Herb Connolly Chevrolet

I have brought my truck to this dealership 3 times for repairs for the same thing. I dropped it off on a Monday afternoon without an appointment hoping they would look at it because they hadn't fixed it correctly the first 2 times. It is now Thursday and they haven't even looked at it i now have to cancel my vacation because i have no vehicle. It seems to me you don't matter to them as a customer even if they can't fix your vehicle after 2 times it was in for repairs for the same thing and it still hasn't been fixed yet.

This is NOT a 5 star review. It is really ONE star. I posted a one star and the MANAGER HAD THE SALESMAN CALL ME to request I change it. Told the salesman even though I stated the salesman (Lucas) was excellent, they were going to hold the one star review against him!!!! Salesman, Lucas Satler was EXCELLENT. My problem is with an HCC "policy". That tells you what kind of people you're dealing with here. Not his fault, but they will hold it against him if he doesn't get me to put in a better review. He will lose my repeat sale because of THEM. No fault of his own. We need another vehicle within the next year and would definitely go back to him if he were at another dealership. I will NOT use HCC again. I was PENALIZED for walking in and purchasing a vehicle with cash. I guess I am not a customer HCC wants. Was told I had to pay an extra $1,000 if I paid cash and didn't finance with them. They offer a "coupon" for $1,000 if you agree to finance through them. If you pay cash, you don't get the coupon and pay a higher price. So ask yourself why is it so important to them that I finance. So important that they would risk alienating not only a customer like me, but pretty much everyone I will ever encounter for the rest of my life who will hear about this. I had a bank certified check but they want me to finance with THEIR bank, so their bank holds my title and I pay THEIR bank interest - paying a higher price for the vehicle than I would otherwise and having to carry more insurance than I normally would. When I was younger I couldn't afford to pay cash - I know not everyone can do this, but if you need to finance...go to the bank of YOUR CHOICE and take out a PERSONAL loan. Then you will hold the title yourself and actually own your vehicle. The payments are between you and YOUR bank. So I have come back in and given them a phony 5 star review to help this innocent salesman. Thinking maybe this is better anyway. Almost their entire page is one star reviews - so mine would just be another one and might not be read. Maybe more people will read it this way and see that they are not a good company. Since this happened I have called other dealers and find that they would be glad to have a cash sale - with no PRESSURE to finance through their bank. One even told me he would accept my personal check. So shop around and find not only a good vehicle, but a good dealer. Might be better to pay a little more and get a reputable organization to deal with. Hoping my salesman gets a better job soon. He's too good for this place. Feel bad for the other salesman who must face a public who doesn't trust them - through no fault of their own, but because of the low quality of organization they may be working for. I paid the extra $1,000. I could have financed but refused. Why should I finance when I don't have to and don't want to. Ask yourself, why would a cash sale be something they discourage? Have already found the dealership I will work with next time and going forward for other autos purchases. Call around and ask if the price for a cash sale is HIGHER than if financed (they're not including the extra you will end up paying in interest but you're not supposed to think about that). If it is higher than you know what type of people you'll be dealing with.

Matheus was a pleasure to work with delivering a best in class customer experience. The entire process took 1 week including waiting for my new Chevy Trax to arrive at the dealership. No surprises from start to finish. Once again thanks!

Nice dealer worked with me buying my truck gave me a good trade in on my old truck only problem I had it took a week to give me all my paperwork

I had a great experience buying from Herb Connolly Chevrolet. Matheus was very nice and helpful

$430 for a single key fob is ridiculous. The dealership should be ashamed of their price gouging.

Timely as always. Great service easy to drop off ans pick up as always. Thanks

Service Department is great, professional and explain clearly the problem. Love having the car washed and vacuumed.

I recently purchased a car from Herb Conolly Chevy a few months back, my first time doing business with them, and the experience was excellent. Zach was my rep and Carter was the manager and they was very easy to work with, no pressure and very friendly. And now I've just had my first service appointment for routine maintenance, and again my experience has been excellent. Joie was very friendly and knowledgeable. I highly recommend this dealership for sales and service.

I was in the market for a Ford Super Duty. I saw that Herb Connolly Chevrolet had exactly what I was looking for. I made my first inquiry on line and minutes later I received a call from salesman Lou Bove. I asked Lou if he could send me additional photos of the truck. Lou sent the additional photos promptly. I scheduled an appointment to road-test the truck and put a deposit on it immediately There was no haggling,bickering or arguing. The buying process was smooth and painless. The dealership was extremely helpful with providing me all the information I needed for financing ect. All the paperwork was ready for me on the day of delivery I walked signed the paperwork and drove away in my new truck. I will highly recommend Herb Connolly Chevrolet and Lou Bove to all my family and friends. It was a pleasure doing business with them.