Acura of Berlin

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Rob and Service Associate Ellen efficiently handled my service appointment to address a transmission relate issue associated with a flashing “D5” on my dashboard when I was driving the vehicle. Ellen was very understanding in getting me an appointment as soon as possible when I told her I was not driving the vehicle because I was proceeding in accordance to my vehicle manual recommendation. I appreciated her concern and assurance as she kept me on the line while she was making arrangements with Service Specialist Keith Davis to get me in. I was informed that Rob would be available to handle my appointment since Keith would not be available the day I was assigned. When I arrived for service Rob explained the situation to me, upon completion of the system code inspection. He was very focused and kept me informed when the service would be completed. I appreciated their professionalism throughout this period. Their efforts to make my service as seamless as possible under difficult circumstances was outstanding. Much respect to them all making the difficult appear easy!

Jonathan was very nice, he updated me during the process and my car has not done what it was doing before I brought it in. I thought the price was fair and the dealership is beautiful. We will always bring our Acura/hondas here for service.

No waiting. Work was done quickly and properly. Car was also cleaned. Overview video was good to see that there were no upcoming issues.

Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient.

Overall had a great experience!Product specialist Navraj Sankar was very helpful , and professional. Our purchase went very smooth from initial contact of explaining the process, features, test drive, paper work , insurance and registration and was on time. I really appreciate the commitment of their staff. We Would definitely recommend this dealership to anyone looking for a new purchase!

Smooth easy and no pressure. Was a pleasure working with them. I will recommend this dealership in the future

Through, easy to deal with. Very polite. We appreciate Great service and look forward to the next purchase. Its the second vehicle we have bought with Acura of Berlin. Directly because of the 1st experience.

Everyone was professional, knowledgeable and helpful. Raj was thorough and took all the time needed to show us the car features as well as answering any of our questions, before pickup during and after.

Acura of Berlin….and my salesmen, Raj, were excellent!! They were very knowledgeable, straightforward, and a pleasure to work with!

I'm very pleased by the way me and my fiance were treated. The staff made the process so easy. This acura dealer specifically makes you feel like family. Everyone is very professional and respectful. I can definitely recommend this dealer to friends and family. Thanks James Pompei for everything. Looking forward for future business with acura of Berlin.