Audi Westmont

After the stress of being involved in a car accident, buying a new vehicle was the last thing I wanted to do. Hasan and Julianna made an incredibly difficult day so much more manageable with their kindness, professionalism, and genuine compassion. Hasan has always been an outstanding service advisor, and I was grateful to continue working with him throughout this process. It was also a pleasure working with Julianna. She was empathetic, never pressured me into making a decision, and understood that I wasn't emotionally ready to shop for a new car—I simply had to. She made what could have been an overwhelming experience enjoyable and treated me with patience and respect every step of the way. Julianna is wise beyond her years, and I have no doubt she has a bright future ahead of her. I truly appreciate everything they both did for me.

I have been a customer here since 2010 and am on my third Audi. My latest routine maintenance left me feeling financially manipulated and then in danger, as I left in a car that was rapidly leaking coolant. The customer facing staff is kind and courteous, however this is what happened. I would not normally write a review, but am being pestered to do so with emails and texts. I wrote one yesterday and am still receiving emails. Probably because the leaking coolant required a second appointment.

In doing my research for a replacement vehicle I found a Q5 at Audi Westmont that met my criteria. I started communication via email and the responses from the sales team were prompt and concise. I was able to discuss extended warranty options and pricing over the phone and the team was very accommodating to my needs. Their ability to work professionally without me needing to be in the showroom was fantastic. When I made my decision to drive and purchase the car, the engagement was very easy and laid back. We worked through the numbers and the value of my trade-in and fairly quickly reached agreement. This was one of the smoothest shopping/buying experience that I have encountered. Kudos to the team at Audi Westmont and especially Predrag Crnjakovic and Daniel Ortega for their guidance through the buying experience.

With trepidation I write this post as I have owned at least a dozen Audis over the last 20 years and until recently, I have had nothing but stellar experiences. I usually buy certified used with low miles (my last was 3k miles). So I have the same warranty a new car is without the higher price. Every Audi dealer I have dealt with until Westmont has always left me with the feeling that everyone was honest. So when I went in for a normal routine maintenance appt. At Westmont Audi where I bought the car. With the oil change they do a general inspection and they record a video of any potential issues. When I got my video, they urged me to buy at least one but preferably 4 new tires to keep the proper balance. They recorded with what looked like bubbles coming out of the tire to show I had a “leak”. It turns out i did not. Sometimes when there is a big shift in Weather I have had the tire pressure light come on. So I fill to rhe recommended level of pressure and wait to see if it was good. I didn’t believe the service tech and their “bubble” story. They actually faked it and I could prove it because I took it to a friend who is a mechanic/tire person and he tested it. No leak, and no problems since. New tires for an Audi s5 run at least $300 each. They urged me to get all new tires that had less than 10k miles on them-$1200. I presented my findings to the service manager and he said he would “train” the service person better and offered me a free detail. I was utterly disgusted. Luckily I know a lot about cars and have a trusted friend who is very knowledgeable about tires but how many have they potentially screwed over with the same fake “evidence.” I caught them in their lie and they honestly had no answer except “I’m sorry here is a free detail”. Basically admitting the lie. Audi is a brand that should not have employees that try and scheme for every nickel and dime. Every other Audi dealer has been awesome in my experience until this one. If an Audi dealer can try and pull this, you know many others do to make the extra scale. I hesitated on posting until now, but I saw a comment on next door about the same issue and had to speak out. Be careful. Turns out my tires were fine and they are still going strong at 13k miles.

I had the best experience ever at this dealership they took very good care of me and did a very thorough inspection on my vehicle, the service desk staff went a extra mile and went over and beyond to make sure I was happy and comfortable with the service the entire time, he was extremely polite and helpful. I love this location

Just handle things the right way. I asked about some scratches to my car and they Johnny on the spot to fix it. They are top notch

Service Adviser Handaan did an excellent job in expediting timely repair of my 2017 A3 convertible.

Great service experience. Paige did a great job of explaining what needed to be done and took the time to address all of my questions.

Excellent customer service. Also, service completed in timely manner. Service advisor Kristian did a nice job keeping me informed of the progress in my car.

Hassan was great, I had 2 manufacture recalls and they repaired it promptly. It it took longer then 1st advised, but they offered a loaner car which I needed for work the next day. Car was also washed when I returned. Again Hassan was great.