Reviews
Why make an appointment if they don’t get to you until 3
Why make an appointment if they don’t get to you until 3 hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it was covered. Very frustrating
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and we apologize for any concerns. Thank you for speaking with us directly and glad we were able to confirm there were no tire related charges during the visits. We appreciate your understanding, and we look forward to seeing you in the future. Should you ever have any further concerns you’re welcome to contact the general manager Mark Giovanni directly at 978-739-37818.
Alex is very client centric.
Alex is very client centric. He gave me all the information so I could make informed decisions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Alex here at Ira Toyota of Danvers! Thank you, and have a fantastic day!
They try and upsell you from start to finish.
They try and upsell you from start to finish. Be careful with finance, I have an 800+ credit score and they 1st quoted me 7%, finally got it down to 4.75. Don’t be afraid to say NO
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback and we apologize for any concern. The team provided full transparency with all protection options to ensure customers have the choice to select the coverage that are most suitable for the needs. We utilize several lenders to ensure competitive financing terms. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.
Tom and Cameron!
Tom and Cameron! You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary customer service and so unbelievably appreciated. Not once did I feel rushed, misunderstood, or lost in translation in what was being relayed. Your candid attitude, kindness, and care were unmatched in comparison to any service experience I’ve had elsewhere. And Cameron! So down to earth, helpful, and informative. Thank you so much for putting my mind at ease in more ways than one and educating me further on my vehicle. A great team! I’ll be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I haven't needed any repairs on my 2023 Corolla, just
I haven't needed any repairs on my 2023 Corolla, just routine maintenance. They do a very thorough Job while I wait. They video their inspections which I like. Angel is a very knowledgeable service manager. My wife often brings her older RAV 4 there too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My sales rep Jason was great.
My sales rep Jason was great. I did not plan on buying today but they had a car that caught my eye. I test drive it and was out of there in a few hours.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Treats us well.
Treats us well. Lets us know what's wrong. Fixes it right. Keeps us in the loop.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I got a great deal on my Car !
I got a great deal on my Car ! Kenny and Chris were great to work with !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The wait time estimates are not accurate.
The wait time estimates are not accurate. The wait is double the estimate every visit.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. matthewwolf@group1auto.com
Had an excellent experience.
Had an excellent experience. Our service manager Nate was great as always. Helps with all my questions and understands my older car issues. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Deborah, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Please don't hesitate to reach out if there's anything additional we can do for you.