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Herb Chambers Hyundai of Auburn

(1,605 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Came to this dealership from two others in the area, all

Came to this dealership from two others in the area, all had little to nothing to look at. Honda had very little to do with us, guess they thought we were not serious. Marty at HC Hyundai was very helpful and by chance had a vehicle we could drive - not a color we could live with unfortunately but kept us interested enough to put money down and wait for delivery of one we could live with. As it turned out delivery was much more quickly than expected, purchasing process was more pleasant than expected, and I attribute alot to Marty. A pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased that Marty could assist you and we appreciate your patience as you awaited delivery of your new car! We hope you love your vehicle and want you to know that we are so grateful to have you as a Herb Chambers Hyundai of Auburn customer! Thank you so much!

Amazing customer service!

Amazing customer service! Brendan and the whole team were amazing!!! They made us feel comfortable the entire time!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Brendan and the team such a kind review, Christopher! We look forward to seeing you again next time! - Herb Chambers Hyundai of Auburn

Had a confirmed appointment, not in system.

Had a confirmed appointment, not in system. They did complete the work needed in a timely fashion

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting our team at Herb Chambers Hyundai of Auburn! We appreciate your review, and look forward to seeing you next time!

Immaculate showroom.

Immaculate showroom. Was willing to deliver my vehicle anywhere. Conducted business with integrity. Wonderful personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback, Betsey! We hope to see you again next time here at Genesis of Auburn!

Best buying experience!

Best buying experience! Stress free and left happy!! Marty is the best and I would recommend anyone looking for a new car to ask for Marty at Herb Chambers in Auburn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Kellie! We're so happy that Marty provided you with a 5-star appointment, and hope you enjoy your new ride!

It is a very clean dealership.

It is a very clean dealership. The employees are very helpful and curtious. I would recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! Our team looks forward to seeing you again next time here at Herb Chambers Hyundai of Auburn!

Great service friendly staff MyHyundai is ready when they

Great service friendly staff MyHyundai is ready when they say it is, ease of making appointments I will continue to bring my vehicle to Herb Chambers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Herb Chambers Hyundai of Auburn with the care of your vehicle, Mike! We look forward to your next visit!

Salesman Stan and Tim where very knowledgeable on car I

Salesman Stan and Tim where very knowledgeable on car I purchased and the paperwork needed to get the deal done. Also received a fair price for trade in. Adam the sales manager checked in a few times to make sure everything went smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're happy to hear you had a great experience with our team here at Genesis of Auburn and we hope we have the opportunity to work with you again in the future. Until then, take care and enjoy your new vehicle!

Had my oil, front and rear car brakes changed today.

Had my oil, front and rear car brakes changed today. Prior to bringing my car in, it was Making weird sounds whiles was engine running ,thinking my car was going to break down any minute. I could swore my car needed more works that anticipated .After works ( oil change and break changes) were completed on the car, it run smoothly like brand new. Very satisfied with job performance .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Great place for servicing your car.

Dealer response

Thank you for sharing your experience! It was a pleasure having you visit us here at Herb Chambers Hyundai of Auburn and we're happy to hear you're vehicle is running like new again. Take care and please don't hesitate to reach out if we can be of service again in the future!

This is the best dealership I have encountered in my many

This is the best dealership I have encountered in my many years of buying cars. Marty my salesman was so informative and very kind and patient with me. Jim the man in maintenence was same. Kind.respectful, patient and very informative. Great place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review! We appreciate you giving us the opportunity to earn your business and are thrilled to hear you enjoyed working with Marty & Jim. Thanks again for the wonderful feedback and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Hyundai of Auburn Team