Reviews
Everything about this dealership was terrible from start
Everything about this dealership was terrible from start to finish. Every interaction was over the phone, and they still managed to lie at every turn. They ran my credit, took my deposit, assured me the car was mine… and then sold the car to someone else after I left work and drove 2.5 hours to pick it up. Three different salesmen (Daniel, Chris, and Tino) left voicemails this morning telling me the car was available. Based on that, we moved forward with the credit application and deposit with Tino. Clearly no one communicates, and the leadership is just as unorganized. Who does that? Completely unprofessional, unethical, and disrespectful. They wasted my time, hit my credit for nothing, and acted like it wasn’t a big deal. Zero accountability, zero honesty, and absolutely zero customer service. This dealership is nothing but liars. They do not care about their customers in the slightest. I would never recommend them to anyone. Stay far away — they will run your credit and still sell your car out from under you. Tolby and Tino made this an awful experience. My family has been in the car business for over 37 years, and they would never treat a customer this way. Be careful — they may run your credit and then sell your car.
Everything about this dealership was terrible from start
Everything about this dealership was terrible from start to finish. Every interaction was over the phone, and they still managed to lie at every turn. They ran my credit, took my deposit, assured me the car was mine… and then sold the car to someone else after I left work and drove 2.5 hours to pick it up. Three different salesmen (Daniel, Chris, and Tino) left voicemails this morning telling me the car was available. Based on that, we moved forward with the credit application and deposit with Tino. Clearly no one communicates, and the leadership is just as unorganized. Who does that? Completely unprofessional, unethical, and disrespectful. They wasted my time, hit my credit for nothing, and acted like it wasn’t a big deal. Zero accountability, zero honesty, and absolutely zero customer service. This dealership is nothing but liars. They do not care about their customers in the slightest. I would never recommend them to anyone. Stay far away — they will run your credit and still sell your car out from under you. Tolby and Tino made this an awful experience. My family has been in the car business for over 37 years, and they would never treat a customer this way. Be careful — they may run your credit and then sell your car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, and I appreciate your feedback. I understand that your interactions with Brustolon Buick GMC did not meet your expectations, and I take your concerns seriously. It is frustrating to hear about the lack of communication regarding your vehicle, and I can assure you that this is not reflective of our values or our commitment to customer service. We strive to provide clarity and respect throughout every transaction. Please reach out to me directly so we can discuss this situation further. Your experience is important to me, and we value the opportunity to improve. Thank you again for your feedback. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
We just purchased a used EV from Brustolon.
We just purchased a used EV from Brustolon. Greg Sloan was a great salesperson: knowledgeable, clear communication, direct negotiations, and very efficient processing of the paperwork for the sale.
We just purchased a used EV from Brustolon.
We just purchased a used EV from Brustolon. Greg Sloan was a great salesperson: knowledgeable, clear communication, direct negotiations, and very efficient processing of the paperwork for the sale.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're glad to hear you had a great experience purchasing your used EV from Brustolon Buick GMC. It's great to know that Greg provided you with knowledgeable and efficient service. We hope to see you again for your future automotive needs. Sincerely, The Brustolon Buick GMC Team
Incredible buying experience.
Incredible buying experience... every single touch point They moved through the process great..people I needed for my next step called in succession. Greg ( sales) followed up and came in on day off AAron was incredibile
Incredible buying experience.
Incredible buying experience... every single touch point They moved through the process great..people I needed for my next step called in succession. Greg ( sales) followed up and came in on day off AAron was incredibile
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback, Tony! We're thrilled to hear that you had an incredible buying experience at Brustolon Buick GMC. It's great to know that our team, including Greg and Aaron, made the process smooth and seamless for you. We appreciate your support and look forward to seeing you again in the future! Sincerely, The Brustolon Buick GMC Team
Just purchased a used Toyota from Jim at Burlston GMC.
Just purchased a used Toyota from Jim at Burlston GMC. Experience was great. They are a no haggle dealership but fair priced and no surprises and no hidden fees. Jim was wonderful to work with and very organized. I would buy from them again.
Just purchased a used Toyota from Jim at Burlston GMC.
Just purchased a used Toyota from Jim at Burlston GMC. Experience was great. They are a no haggle dealership but fair priced and no surprises and no hidden fees. Jim was wonderful to work with and very organized. I would buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Mike! We’re pleased to hear about your positive experience purchasing a used Toyota from Jim at Brustolon Buick GMC. Our no-haggle pricing and commitment to transparency are important to us, and we’re glad you appreciated them. We look forward to serving you again in the future! Sincerely, The Brustolon Buick GMC Team
Greg Sloan helped me and I purchased a beautiful used
Greg Sloan helped me and I purchased a beautiful used vehicle. He was down to earth, honest and contacted me right away. The process was seamless with his assistance. Will definitely go back because of the wonderful service we received from Greg.
