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Herb Chambers Ford of Westborough

(1,365 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2026 consumer dealer award
View 5 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

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Reviews

(1,365 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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Our salesman, Paul Scannell, was extremely knowledgeable and transparent, making a large purchase very informative and easy. During the process he even went above and beyond by using the 15 minutes of waiting time while the manager finished the financial paper work to contact our insurance company and make sure our insurance was covered and transferred to the new car.

Our salesman, Paul Scannell, was extremely knowledgeable and transparent, making a large purchase very informative and easy. During the process he even went above and beyond by using the 15 minutes of waiting time while the manager finished the financial paper work to contact our insurance company and make sure our insurance was covered and transferred to the new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Our salesman, Paul Scannell, was extremely knowledgeable and transparent, making a large purchase very informative and easy. During the process he even went above and beyond by using the 15 minutes of waiting time while the manager finished the financial paper work to contact our insurance company and make sure our insurance was covered and transferred to the new car.

Our salesman, Paul Scannell, was extremely knowledgeable and transparent, making a large purchase very informative and easy. During the process he even went above and beyond by using the 15 minutes of waiting time while the manager finished the financial paper work to contact our insurance company and make sure our insurance was covered and transferred to the new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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By far the best dealership I’ve ever dealt with we buy all of our vehicles here. The service is exceptional. We’ve never had to wait. Our calls are returned immediately. Can’t say enough good about Miguel and his team!!

By far the best dealership I’ve ever dealt with we buy all of our vehicles here. The service is exceptional. We’ve never had to wait. Our calls are returned immediately. Can’t say enough good about Miguel and his team!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

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Always excellent!! Have been getting trucks from the Westboro Ford for almost 13 years and every time it?s a great experience! I also get my trucks serviced there and that is always a great experience

Always excellent!! Have been getting trucks from the Westboro Ford for almost 13 years and every time it?s a great experience! I also get my trucks serviced there and that is always a great experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Peter, we really appreciate this positive review! Thanks so much!

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Great experience , friendly staff , and fairly quick .called before i came in , told them what i was looking for and roughly a price i wanted to spend .

Great experience , friendly staff , and fairly quick .called before i came in , told them what i was looking for and roughly a price i wanted to spend .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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Always treat me well and fair and.with respect. Work done in time. Clean waiting area.

Always treat me well and fair and.with respect. Work done in time. Clean waiting area.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you zw! We hope to be of service to you again!

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Very professional and knowledgeable. Flexible enough to work with the customer to ensure a pleasant experience

Very professional and knowledgeable. Flexible enough to work with the customer to ensure a pleasant experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

jmmarks14, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

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Great customer service from service staff - friendly, polite and helpful. I appreciate that they don?t try to push services and respect my choices every time.

Great customer service from service staff - friendly, polite and helpful. I appreciate that they don?t try to push services and respect my choices every time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

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I was well taken care of and Paul was a great salesman to deal with very friendly. I would recommend him if someone is looking for a vehicle. I’m very happy with my new Truck

I was well taken care of and Paul was a great salesman to deal with very friendly. I would recommend him if someone is looking for a vehicle. I’m very happy with my new Truck

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent communication, no pressure for dealer addi ons. Easy, stress free experience! Would come back for our next vehicle!

Excellent communication, no pressure for dealer addi ons. Easy, stress free experience! Would come back for our next vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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