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Kelly Nissan of Lynnfield

(1,743 reviews)
Visit Kelly Nissan of Lynnfield
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–7:00pm
Tuesday 8:00am–8:00pm 7:30am–7:00pm
Wednesday 8:00am–8:00pm 7:30am–7:00pm
Thursday 8:00am–8:00pm 7:30am–7:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 8:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (844) 327-4798 (844) 327-4798
Used (844) 327-7488 (844) 327-7488
Service (844) 327-7498 (844) 327-7498

Reviews

(1,743 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Nissan of Lynnfield from DealerRater.

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Great Deals and Awesome Customer Service!

The team at Kelly Nissan in Lynnfield is top notch! In the past few months, we leased two cars - one for my sister and one for me. We worked closely with Lou who took care of us from the start. He listened and met all of our needs. We also worked with the manager, Shrey who helped deliver on everything that was promised to us. If you need a car, go see these guys! -Courtney

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer service is top notch

Corey was great!! Was not overwhelming but extremely courteous and helpful. They were very fair with our trade in and the manager was helpful with explaining the items we needed to finalize everything quickly. Mike in the service bay was quick with helping us get our plate on. Thanks Kelly Nissan of Lynnfield

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

AMAZING!

Best experience ever! I went into Kelly Nissan of Lynnfield yesterday with some "challenges" to my past credit. Corey Ragusa, Ray Fergusen. and Cavan Dunn could not have made my visit more welcoming. There was no judgment. Everyone was so kind and sincere in their approach. It was evident that they genuinely wanted to work WITH me and make me happy- which they did! I was there for quite awhile so I was able to observe all the staff there and EVERY single employee was just as wonderful. And I drove home in a beautiful new car! I will absolutely 100% recommend Kelly Nissan to all of my friends and family! Thank you! Thank you! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Several good people.

My wife is from West Africa. She showed up at the Kelly Nissan dealership with another black friend. Most of the sales people ignored them, figuring they were poor prospects. Brian Sosa reached out to my wife, and as a result, sold a car. Many of the Service people there are very helpful. But the most of the sales people are "cherry pickers", only willing to help if you fit their category of a "likely buyer".

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Employee review

I want to share my experience with having Lou Christophe as my salesman. He helped me purchase a new Nissan Pathfinder platinum. He was excellent! Lou was knowledgeable, professional, and personable. He knew I had small children with me and had things ready to go so my waiting time was short. He took as much time with me as I needed! I would recommend him!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lou Royce is the best !

Lou is an excellent salesman, this is the second time I use him as my salesman. Very attentive to details, professional, and personalized service. He helped me at all times in all my doubts and was with me throughout the process of securing my car. always with a smile in his face , willing to go above and beyond . Thanks Lou for making my experience memorable. Totally recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience!!!!!

I bought a new Pathfinder at Kelly Nissan last weekend. This is the fourth vehicle my family has purchased from this dealership. We worked with Lou. He was extremely professional, knowledgeable and efficient. It was a pleasure working with him. I just can’t say enough wonderful things about working with this dealership. Excellent selection and staff is very customer oriented!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Quick and painless. Made the process very easy.

Awesome customer service from the first day I walked in. Lou had answers to my questions before I asked them. Very professional and knowledgeable. I never once felt pressured. Was attentive to my needs. Definitely went above and beyond to locate what I wanted, deliver the vehicle and even stayed after hours. He made this car buying experience the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service

Lou-Royce Christophe was very helpful , professional, and friendly we had a great customer service !!!! He is the best car seller 😊 thank you for your help 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very relaxing nevertheless felt pressured

Very helpful, courteous, knowledgeable and patient in helping us make our decision. Very personable felt like he was a friend and not a salesman it was the best car experience I have ever had would definitely recommend him to my friends and acquaintances

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.