Reviews
Charged for washer fluid.
Charged for washer fluid. Tank has a hole. Should have been checked before topping off. Mechanic should know that.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
860 944 5819
Craig and Joe were fantastic and very helpful while
Craig and Joe were fantastic and very helpful while solving a complicated issue with my car. Excellent customer service and got my car back on the road!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Craig and Joe delivered such a great experience!
From the time we arrived Brockton was with me every step
From the time we arrived Brockton was with me every step of the way. After several test drives he drove up with a C Class , the MB I was looking for. Loren was awesome great customer service with a built in sense of humor. Thanks to Smith Auto, you made it easy in purchasing the car I dreamed of.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Louise, It's great to hear that Loren was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!
Craig is a true asset to Smith, he walked me thru every
Craig is a true asset to Smith, he walked me thru every procedure required when dealing with the insurance company. Car was perfect when I got it back. Thanks Craig !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, Thank you! Craig and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.
Excellent service!
Excellent service! We appreciated the loan of a vehicle while ours was being serviced. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Craig and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Easiest dealership to work with.
Easiest dealership to work with. They make everything very easy. Would recommend them to anyone that owns a Mercedes
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc., we look forward to having you as a valued customer for many years to come!
Service was done well and quickly but I was not told the
Service was done well and quickly but I was not told the dealership was closing for a wake and funeral so I drove all the way to Haverhill for nothing. A phone call or text would have been appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. Nicholas and our team appreciate your business and hope to see you again soon!
The service department at Smith Motors is absolutely top
The service department at Smith Motors is absolutely top rate! The reason I drive a Mercedes is because of Smith Motors and your commitment to a good customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!
Craig is so easy to work with and gets things done as
Craig is so easy to work with and gets things done as promised. He makes the whole process of maintaining and fixing my car so incredibly easy. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gretchen, It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!
Prompt service with reasonable prices compared to other
Prompt service with reasonable prices compared to other dealers. The people are friendly and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!