Irwin Automotive Group

Military members stay away. They actively make the buying process more difficult for service members. Since I have a GA driver’s license they said they will not register my car. Furthermore, they did not keep accounting of all my money; instead, I had to prove the money I had given them through receipts. They failed to provide me with proper documents for me to perform the registration three times. Although the entire transaction took them 22 days, they still messed up the dates for my Toyota gold warranty and I have been waiting for another 22 days to hear back—so far nothing. Beyond that, the team overall lacks communication, courtesy, and job knowledge. Jeremy Cates, my salesman, was rude. I would not give this place business again and service members please do not bother with them. This is the best way to hold them accountable as they lack self accountability.

Super fun car shopping experience, and she gives out car air fresheners! Cute touch 🩷 we will be back!

Bought a vehicle from Nicole at Irwin toyota and had a great experience! Highly recommend finding her, she made the car buying experience a fun and memorable one!

Simple, straightforward, and fair buying process was pleased with both the car and the transaction would highly recommend. Nicole was particularly helpful in making the buying process as smooth and efficient as possible.

saw a used car at irwin and had low expectations of purchasing the vehicle. i spoke to colby and to my surprise he managed to get me a very good deal. very impressive

I made my first trip through the Fast Lane for an oil change on my 2023 Nissan Rogue. I'd been having my Ford Escape serviced by the Ford Service division of Irwin for years and was always happy with their service. So why not take my Nissan there too? It was great meeting Bill at the Fast Lane and the service was fast and perfect. *****

We just purchased a Kona. Our salesman was Hoon and he was very professional, knowledgeable and was not pushy. He got us into our car at the payment we were looking for. I would recommend him to anyone. Best salesman ever.

Absolutely. I’d make the review emphasize the contrast without spending I cannot say enough good things about my experience with this service department. My son purchased a used vehicle about a month and a half ago from another dealership, and unfortunately, we quickly discovered that the vehicle had some very serious issues that never should have been overlooked before it was sold. From the moment I brought the car here, the experience has been completely different. The service department has been incredibly thorough, honest, patient, and helpful. They took the time to fully inspect the vehicle, explain exactly what they found in a way that I could understand, and even provided videos showing the issues they discovered. That level of transparency has meant so much, especially after the experience we had purchasing the vehicle. We are now dealing with a significant engine issue, and they have gone above and beyond to help us navigate the warranty process and are working directly with the warranty company in hopes of getting the engine replacement covered. They have kept me informed throughout the process and genuinely seem to be doing everything they can to help us find the best possible outcome. Buying your teenager a car and then finding out shortly afterward that it has major problems is incredibly stressful and frustrating. Having a service department that treats you with honesty, compassion, and respect makes such a difference. I truly feel like they are advocating for us rather than simply looking at us as another repair order. I am extremely grateful for the time, effort, communication, and care they have put into helping my son and me. Regardless of how everything ultimately works out with the warranty, the level of service we have received has been exceptional. I would absolutely recommend this service department to anyone looking for a place they can trust. Thank you for making a very difficult situation a little easier for us!

Working with Glenn Buehl was a great experience. He has given my friends and family good deals and dependable cars in the past. And my new Subaru Outback was no exception.He patiently explained all the new electronics to me so I was comfortable with it. Thank you! Valerie Bean

Lisa and the Irwin Service Department made servicing my vehicle super easy! They contacted me regarding my recall, got me scheduled quickly and lots of friendly faces! Lisa is the best!