Gervais Kia

Always very professional. Matt s always very helpful and keeps me updated on my service.

Possibly the worst experience of my life. This Kia dealership in Lowell does not guarantee any of their warranties. My car is only two years old and should’ve been covered by warranty, but apparently whatever the mechanic Say goes. Worst customer service I’ve ever dealt with. I will actually be selling my two-year-old car after this.

Not a very good experience with this dealership. To start with, the car we had "Scheduled" to see (2021 Sportage EX) with "Nicco" (?) the online sales rep, wasn't available for sale due to it being a Lie as it had mechanical issues. The car they did have ready to show us was covered with pollen and not fully cleaned inside. It also appears that our CPO 2020 Kia Sportage wasn't given the stated 165 point Inspection (or any inspection at all) by Gervais Kia as one might expect before taking delivery.. During the test drive I found that the car needed the alignment checked as it was pulling to the side. I reminded the sales rep before we left the dealership about it and he said it would be checked along with the CPO inspection. I took the car for it's inspection sticker the next day and the shop showed me the alignment was pretty well out and was starting to cause the left side tires to "Feather". I called the dealership and was told by the sales manager to "Bring it back and we'll take care of that". I explained that this was supposedly done and it's not right that I have to waste a half day because Gervais Kia Failed to do what they promised. He agreed to having me get the alignment done locally and he would reimburse me for the cost. I emailed the bill that afternoon and have yet to be paid back by Gervais Kia. Two days later I was checking the washer fluid due to very little coming out while trying to wash the windshield and found that the wiper fluid tank was near empty. This caused me to check other fluids and saw the Coolant tank was Below the lowest warning mark. (I took pictures of this to show the dealership and have on record) To add to the list of Missed items, the drivers side handle/panel section is loose as if someone had removed it at some time. I would Never recommend Gervais Kia to anyone and I'm disappointed that Navy Federal would recommend Gervais to our members.

The service advisor was very professional. She was very knowledgeable. The manager was awful the way he spoke to his employees turned me off. He has no respect for them.

Plenty of other places. Typical car dealer. No ethics. Horrible management. The worse service department. GO ELSEWHERE

Bob Fisher was a very compassionate sales person! He did everything on time and was very easy to deal with. The car is great and my family will come back to Gervais always.

Excellent experience! My salesman was wonderful through every point of the sales process! The staff there was very helpful!

Dealership is small but very honest and very responsive. Their markups are very reasonable compared to some of the larger dealerships. They kept me informed about the delays in getting the delivery of the car due to transportation issues.

The sales process at Gervais Kia was okay, but honestly thats what you expect at any car dealership. Everything from then on has been a nightmare. We had a service appointment to fix a remote starter incorrectly installed, and received a loner car that was clearly heavily smoked in. When we asked the service advisor she said that there was no way, and she personally checked the car her self, and refused to offer us a different car. We have since sold that car and during the sales purchased the Cost Guard extended warranty for a used car. Which I advise no one to do! They will assure you it can be canceled at any time, we have been working with Jim Brophy for upwards of 5 months at this point to do so. Every time we call, he says he thought it was already handled and that he will call us back, we have yet to actually receive a call back and always end up having to follow up ourselves.

If I could give their service department a zero they would get it. This is not my normal Kia company it happened to be the closest one when my engine blew on my truck to be towed that was seven weeks ago still waiting for an engine parts I understand they have no control over but yet they will not give me a rental they expect me to pay $1000 a week to rent the cheapest car I can find possible and get back $210 a week where every other car company out there are giving cars when waiting this long for parts. So they figure I must be rich that I can afford $6000 out of my pocket for a rental and get back 4800 nope next help me Hank! One trucks been there since May! He must be living on the streets by now! Poor service and management!