Midway Dodge

Horrible service. Deceptive practices. Saleman said no deposit needed to hold vehicle; manager said needed $500 which was no problem. I paid the fee to hold the car 3 days so my husband could come. My family show up at the dealer on our agreed date to buy the car but was told the car had electrical issues and was being sent back to the auction. I then was told my deposit wasn’t ready that someone would call me Monday when it was ready. I never received a call on Monday When I called I got the runaround from the receptionist. I was finally transferred to the managers voicemail. I left a message but never heard back. I went into the dealer on Tuesday and was told I had to wait an hour to get my money back because paid cash. I sat there for over an hour waiting with my baby. When the salesman finally came with the returned deposit check he informed me that the vehicle had been sold to someone else and not sent to the auction and that nothing was wrong with the car which is what I thought because the car was perfectly fine when I drove it the day before. The manager laid and said when maintenance checked the car getting it ready for me to pickup they discovered a lot of problems which wasn’t the case at all. I missed out on buying other cars thinking I have a car being held with a paid deposit at a reputable dealer. I’ll never do business with this horrible company again!!!!

I needed specifics of the work my car needed. Not only was a copy not provided to me but when I tried to call back I received a generic statement. I get everyone gets busy but it seems now a days customer service has gone out the window and the service desk at midway dodge isn't any different.

Always polite and honest about what is wrong with your vehicle and keep you updated

Great courteous service. The professional who worked with me, helped me understand what they would be doing and the timing.

Experience was friendly and professional The agent that I work with took time to answer questions that I had and offer solution

With Mr.Robinson..Great work by Mr.Robinson.. Great professional work by Mr.Robinson..No pressure on making a purchase smooth.

It was pleasant as usual I was very pleased with the service and I even got a text message saying if I needed anything to just let you guys know

I liked how they were will to inform and make us comfortable. We get the best rate. Unfortunately the vehicle has given me problems

Most of the staff was inviting very cordial and courteous. The feel was warmed and majority made you feel welcomed. Very professionalism and friendly.

Always great service from Santiago. Any thing my trucks needs he let's me know. I have always had a great experience with him.