Tulley Buick GMC of Nashua

The people that I spoke to at Tulley were very courteous and informative. The only deal buster is that Tulley does not allow a purchase that is funded outside of their list of approved lenders. I have been already pre-approved by my state employees credit union at a very good rate that none of the lenders on their list could match. The vehicle was exactly what I wanted, unfortunately I was not allowed to purchase it with outside financing.

Great buying experience with Joseph. He was very friendly and professional. I went in just hoping to test drive the car, and ended up walking out with it. Him and his manager asked what it would take to make me happy buying the car, and they made it happen. Best car buying experience I have had, hands down. They go as far as to have someone instruct you on how to use the entire dash system and all the features. I would shout out the "genius" too, but I didn't catch his name. Highly recommend buying your car at Tulley :)

Poor Communication and a Disappointing Experience. I am writing this review to share my recent experience at Tulley Buick GMC in Nashua. I wanted to buy a truck there, but unfortunately, the communication and follow-up fell short, and they ultimately lost my sale. Before making the trip, I called ahead to confirm that a specific model was in stock. However, when I arrived, I had to wait around for a while before a salesperson finally assisted me. When they took me out, it wasn't the truck I asked about. I was told the vehicle I wanted was already sold, and despite asking multiple times, I wasn't permitted to look at it just to see the features. Instead, I was taken to the back of the lot to look at a salesman's personal truck that was broken down, which didn't make for a very convincing sales pitch. Before leaving, I specifically gave a salesman my contact info and noted a couple of other models I would be interested in, but I never received a follow-up. Later, I reached out via their online team. The text responses from the online staff were heavily delayed, and instead of giving me the specific information I asked for, they just kept asking me to come back down to walk the lot.I was genuinely interested in purchasing, but I felt like my time wasn't valued. I ended up taking my business to Bill DeLuca GMC in Haverhill, MA instead. I worked with a salesman named Chris who was the complete opposite—he put me first and took great care of my needs. I hope management at Tulley can work on their internal communication and customer service process moving forward.

I live right up the street from Tulley Buick GMC and have several friends who love buying and servicing their vehicles here. I recently purchased a 2026 GMC Sierra 1500 Elevation Crew Cab Short Bed (3.0L Duramax Diesel) that had previously been driven by a dealership employee. The truck itself is fantastic, and my overall rating for the dealership's finance department, service department, and facilities is a well-deserved 5 stars. Unfortunately, my experience with my specific salesperson, Kenneth "Kenny" Vancour, deserves a solid 1 star. The 5-Star Experience (Finance, Service & Staff): * Business Manager Vincent Falcone was amazing, smooth, and professional. He made me feel right at home and was truly one of the best parts of buying this truck. * Chris Grieco in the Service Department was stellar, exceptionally friendly on the phone, and never rushed his tone. * When I couldn't get a hold of my salesperson about a missing item, Chris proactively offered to help with a fantastic attitude and got the issue resolved immediately. The waiting area is great, and other salespeople I observed were highly engaging and friendly with their clients. The Dealership Critique (Delivery Prep): * The truck had almost 6,000 miles on it as a previous dealer vehicle. While the fuel tank was filled, they missed filling the DEF fluid for the diesel engine. [1] * The final detailing was decent overall, though it could have been a bit sharper for a 2026 model. There was still some dust on the dash, minor debris in the cup holders, and some brake dust on the rims. The 1-Star Experience (Salesperson Kenneth Vancour): * High-Pressure Tactics: From day one, he refused to go over final numbers unless I committed to buying right away. He lowballed my trade-in and insisted he couldn't discuss "real numbers" until I was ready to sign. I had to bring in a written outside offer just to get him to reluctantly match it. * Dismissive Communications: During negotiations, he would shake his head "no" before I even finished speaking, flatly refusing offers without checking with a manager. He pointed out that they were giving me $1,500 more than they "wanted to" for my trade-in, aggressively trying to make me feel bad for wanting a fair deal. His claims of "fighting for me" felt completely insincere. * Ignored Technical Concerns: When I brought up known thrust bearing metal quality issues on earlier production runs of the baby diesel engine to ensure my truck's build date was outside that window, he completely dismissed my research because it would "be covered under warranty." * Poor Delivery & Post-Sale Support: On delivery day, I waited patiently to ask a quick technical question about where to plug in the engine block heater cable found in my glove box. When he acknowledged me, he acted like I was a major inconvenience. Furthermore, he promised a touch-up pen for my Titanium Rush Metallic paint but did not include it. I was patient and didn't even bring it up until this week (nearly a month after my June 30th purchase). I reached out via text on both Monday and Wednesday regarding the pen but didn't receive a reply. When I happened to speak with Chris in service, I simply asked him how I could go about getting the pen since my salesperson hadn't replied yet. With a great attitude, Chris proactively offered to reach out to Ken for me, and within minutes Kenneth finally texted me back to say he had it on his desk. Ultimately, Kenneth felt entirely fake, playing a part just to close a deal rather than building a lifelong client relationship. I highly recommend Tulley's facilities, Vincent Falcone, and the service staff, but I strongly advise management to review Kenneth Vancour's poor communication, negotiation games, and lack of post-sale responsiveness. I will never buy a vehicle from him again.

I cannot say enough about the team at Tulley GMC. What could have been a car nightmare was handled with expertise and compassion for my situation. I was able to land in a 2025 Buick Encore and could not be happier. Justin Watson was a pleasure to work with and never once did I feel pressured. Hopefully I will not be in the car market for a while but I would 100% recommend to friends and family. Thank you to Justin and the Tulley team!

Justin was not honest about to final agreement on the vehicle which ended up cost me more out of my pocket

I went today to close my deal was fast and accurate everyone was very helpful specially the sales manager that I worked with he make everything smooth and easy I’m very satisfied with my purchase

Was a great experience with the dealership. Tom, Kenny and Vinnie were great to deal with. Came up from New Jersey with a rental car and left with an awesome Sierra. Too bad the dealership wasn’t closer for me, but do recommend Tully

My husband and I had the best experience at Tulley. Dave our salesman was professional, knowledgeable and a great guy. A great dealership. We love our vehicles.

Justin and team were EXCELLENT... This was a great experience & I am a happy customer after purchasing my MDX. Here is why you should go see Justin at Tulley: Personalized attention and understanding of my needs for a vehicle. It was a no-pressure sales environment. Knowledgeable and well-informed staff. An efficient and smooth purchasing process. Clear and consistent communication. Effective resolution of any post-purchase issues.