The Autobarn Mazda of Evanston

I purchased a certified pre-owned 2022 Miata from this dealership early 2026. The whole process was filled with wasting time, pushing the sale of add-ons, and so, so many lies. Originally I liked the car, it had some blemishes and a few kinks that I figured they would fix since it was "certified". Turns out it was not certified yet upon purchasing and a "professional miata expert" (whatever that means) had to verify the car. I believe this was a lie too! After waiting over a month to get the car, and being told multiple times a week that it would be ready the within the next few days, I finally got to pick it up. It was not clean at all, the ceramic coating was not applied, they did not fix the key. They only fixed one small dent and painted two plastic panels. (The mirrors were not touched which was part of the deal) They also lied to me about the car having summer tires (they were heavily pushing a tire sale). Honestly, I will never come back to this dealership. It is a waste of your time and I really hope people dont get scammed like I did. I've purchased many cars from dealerships and this is by far the worst experience I've ever had. The only thing they offered me was 2 extra oil changes... I should have told them to fix the issues before buying but its a lesson for me to take away from this. Stay away, they're liars.

I was searching online for a vehicle to purchase & handling communications via email, the Autobarn Mazda of Evanston was very attentive to my emails. Jason Harris was quick to respond & provided information I requested. Feel like we could've made a deal, but some of the communication towards the end was not timely and I did make an early offer that was denied but then the vehicle was later listed at the price I offered. In the end, it was meant to be though, it wasn't exactly what I was looking for. In the end, the response to my emails & quality of information provided was impressive and I would recommend anyone interested in a vehicle at their dealership to at least reach out & start communication.

Ivan was outstanding! Very helpful, even came in early so I could pick up my car , highly recommended

A few weeks ago, I purchased a vehicle from the Mazda dealership in Evanston. During the purchase, I was pressured into buying an additional service, LoJack, for $500 despite initially declining it multiple times. What followed was one of the most disorganized and unprofessional customer service experiences I have ever had. The day after purchasing the car, I attempted to set up my LoJack account, but it did not work. Over the next several days, the app repeatedly stated that my vehicle could not be found and instructed me to contact the dealership. When I finally did, the first employee I spoke with could not even locate my account and stated that the service must not have been properly set up at the time of sale by my salesperson. I was told the salesperson would contact me. When the salesperson, Daler, reached out, there was no explanation or apology. Instead, I was casually told that I needed to come back to the dealership to "update" my equipment. I had just purchased the car the week prior and live 40 minutes away. I asked why this was necessary and was given no clear explanation, nor was there any acknowledgment of the inconvenience. I then asked to speak with a manager, which only escalated the issue. There was still no apology for the fact that a service I paid for was not working. The manager, Anthony, claimed that I likely failed to activate my account within a required timeframe and therefore needed to bring the vehicle back in. I explained that I attempted to activate the account the very next day. He had no response other than repeating that I would need to return to the dealership. I scheduled an appointment with the service department and took time off work to address the issue. After waiting 1.5hrs I was told that the LoJack equipment installed in my vehicle had malfunctioned and needed to be replaced. After the replacement, the service still did not work. The service department did not know how to proceed, so I contacted LoJack directly. LoJack customer service explained that when new equipment is installed, it must be re-registered under the customer's name by the dealership. When I relayed this information to the Mazda service department, I was told that nothing further could be done and that I would need to drive to another dealership an additional 15 mins away. This was especially frustrating because during the sales process, the dealership had no issue coordinating and driving between facilities to complete the sale. Once the purchase was finalized, that coordination and accountability disappeared, leaving me to navigate their internal disorganization on my own. After driving to the second location, the employee simply looked at the serial number in my car, something that could have easily been communicated over the phone. This unnecessary back and forth wasted hours of my time for an issue that stemmed entirely from the dealership's errors. When I later spoke to Anthony in person, he denied suggesting the issue was my fault and claimed I misunderstood him. Although he acknowledged the situation was mishandled, he never apologized. I was then told that the person responsible for managing LoJack accounts was unavailable and that I would need to wait several more days for access. I was told that if the service still did not work, I would be refunded, as if this were a favor, despite the fact that I had already paid for a product that never functioned. When I asked Anthony for Mazda's corporate contact information, he said someone would email it to me, stating this in a way that made it seem beneath him to provide it. I still haven't recd that number. The core issue here is accountability. If a dealership aggressively pushes an add-on service, staff and management should understand how that service works and be prepared to support it. Instead, I was blamed for their mistakes, passed between departments and locations, and treated as an inconvenience once the sale was complete.

Made an appointment to see a car. Was in text contact with dealer. Then I drove 45-minutes and parked. Got a call as soon as I parked that they just sold the vehicle. Poor communication!

TERRIBLE CUSTOMER SERVICE. I had an appointment at their service center to which I showed up for. I sat and waited for nearly 30 minutes (when there weren't even any cars in front of me) before I left without ever being helped or even acknowledged. No greeting, no "we'll be right with you" - nothing. I went IGNORED by the at least 3 employees at their computers of whom made eye contact with me. This place was decent when I started going more than 5 years ago but there's been a steady decline of everything from customer service to turnaround times to now the WORST service advisors I've ever dealt with. I came here out of convenience but when I sit around almost half an hour waiting to be helped after my set appointment time there's nothing convenient about it anymore. This service center does not value it's loyal customers nor their time. Unprofessional, disappointing, and completely unacceptable. Would not recommend this service center to anyone.

During a recent visit to your service department for scheduled maintenance, I had a disappointing experience with one of your representatives, Jamie Mossman. He told me my paperwork would be ready in 5 minutes, but after 35–40 minutes passed and I saw him assisting other customers in the waiting area, I finally had to approach him myself. At that point, he printed the paperwork for me to sign. Throughout the experience he displayed hostility and unnecessary rudeness. Frankly, I’m left wondering why I should return to a Mazda dealership when I can receive faster, more courteous, and transparent service from places like Jiffy Lube—at a more reasonable price.

We had a very good experience with Eric Fragassi in buying at Autobarn in Evanston

Appreciate the prompt service and timely updates via text messages. So glad they were able to to remove a seized license plate frame screw!

The Autobarn is an attractive showroom & building.. upon entering the building I was greeted by Christopher Allgeretti. His presence & positive energy flowed with Feng Shui !!!! The Mazda CX 90 was a vehicle I had chose before arriving & Christopher had made the Entire Experience of finding the exact model & Color I was interested Effortless .. Christopher & I went on a test drive through the neighborhoods while explaining the features of the vehicle sharing his vast knowledge of that particular vehicle along with some history of Mazda company & his experiences with the vehicles. Kishan had also played a key role in helping with getting to know the Mazda CX90 & made the Experience Easier & Enjoyable !!!!!!! Kishan also helped to Navigate the Controls as well ..