Audi Burlington

I am extremely disappointed with my recent service experience. I brought my 2025 Audi Q3 to the dealership because there was a mysterious liquid collected in the spare tire well, along with a strong odor. My expectation was not just an inspection, but that the underlying issue would be investigated and the vehicle returned in a clean condition. I was charged $250 for an inspection, yet the dealership stated they could not identify the source of the liquid. Even more frustrating, they told me they would clean the liquid before returning the vehicle, but when I picked it up, the liquid was still sitting in the spare tire well exactly as I had left it. I had to clean it myself after taking the car home. The original problem also remains unresolved. I still don’t know what the liquid was or where it came from, and I’m now left dealing with the lingering odor and the uncertainty of whether the issue could return. I understand that intermittent leaks can be difficult to diagnose. However, if the cause could not be determined, I at least expected the dealership to honor its commitment to clean the affected area and provide a more thorough investigation, especially after charging a significant inspection fee. Overall, I left with the same problem I arrived with, a dirty vehicle, and a $250 bill. This experience did not meet the level of service I expect from an Audi dealership.

The dealership was excellent! I was in several times before making my decision. I am very happy with everyone and everything especially my sales person Nathan and Michael in the finance department. I’m sure everyone will be great in the service department as well.

I had a great experience with Michael purchasing my Audi A4 at Burlington Audi . Every step of the way was easy Michael even delivered my car to me! They were great to work with.

Jay’s the best salesman, very knowledgeable and helpful! He made this Audi buying experience very pleasant! Salesman of the year 2026!

As usual, treated like I was their most important customer. I would highly recommend Adnan, Lauren and Pedro for your next Audi. The best with no exception.

It was a pleasure working with Nick! He was friendly, professional, and genuinely interested in guiding me into the right car. Customer service was responsive and finance was hassle free, I would recommend Audi Burlington to anyone in the market for new or used!

The dealership is convenient, it is comfortable to relax in while you wait, but most important, the two salespeople I dealt with were excellent.

THANK YOU TARA @ Audi Burlington- you are awesome!!! I was looking for a first car for my daughter and ended up at Audi Burlington after a terrible experience being sold a lemon at colonial Nissan. Originally we had purchased a used suv from another dealer and the check engine light came on 10 minutes after I drove off the lot. First it was the catalytic converter, then the turbo, then an O2 sensor, the. They told me it was a map sensor…they “fixed” it only for the check engine light to come back on 5 days later…..tried to fix it again only for the check engine light to return a third time….needless to say a lemon for sure… that vehicle got returned as it was functional for only 6 of the 40+ days we had it.. This left me back to searching endlessly online trying to find an affordable decent used car that would be safe and reliable for my daughter. From the moment I walked in Audi Burlington I was greeted by Tara. He was informative and gave me all the info I was asking without pressure to try to get into something different or more expensive. (Again this is a first car for my daughter) Once I confirmed I wanted to purchase the vehicle he made everything so easy! No nonsense, no haggling, no hidden fees. I was able to do some of the paperwork online which made it even easier. They were waiting on the title as the vehicle was recently traded but Tara kept me updated the whole time. As soon as it came he let me know and I went over and completed the deal in just a few hours. They also were able to do the inspection in house so I was able to drive off with everything done. Amir helped with the paperwork and that was also super easy. After having a really bad experience elsewhere it was refreshing to know there are still legit honest dealerships out there. As someone who did tons of searching their prices are fair, and more importantly the used cars they sell are reliable and fully checked out. If you are in the market for a vehicle do yourself a favor and head to Audi Burlington and ask for Tara. You won’t be disappointed!

Pedro was amazingly helpful and responsive to my questions and concerns. My entire experience was amazing

Overall the service was good. They just need to resolve their issues with the new system that they are using for when the financing application needs to be filled out. The system has a lot of glitches and it took a long time to finally get the application completed