Reviews
Great experience!
Both me and my wife bought our cars here from John Mitchell. He is patient, kind and knowledgeable, and helped us every step out of the way. Would highly recommend Honda of Seekonk and especially John!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My vehicle always needs the same repair!
I came here because my aunt worked with Pattie Webb and heard nothing but great things about the dealership. I bought a 2016 Volkswagen Jetta priced at about $11,000 with only 10210 miles on the clock back in February of 2017. My idea? To buy a new car that would last so I wouldn’t have to deal with the whole used car, “you buy someone else’s problem” issue. Unfortunately I have been juggling between three different dealerships - two of which are Volkswagen for their certified technicians and then Honda of Seekonk themselves - for the same recurring issue: spark plug damage and replaced coil packs and ignition coils. Now, I am no mechanic, but I have owned this vehicle for about 2.5 years and drove it about 42k miles. Within the mileage of 43k miles and where I am now (53k miles), I have had to replace the spark plugs 3 separate times now. At one point, when calling my dealership- Herb Chambers of Seekonk of Honda - I had a mechanic laugh and ask why I am calling them to fix a Volkswagen car... spark plugs and coil packs are generally the same, at least I thought. Also, shouldn’t spark plugs last longer than 50,000 miles? At least 5,000 miles? There has to be an underlying issue. This time, my CEL was flashing and my engine shook so violently that I had to pull over… in Lincoln, NH 150 miles out from home. Herb Chambers of Seekonk suggested I get a tow and they will cover the cost… if it is a mechanical issue. What was the problem? The spark plugs again. When will the obvious underlying issue be discovered and solved? There is no way the spark plugs are just magically breaking on their own every 3k-5k miles. Now, I am down $600, I am being denied that tow coverage, and after all these useless spark plug changes and coil pack replacements, I am still left with a half-repaired vehicle waiting to break down again because it “needs new spark plugs”. When purchasing the vehicle, I opted for the extended warranty to avoid these specific problems. Clearly, there must be another problem rather than just the spark plugs. Now I own a fairly new vehicle with only 53k miles on it and cannot trust the vehicle to drive even 30 miles. I cannot and will not recommend buying a vehicle especially used from them. They will band-aid issues instead of properly fixing them.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Charly; I'd like to thank you for taking the time to give us this feedback. I understand that you have had some troubles with the VW, and I'd like to apologize to you for that. Thank you again for bringing it to my attention. If I can be of any assistance please email me scott@herbchambers.com or call me at (508)336-7100. Again, I apologize. Scott Birtles – General Manager
Excellent experience
I’ve given five star because of the excellent service I received from Kamaya Flakes. She helped me understand my options fully and I liked that. My wait was also pleasant for me and my son. Service was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Smiley new civic owner
I was very very impressed with herb chambers the people were all very kind and helpful and i would recommend it to anyone. I was very impressed with the amount of people here. When we came to look at the cars we knew it must be a great company. Ask for Ara if youre in the market for a honda civic!!!! Honda Seekonk is the best!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership
Great dealership with very helpful and friendly staff , if your looking for a good car and easy service without complaints or problems . Highly recommended to anyone looking to purchase a new car .
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
3rd Time Customers
Go on website, pick car, go in, drive off in a few hours. Love it.only issue was long wait for them to clean the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional Customer Service
This is the second vehicle I have purchased from Herb Chambers Seekonk in the past 2 years and the service is far better than the many other dealerships that I have dealt with. Although they didn't actually the car I went there to look at because it had already been sold, Ryan Burns was very helpful in finding another vehicle that fit what I was looking for. He is very personable and a great guy to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
excellent customer services
Great customer services. Mr. Matos help me obtain the vehicle that I wanted, he was patient with me. I would definitely recommend him. Excellent services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best
We love our new car... thanks to Rancier Matos and his hard work we got it!!!!! He made it possible so glad he was the one who helped us El habla español se los recomiendo. El va aser lo imposible posible!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service from Herb Chambers Honda.
When I got to the dealer I met John Mitchell who was very friendly and answered all of my questions and showed me several options to lease a new Honda. I was very satisfied with John with his professionalism and friendliness.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