Greg Sloan helped me and I purchased a beautiful used
Greg Sloan helped me and I purchased a beautiful used vehicle. He was down to earth, honest and contacted me right away. The process was seamless with his assistance. Will definitely go back because of the wonderful service we received from Greg.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that you had a seamless experience at Brustolon Buick GMC with Greg’s assistance. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back for your next vehicle purchase! Sincerely, The Brustolon Buick GMC Team
nothing but a smooth process.
nothing but a smooth process. Tino Checchi was our salesman. Quick, thorough, and kind sums him up. this dealer offers some great affordable options. i was looking for a third vehicle to haul the dogs around in. they had a great price on a 17 ridgeline. i went there on a sunday to just check it out knowing the dealer was closed, but to my surprise Tino was working! i would have no hesitation buying another car from them!
nothing but a smooth process.
nothing but a smooth process. Tino Checchi was our salesman. Quick, thorough, and kind sums him up. this dealer offers some great affordable options. i was looking for a third vehicle to haul the dogs around in. they had a great price on a 17 ridgeline. i went there on a sunday to just check it out knowing the dealer was closed, but to my surprise Tino was working! i would have no hesitation buying another car from them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Matt! We're thrilled to hear that you had a smooth experience with Tino at Brustolon Buick GMC. It's fantastic to know that you found the perfect 2017 Honda Ridgeline for your needs, especially for hauling your dogs around. We appreciate your kind words and look forward to assisting you again in the future. Don't hesitate to share your experience with others! Sincerely, The Brustolon Buick GMC Team
Thank you so much Brustolon!
Thank you so much Brustolon! Love my new ride!!! going to send all my friends and family your way for sure!!
Thank you so much Brustolon!
Thank you so much Brustolon! Love my new ride!!! going to send all my friends and family your way for sure!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic review, Vermont! We’re thrilled to hear that you love your new ride from Brustolon Buick GMC. Your support means the world to us, and we can't wait to welcome your friends and family! We look forward to seeing you again soon! Sincerely, The Brustolon Buick GMC Team
Amazing experience from start to finish.
Amazing experience from start to finish. It was well worth the 180-mile trip. I've purchased 8 cars in my life, and this was by far the best experience I've ever had. Completely transparent and honest. THANK U GUYS!!! Will be back for my next vehicle for sure!
Amazing experience from start to finish.
Amazing experience from start to finish. It was well worth the 180-mile trip. I've purchased 8 cars in my life, and this was by far the best experience I've ever had. Completely transparent and honest. THANK U GUYS!!! Will be back for my next vehicle for sure!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! It's great to hear that your experience at Brustolon Buick GMC was the best you've ever had, and that it was worth the trip. Your kind words about our transparency and honesty mean a lot to us. We look forward to being here for you when you're ready for your next vehicle! Safe travels, and see you soon! Sincerely, The Brustolon Buick GMC Team
They turned what is normally for me a nightmare into a
They turned what is normally for me a nightmare into a dream! I can’t say enough about Brustolon and their whole team! They explained everything to me in extreme detail. Made sure I understood everything. They really had my best interest in mind especially when it came to the financing. They got me an unbelievable rate. My credit union couldn’t even beat it. These guys are great i’ll never buy a car anywhere else!!! Thanks again Joe and Chris!!
They turned what is normally for me a nightmare into a
They turned what is normally for me a nightmare into a dream! I can’t say enough about Brustolon and their whole team! They explained everything to me in extreme detail. Made sure I understood everything. They really had my best interest in mind especially when it came to the financing. They got me an unbelievable rate. My credit union couldn’t even beat it. These guys are great i’ll never buy a car anywhere else!!! Thanks again Joe and Chris!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We're pleased to hear that your experience at Brustolon Buick GMC transformed what can often be a stressful process into a dream. It's great to know that Joe and Chris made such a positive impact and provided you with exceptional service, especially with your financing. Our team truly appreciates your trust in us, and we're honored to be your go-to dealership for all your car needs. We look forward to seeing you again! Sincerely, The Brustolon Buick GMC Team
Great dealership friendly and courteous Big Dan hook us
Great dealership friendly and courteous Big Dan hook us up. The used Lincoln was line Brand New. I highly recommend Brustolon and Big Dan
Great dealership friendly and courteous Big Dan hook us
Great dealership friendly and courteous Big Dan hook us up. The used Lincoln was line Brand New. I highly recommend Brustolon and Big Dan
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, John! We’re thrilled to hear about your positive experience with Big Dan and the used Lincoln at Brustolon Buick GMC. Your recommendation means a lot to us! We look forward to seeing you again soon. Sincerely, The Brustolon Buick GMC Team