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Honda on Grand

(2,932 reviews)
Visit Honda on Grand
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:30am–6:30pm
Tuesday 9:00am–9:00pm 6:30am–6:30pm
Wednesday 9:00am–9:00pm 6:30am–6:30pm
Thursday 9:00am–9:00pm 6:30am–6:30pm
Friday 9:00am–9:00pm 6:30am–6:30pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 291-4502 (888) 291-4502
Used (888) 893-5593 (888) 893-5593
Service (630) 592-4594 (630) 592-4594

Reviews

(2,932 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honda on Grand from DealerRater.

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Service was excellent, wait time not bad, the charge was

Service was excellent, wait time not bad, the charge was outrageous! Almost three hundred dollars for an oil change and brake fluid change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and explanation of what work was needed.

Great service and explanation of what work was needed. David Taub kept me informed and updated as the work was being done and even kept the place open a little late to make sure they got my car fixed up properly and safely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This is a great place friendly service cool relaxing

This is a great place friendly service cool relaxing wating area explain everything well coordinated love coming here for repair

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Scheduled oil change, waited almost 2 hrs for car to be

Scheduled oil change, waited almost 2 hrs for car to be done. Oil change was completed improperly, oil pan lug nut not properly tightened. Oil was leaking on driveway and garage floor. After adding a quart of oil went back to Grand Honda to fix the oil change. Not happy with the service, from loyal customer that serviced vehicle there since new purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had a great experience purchasing our new Honda CR V

I had a great experience purchasing our new Honda CR V from Honda on Grand. Our sales rep, Dan G, was fantastic and took the time to explain all of the features of the new hybrid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service, Honda on Grand exceeds my expectations

Excellent service, Honda on Grand exceeds my expectations every time! They take good care of their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

great salesman.

great salesman. very efficient and knowledgeable. reasonably close to home. completed transaction in a relatively short period

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Upon entering service area 45” early for 10 am

Upon entering service area 45” early for 10 am appointment my attending service rep did not welcome me only tried to influence me too leave saying they were busy and wait would be long. Not the way to keep an customer. He failed to make any eye contact nor smile. Also tried to up sale a tire rotation. Also he neglected to give me the wash ticket. This service department is not friendly at all in any way. They don’t invite or welcome business which makes me beleive they do not value customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Danny Estevez helped us out and was fabulous.

Danny Estevez helped us out and was fabulous. The whole experience was great— would highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best car buying experience that I have ever had.

Best car buying experience that I have ever had. Friendly staff. Didn’t take all day like some other dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.