Herb Chambers Ford of Westborough

I am pleased with the dialog that Dylan kept going with me as they found the cause of the various problems with my 6 year young Ford Expedition. We take it on ski trips and tow a boat in the summer. It needs to be reliable and comfortable. Herb Chambers Ford in Westborough has great technicians that can diagnose problems and resolve them.

Great, knowledgeable, polite and caring salesperson Michael; excellent service; received consistent quality in all phases of purchase; never pressured to make a buying decision. We are repeat customers and will return to Herb Chambers Ford again and again!

I brought my 2007 Expedition in because my brakes needed replacing and my engine light was coming on. That then rolled into spark plugs and coils, the ECM and then the steering shaft. The service area was very professional, helpful, accommodating, patient and informative. They were very up front with my options and made sure I understood each thing that was happening and what the parts were exactly and their function. Which I really appreciated as I never had to handle this end of things in my 53 years on this earth. Once it became obvious that putting more time and money into this "family member" was just not a wise decision any more I was redirected by service to sales. Not only did sales not skip a beat in customer service they totally earned their paychecks with me. Everyone there jumped in and helped me figure out what I could afford and then bent over backwards to help me get our new member of the family - a 2015 Ford Explorer! She is stunning!! Every single person was amazing! I can't recall of their names but here are a few... Dillon, Jenn, Frank, Miguel, Kevin, Bob & Marie... I'm sorry if I missed anyone - but I am SO very thankful for all everyone did to help me and my 3 daughters end up in a safe vehicle that fits all our needs.

The service team was courteous, informative, and thorough. They asked questions about the problem and listened while I describe what was happening. Later, Mike explained the cause and the work that was completed to make the repair.

Our salesman Jeff was not a typical salesman.He was a truly genuine person. He let the SUV we were looking at sell itself. Also the finance guy, I forget his name couldn't have been any nicer. Overall an unexpectedly pleasant experience. Thanks

The person who took my car in was courteous and knowledgeable. The car was ready in the approximate time estimated. I was informed of progress while I waited.

I found the vehicle I wanted via an internet search. We live in Western MA and scheduled an appointment to visit Westborough. Great support from Mike Mangrum and the rest of the team. And I love my new vehicle!

Can’t beat the crew at Herb Chambers. Great service with a smile. Mike went all the way to get me the car and deal I wanted

No matter your car troubles small or big everyone is always so willing to help. I've even been able to call in with a concern and was treated with the same respect and professionalism as if I was right in front of them. Awesome job!

My last visit to Herb Chambers Ford was less than pleasant. I had spoken with the manager (Don MacEwen) at the time & he had said my next visit would be comped; this was not in my record. I have to say my experience was much more pleasant yesterday.