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Kelly Nissan of Lynnfield

(1,717 reviews)
Visit Kelly Nissan of Lynnfield
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–7:00pm
Tuesday 8:00am–8:00pm 7:30am–7:00pm
Wednesday 8:00am–8:00pm 7:30am–7:00pm
Thursday 8:00am–8:00pm 7:30am–7:00pm
Friday 8:00am–6:00pm 7:30am–5:00pm
Saturday 8:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (844) 327-4798 (844) 327-4798
Used (844) 327-7488 (844) 327-7488
Service (844) 327-7498 (844) 327-7498

Reviews

(1,717 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Nissan of Lynnfield from DealerRater.

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Excellent experience

My salesmen Alex menendez & fianance manager Carl went above and beyond to make my car buying experience excellent. Thank you to the team and Alex for excellent service and treating me like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience!

We stopped into Kelly to investigate the purchase of a new Nissan. Lou was very friendly, informative and made our shopping experience easy. He was very patient and did his best to get us all of the informatiom we needed to make our decision on our new Murano. Lou knows his stuff. We highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

deceitful, irresponsible and callous

I had an appointment to see a 2017 blue, automatic Fiat 500 Pop Hatch tonight at 7:00 at Kelly Nissan of Lynnfield (MA). I confirmed by both email and phone this morning and Brianna Deleon confirmed again this afternoon. When I called to tell them I was a few minutes late they informed me that the car was white, not blue as advertised on their website. I was a little disappointed but thought it was worth a test drive anyhow. When I arrived they told me that the car was a manual transmission, not automatic as advertised, and there was a sign on it saying "reserved for Judy". On my way home, another 35 miles, I called and asked a manager, Vinnie, why the sign was there. He said he didn't know and he'd have to get back to me. The only person who actually seemed to care was Ryan Furbush.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ask for Alex Menendez

I recently bought a 2015 Nissan Rogue because my car died. I was very lucky to have Alex Menendez help me through the whole process. He has an amazing attitude, will fight to get you what you need and makes you feel very comfortable. I will absolutely go back to him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Our appointment was for 10:00 on a Saturday to talk about turning the lease in early. Corey introduced himself and we sat at his desk. He offered coffee or water right away. After talking about what I was looking for in the new Murano; we went out to the lot. Corey was very knowledgeable about the vehicle. It took us awhile to pin point which car we wanted, we talked about the new lease options & we drove off the lot less than three hours in our new Murano. I am happy with my choice. When I went back for my registration & sticker, Corey made sure everything was fine & told me my first oil change was on him. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Timely oil changeand sticker inspection.

I’ve driven a Nissan (purchased from Kelly Nissan of Lynnfield for the past 8+ years. I’ve never had an issue with service, parts, customer service, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

BEST EXPERIENCE EVER!!!

My car shopping experience was excellent because of Lou Royce my salesperson. He was professional worked hard with me and my husband for the best possible deal without a lot of pressure. Also Vinny the sales manager and Carl the finance person were very good to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great sales person Tim and great finance dept

great exoerience it was no pressure and friendly and helpful.Tried hard to work for the customer.Calling back really helpful in making our desicion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Exceptional service

Tim was eager to help me, get me in a car at a good price, and he KNEW HIS STUFF! Great guy and helpful salesman. Would recommend seeing him if you’re looking to buy a new Nissan. Thanks Tim.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shopping for used Nissan

I was car shopping and found myself at Kelly Nissan where I met an amazing and incredible gentleman Alex. He was very patient with me and listen to all what I have to say or offer. He then explained every thing in details to make me understand what kind of car I want to buy. He worked with me on my budget for the car and explained all the futures in the Nissan Rogue. The first thing I observed when I walked in was his his smile and professionalism. Being a first time car buyer, Alex made my buying car experience wonderful. Thanks Alex for taking great care of me and help me get a car which my family love so much. Best regards Alex and thumps up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.