Reviews
Went in for milestone service.
Went in for milestone service. They checked if I really needed everything in lieu of just doing the work. They also took care of a couple recalls and got me out in less than two hours.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive review! We appreciate your 5-stars and look forward to seeing you next time at Herb Chambers Hyundai of Auburn!
Quick and polite service.
Quick and polite service. Car runs great. I really like the extra service with the car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback about your recent visit here at Herb Chambers Hyundai of Auburn! We hope we'll be seeing you again next time!
Go to the dealership for service.
Go to the dealership for service. Always a good experience. Pleasant staff and timely and good service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy the Herb Chambers Hyundai of Auburn team has provided excellent care each time you service here! Thank you for rating us five stars!
Stan is a great man and did great things and for that i
Stan is a great man and did great things and for that i am thankful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind review - we'll be sure to share it with Stan! Your business is much appreciated by all of us here at Herb Chambers Hyundai of Auburn and we look forward to seeing you again next time. Take care!
Poor communication.
Poor communication. I told them I was waiting when appointment was made. They had me listed as dropping off. Then it was like they were doing me a favor to get it done while I wait. I don't like the upselling. I was there for a recall and that is all I wanted done.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review. We appreciate the feedback and will make sure it is reviewed with our team as we work to continually improve our services. Please don't hesitate to reach out if you would like to discuss this with me personally. Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com
Went for a recalll.
Went for a recalll. First time there. Clean waiting room, accommodating and friendly. Wish I bought my car there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is so great to hear! We appreciate you taking the time to leave us your kind review and five-star rating! We will see you at your next appointment! - Herb Chambers Hyundai of Auburn
Stephen was great.
Stephen was great. He helped me find the car I was looking for. Everyone was very friendly. I would do business with them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the five stars! We're glad to hear Stephen could assist you and we hope to see you back at Herb Chambers Hyundai of Auburn for all of your future automotive needs!
Pleasant and efficient sales men.
Pleasant and efficient sales men. I had a great time purchasing my car. I have been a costumer for about twenty years now.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the five stars, Michelle! We're honored to hear that your visit with us was such a positive one and we hope to see you back here at Herb Chambers Hyundai of Auburn for all of your future automotive needs!
Took our car in on June 17th to have a serious engine
Took our car in on June 17th to have a serious engine problem diagnosed. It took a month to get that appointment. Was told I'd have to leave it for 2 days. I asked them to call me the next day, they never did. Spoke to the service manager who said I'd receive a call the following day. That call never came. I called on Friday the 24th to find they had not even looked at the car. So I told the service manager Jim I'd be in the next day to pick it up. All he said was, "I'll get your paperwork ready", never an apology or concern for the issue. When I picked up the car the cashier said I had no balance and I said, that's because they never looked at my car for 10 days to which another service manager replied, "we've had some cars for over a month". We were very disheartened by the lack of service and disregard for our safety as the issue we brought it in for is very concerning.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sometimes when you get so big(HC) you forget where you came from.
Thank you for the feedback. We apologize for any frustration or inconvenience caused by this experience and hope you'll consider giving us another chance to earn your business in the future. Please reach out directly if you'd like to discuss the situation in greater detail. I’m hoping to be able to work with you personally. Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com
Today I went to fix a recall to my Kona.
Today I went to fix a recall to my Kona. The service was very great and fast as always and I want to thank James for the advice he gave me and for his professionalism. James, people like you make people like me come to Herb Chambers Auburn with pleasure and confidence. And the same words I addressed to Stan. So thank you very much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review, Daniela! We're happy to hear that James & Stan provided you with such wonderful service during your recent visit and we'll be sure to share these kind comments with them. We appreciate you being a Herb Chambers Hyundai of Auburn customer and look forward to seeing you next time. Take care!