Reviews
Great people
Frank was very helpful in call on my warranty. Ed is always great in finding out what I need. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Belinda! I'm very happy to hear that Frank and Ed were of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Ed Skibinski, Service Manager | (708) 428-5000
Great service; made extra effort to update cpu
Came in for 10,000 mi. checkup. Mechanic found update for computer and downloaded same. Definitely will be coming back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback as well as your loyalty, Robert! We appreciate building long term customer relationships and we truly value your business. Regards, Ed Skibinski, Service Manager | (708) 428-5000
excellent experiance
Both the sales representative and sales manager, were knowledgeable, helpful and courteous throughout my buying experience at the dealership. I would recommend Orland Park Volkswagen to anyone looking to purchase a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review, Wesley! It is great to know that we were able to provide you with the courteous and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Dustin Hill and Tye Lee, Sales Managers | (708) 428-5000
Excellent service
Prompt service and everything was explained thoroughly, with prices quoted before the work was done. Service adviser was excellent, too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerome, thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with prompt and thorough service on your vehicle. We look forward to your next visit! Regards, Ed Skibinski, Service Manager | (708) 428-5000
Great Service
Everytime I have to get my vehicles serviced it's always a comfortable process. My service tech Ryan is absolutely the best at assuring all my service needs are met and I always drive out with confidence that everything was done professionally and correctly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. Ryan is best at what he does and we appreciate him for giving you excellent service. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Regards, Ed Skibinski, Service Manager | (708) 428-5000
good experience
service advisor was very helpful. knew his stuff and was very pleasant. made me feel welcome and appreciated. thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
What a great review, Gary! I'm delighted to hear that our service team was welcoming and helpful and that they were able to provide you with great customer service. We look forward to assisting you again in the very near future! Regards, Ed Skibinski, Service Manager | (708) 428-5000
Great service
Customer service. I?ve been to this dealership twice and received nothing but the best in customer service. Both Jim & Frank have helped me with the repairs needed for my car. I felt they were honest and genuinely cared. Gina has also helped me, which was greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Alyssa! I'm very happy to hear that Jim, Frank, and Gina were of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Ed Skibinski, Service Manager | (708) 428-5000
Recommended Service
The quickness and professionalism from the service staff. The car wash was a lot better from VW of Orland Park than other dealerships I have been to in the area.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thank you for taking the time out of your day to share your experience with everyone. We believe in efficient and professional customer service and I'm glad that our team made such a great impression on you. We would love to work with you again! Regards, Ed Skibinski, Service Manager | (708) 428-5000
GREAT SERVICE
RYAN MY CUSTOMER SERVICE REP WAS THERE TO GREET ME WITH A SMILE AND TOOK CARE OF ALL OF MY NEEDS HE KEPT ME INFORMED AND WAS VERY PROFESSIONAL I WOULD RECOMMEND YOUR SERVICE DEPT BECAUSE OF RYAN
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael! Thanks for your kind words! We appreciate Ryan as well as the rest of our staff and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. Thank you again! Regards, Ed Skibinski, Service Manager | (708) 428-5000
Great Service!
The Service staff lead by Ed are great. They are all very knowledgeable and very courteous. I will go there again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thanks for this amazing review! Ed truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and they will be glad to hear about your experience. Feel free to visit us if you have any further needs. Regards, Ed Skibinski, Service Manager | (708) 428-5000