friendly. Steve helped us get a brand new Elantra very quickly and reasonably priced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your 5-stars! We're so happy that Steve and the rest of our team got you into a new Hyundai Elantra! See you next time! -Herb Chambers Hyundai of Auburn

My car was being fixed by Herb Chambers Hyundai in Auburn

My car was being fixed by Herb Chambers Hyundai in Auburn since June 2021. All kinds of issues have happened in that time- they’d call me up saying other things were going wrong and new repairs were needed. For example, I had a call asking if my windshield was cracked? No, it wasn’t ..hadn't been there when it was left with them. All of this ended up taking a week short of one year. Communication was awful, where one person would tell me one thing then the next had no idea about that issue/call. Well, finally got it back. Here is a lovely collage with some images of the way I received my truck yesterday. Mice living in it. Overhead lights full of mice poop and nesting material. Seats eaten, holes chewed into them. There's an actual mouse nest in my glove box, and obviously the entire car smells like must and mouse. Someone took every single personal item and just threw them in a trash bag with literal trash: checkbook, jewelry, CDs, kids items. My back windshield wiper is broken there's a new scrape/scuff over the wheel well. Someone also backed into something leaving dents on the rear end. Gas light on, a bad sticker.. I don't even know what to say. It’s basic decency lacking here. Scary someone would give a truck back to a customer like this. Stay FAR AWAY (how safe is the wiring in my truck with all this mouse activity? I hope this review prevents someone else from experiencing this nightmare)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for bringing this to my attention. I appreciate you taking the time to speak with me over the phone and meet with me at the dealership. Being able to address the concerns you raised was our pleasure. We understand the frustration you experienced and are proud of the outcome. We look forward to working together in the future. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com

Fast and efficient - in and out in less than an hour.

Fast and efficient - in and out in less than an hour. The service was wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars, Alyson! We're happy to hear how we could assist you during your visit and we hope to see you here at Herb Chambers Hyundai of Auburn for all of your future automotive needs.

A place to take my vehicle to insure that it receives the

A place to take my vehicle to insure that it receives the best service. The people are kind, considerate, and as busy as they are can still joke with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Reggie - thank you for your confidence in the Herb Chambers Hyundai of Auburn team! We appreciate you trusting us with the care of your vehicle and look forward to your next visit!

Consumer response

You're welcome.

Always take you on time and get you out as quickly as

Always take you on time and get you out as quickly as possible .and very courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We hope to see you here at Herb Chambers Hyundai of Auburn for all of your future auto needs!

Straightforward dealer with no bait and switch ploys.

Straightforward dealer with no bait and switch ploys. Staff were pleasant to deal with and very helpful- definitely recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five-star review, Mike! We hope to see you here at Herb Chambers Hyundai of Auburn again!