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Bald Hill Dodge Chrysler Jeep RAM

(210 reviews)
2013 state dealer award
View 3 awards
2013 state dealer award 2013 state dealer award 2013 state dealer award

Reviews

(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bald Hill Dodge Chrysler Jeep RAM from DealerRater.

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Great experience buying new car

Went to Bald Hill to take a look at the Dodge Dart. Charles Chatterley was very helpful and informative about the car. Test drove and ended up buying the Dart. Couldn't have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review! Enjoy your new Dodge Dart!

Bald Hill reneged on "Free Tires For Life"

After being told that I would get free tires for life, they went back on their words.I'v purchased 3 cars over the last 4 years. Bald Hill has now lost a customer due to their shallow sales techniques.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jon, I spoke to our Service Manager about this issue. We informed all of our customers about the policy change in this program. I am sorry for any inconvenience. If you have any further questions please direct them to our Service Manager Greg at: gregp@baldhill.com

Outstanding experience in purchasing my new car

I strongly recommend this dealership to anyone. My husband and I were treated very well and it was an excellent experience in the purchase of our new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad we could help Patricia! Thanks for the review!

Great sales staff

Went in to look at the new Dart and was hooked up with Joe Simoes, Joe took the time to understand what I wanted and went through all my options, he was very patient in letting me test drive 2 different models and very thorough in explaining everything to me (finance options, car features ect.)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review Robert!

New car purchase; quick and efficient

Had a tight budget to work with. Joe Simoes understood that and didnt try to push me into something i couldnt afford. Ended up with a brand new vehicle, nice set of options; all my needs were met. Process was quick. Test drove the vehicle on my lunch break. Headed back two days later to finalize paperwork (took about an hour) and done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Brenda! So glad Joe could make the process quick and easy for you!

Helpful and straightforward

Sales associate Mr. Mike Mardo was very helpful, straightforward and courteous in assisting us in the purchase of a certified pre-owned vehicle. Good overall experience thanks to Mike.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review Karen & Geno! Glad Mike could help out!

First Time Jeep Buyers

Lou Ruggieri and the team at Bald Hill Jeep made our first buying experience a pleasure. Lou's knowledge and no pressure approach made our first purchase of a 2012 Jeep Wrangler Sport very easy and hassle free. I would recommend anyone to visit them and ask for Lou...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review Gregg & Zach, we're happy to help!

A genuinely easy truck buying experience.

I recently bought a new truck from Mike Mardos at Ball Hill Dodge. From the outset phone call to the purchase that evening, the experience was easy and uncharacteristically enjoyable. I highly recommend this facility to anyone. I intend to have my truck serviced here as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review Ken! We'll see you soon for service!

Very helpful online

I contacted Bald Hill on the instant messaging on my computer. I talked to David Vallante and he was extremely helpful and polite. He is searching for a vehicle to fit my specs, If the price is as good as his service I'm sure we'll make a deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thanks for the great review! Glad we could help!

Very helpful and efficient.

Louie was very good at listening to my requirements and finding the truck I wanted. Did an excellent job ,I am very happy.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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