Reviews
Dave Capuzziello is the best.
Nobody likes to go and buy a new car but, that has changed at Imperial Chevrolet because of Dave Capuzzielo. Dave is easy to talk to and can explain everything you want to know. With Dave on your side it is a pleasure to buy a new car. I will be back to see Dave and I will tell all my friends about Dave. Thank you for all your help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Mike R: Thank you very much for taking the time to write such a lovely review for Dave Cappuzziello. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It Means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us/
Ahmad Al-Jallad Loan Department
Not everybody knows everything there is about financing your vehicle but, Ahmad Al-Jallad does. He can explain it to you so you understand. He is so knowledgeable about all there is to do with financing he makes it so you walk away with such a good feeling about your purchase. He is a good man and I want to thank him very much for all he did for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear MikeR; Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with Ahmad Al-Jallad and the team at Imperial Chevrolet. We take great pride in delivering a pleasant buying experience. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Happy Customer
I originally came here to go to Miss Mendon Diner. I ended up looking at the ads they have at the tables and seen a car I was interested in. I went over and Brian helped me right away. He went and found the car quickly. Let me and my family test drive it. Made sure we were taken care of while waiting for the loan officer. He was great. The loan officer Ahmad was also great. He quickly found me an awesome loan, with my not too good credit. He was very personable, which me being in customer service appreciated. I will definitely recommend everyone who is looking for a good car and good service to come here!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Natasha: Thank you for your business and for taking the time to share your kind words about Bryan and your experience at Imperial Chevrolet. Bryan and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Don't do it !!! things haven't changed .
You will be at the service department alot!!! with all the recalls, and techs can't do simple things right the first time so you will you will be back , and your new vehicle will be damaged,your door will get banged into something, your lugnuts will be nailed on n ruined cause they will be on n off your car more times in 3000 miles then if you had it a lifetime, and nothing they put on the car will line up or match its just carelessness n watch your paper work both in sales and in the service department for errors. So after your hectic sale in finance you will deal with more rigamarow over in service . I wont be buying a new camaro or bringing my vehicle in anymore which is too bad I liked bruce ..and the dealership itself is nice ,too bad there s too many that don't know what customer service really is ..you will be bringing in your Chevy for wobbles, shakes, n vibrations seems to be a problem with GM cars across the board.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Had been searching for a slightly used / low mileage Tahoe
Narrowed my search to three truck/suv dealers. Anthony Turano put in a lot of time and effort , in locating what I wanted. He was absolutely "the best".Imperial Chevrolet offered the best deal by far. Plus the trade allowance was quite fair. Anthony even spent time with my wife and I , and explained at the vehicle features and how to use them. Put us at ease, as we are somewhat "electronically challenged". Imperial has sold me my last three suv's. Couldn't be happier. And the staff, were all very friendly , courteous, and polite. I even had a good experience with Omar Ihjul ( finance manager), who turned out to be quite knowledgeable with the Chevrolet line. Overall, I would absolutely recommend Imperial Chevrolet, for your next new car. Tony - Hudson, MA
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to share your kind words about Tony and your experience at Imperial Chevrolet. Tony and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Ed Connors is the man to go to!
Last Saturday we went to Imperial Chevrolet hoping to trade our car for a newer used one that we had seen on their website. We went in with fingers crossed thinking it was a long shot that we'd get a decent trade offer and financing. Ed Connors was our sales person. He was very professional, knowledgeble, efficient and personable. He listened to our needs and limitations and suggested many options that might work for our situation. Ed was able to give us a more than fair offer for our trade and get us into the used car we were hoping to buy. He even made it possible for us to pick up our car a day sooner than we thought. Ed not only met our car buying needs, he exceeded our expectations. We also would not have our new vehicle if it weren't for Ahmad Al-Jallad. He is the business manager who, through his incredible expertise, worked out financing for us that we thought wasn't possible. Overall, our experience with Imperial Chevrolet was exceptional and I would advise anyone looking to purchase a new or used car to go there. This is the third vehicle that we've bought from them and each experience has been great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear TiffanyP: Thank you very much for taking the time tp write sich a lovely review for Ed Connors. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Ed Connors is the man to go to!
Last Saturday we went to Imperial Chevrolet hoping to trade our car for a newer used one that we had seen on their website. We went in with fingers crossed thinking it was a long shot that we'd get a decent trade offer and financing. Ed Connors was our sales person. He was very professional, knowledgeble, efficient and personable. He listened to our needs and limitations and suggested many options that might work for our situation. Ed was able to give us a more than fair offer for our trade and get us into the used car we were hoping to buy. He even made it possible for us to pick up our car a day sooner than we thought. Ed not only met our car buying needs, he exceeded our expectations. We also would not have our new vehicle if it weren't for Ahmad Al-Jallad. He is the business manager who, through his incredible expertise, worked out financing for us that we thought wasn't possible. Overall, our experience with Imperial Chevrolet was exceptional and I would advise anyone looking to purchase a new or used car to go there. This is the third vehicle that we've bought from them and each experience has been great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Family of 6: Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with Ed Connor and the team at Imperial Chevrolet. We take great pride on delivering a pleasant delivery. Please do not hesitate to reach out to us if we can of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great Service and Price
I walked onto the lot looking for a used SUV with a third row of seats. Chris McIntyre greeted me and was very helpful. He found a few different cars to compare. I decided to test drive a 2014 Buick Enclave. Chris offered me a great deal on the Enclave and a very fair offer on my trade in. Throughout the process I never felt pressured. Chris, Bruce and Ahmed treated me like a valued customer. My wife and I drove the car home a few hours later. I highly recommend talking to Chris McIntyre at Imperial Chevrolet
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear George L: Thank you very much for taking the time to write such a lovely review for Chris McIntyre. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Making it Happen
Scott is a first-rate salesman; he met every one of my requirements to purchase the vehicle. Car-buying is arguably the second-most stressful purchase of your career, and I'm glad I had that experience with Scott and his team at Imperial Chevrolet! Scott knew the car - I had been studying the impala for a year, and he still let me in on a few additional features. He also pointed out some of the features I'll have to be cautious of, such as 20" wheels in New England! So he offered me the solution: He recommended I shop around for 18" wheels and tires, told me the ballpark for the cost, and even showed me the picture of his impala with them on! After all the excitement of running through what I was buying, Scott introduced me to Ahmad, to work through financing. My experience with Ahmad was also first-rate. He was respective of my privacy, yet, very candid about the process of financing. In short, I felt in control, comfortable, and respected...because of this, I would recommend the team at Imperial Chevrolet to anyone. Thanks, again, guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Making it Happen: Thank you for your business and for taking the time to share your kind words about Scott Bregnard and your experience at Imperial Chevrolet. Scott and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Very clean and comfortable atmosphere.
I was very comfortable through the whole sale procedure. I was treated as a longtime and valued customer. Both the salesman and the finance person were very thorough .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Carol long time Chevy fan: Thank you very much for taking the time to write such a nice review for Imperial Chevrolet. We're thrilled that you took the time to share your experience. On behalf all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business and your enthusiastic support of ours. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.
