Brustolon Buick GMC

I purchased a 2023 Genesis GV80 from Brustolon Buick GMC, Inc. on August 7, 2026. During the sale, my salesman, Carlos Almonte, explicitly assured me that if I completed the open recall listed on the Carfax report, the vehicle would be considered a Certified Pre-Owned (CPO) car. Carlos even went so far as to schedule the service appointment for me at Genesis of Avon. Based entirely on this promise, I also purchased a warranty structured for the length of my loan on what I was told would be a certified vehicle. Trusting their word, I initially left Carlos a glowing review. However, the reality of the situation is completely different. After contacting Genesis of Avon directly to confirm the certification status, they informed me that because the vehicle was not purchased from an authorized Genesis dealership, it cannot and will not be certified. Brustolon sold me this vehicle under false pretenses and misinformed me to close the sale. Since discovering this, the communication from Brustolon has been nonexistent. Carlos has ignored three phone calls and an email. I then called the finance manager, Aaron Morello, who promised that either Carlos or a business manager would return my call. I have yet to receive a response from anyone. I am currently paying for a warranty tied to a certified status that this vehicle does not possess. Brustolon management needs to contact me immediately to rectify this false sale, adjust my financial contract, and provide a real solution.

⭐⭐⭐⭐⭐ I had an absolutely outstanding experience purchasing my vehicle from Brustolon Buick GMC. From beginning to end, the entire process was easy, transparent, and genuinely enjoyable. A huge thank you to Arvy, who was fantastic to work with. He was honest, professional, knowledgeable, and completely upfront throughout the entire purchase. There were no games, no surprises, and no unnecessary pressure. Everything was explained clearly, and I always felt like I knew exactly where I stood. What really impressed me was how transparent and straightforward they were when it came to the numbers. They gave me an amazing deal on the vehicle and made the entire transaction incredibly smooth. It’s rare to walk away from a dealership feeling like you were treated fairly and genuinely valued as a customer, but that’s exactly how I felt here. The level of customer service was exceptional, and Arvy went above and beyond to make sure I was happy with everything before I left. You can tell that Brustolon Buick GMC cares about building relationships with their customers rather than simply making a sale. I couldn’t be happier with my vehicle or the experience. I would absolutely buy from Brustolon Buick GMC again and would highly recommend asking for Arvy if you’re looking for a new vehicle. If you want an honest, transparent dealership that treats you right and gives you a great deal, this is the place to go. Five stars without hesitation!

⭐⭐⭐⭐⭐ I had an absolutely outstanding experience purchasing my vehicle from Brustolon Buick GMC. From beginning to end, the entire process was easy, transparent, and genuinely enjoyable. A huge thank you to Arvy, who was fantastic to work with. He was honest, professional, knowledgeable, and completely upfront throughout the entire purchase. There were no games, no surprises, and no unnecessary pressure. Everything was explained clearly, and I always felt like I knew exactly where I stood. What really impressed me was how transparent and straightforward they were when it came to the numbers. They gave me an amazing deal on the vehicle and made the entire transaction incredibly smooth. It’s rare to walk away from a dealership feeling like you were treated fairly and genuinely valued as a customer, but that’s exactly how I felt here. The level of customer service was exceptional, and Arvy went above and beyond to make sure I was happy with everything before I left. You can tell that Brustolon Buick GMC cares about building relationships with their customers rather than simply making a sale. I couldn’t be happier with my vehicle or the experience. I would absolutely buy from Brustolon Buick GMC again and would highly recommend asking for Arvy if you’re looking for a new vehicle. If you want an honest, transparent dealership that treats you right and gives you a great deal, this is the place to go. Five stars without hesitation!

My experience was out of this world salesman Jimmy was awesome and all the staff we are recommended this locations to all friends and families members thank you for everything

I was interested in a vehicle and I am out of state. I requested the out the door price and they refused because I was not financing with them. They also would not hold the car unless I financed through them. They told me they would give the me the out the door price the day prior of me going up there to pay for the car. This is a 6+ hour drive and refusing give me the out door price for a 42k car is absurd just because I am using my credit union. I couldn't give the exact number for the loan balance to my credit union since the dealer would not provide me the numbers. When I was finally passed over to the finance person, they said they would be able to hold the the vehicle for me and send me the out the door number. 4 hours later, I have heard nothing that could've sent me within 5 minutes. This is the kind of experience I would expect from small buy here, pay here dealer. I would not expect this kind of experience with a dealer that is associated with buick or gmc.

I had an outstanding experience at Brustolon Buick GMC! From the moment I walked in, everyone was friendly, professional, and genuinely focused on making the process easy. There was no pressure, just honest communication and great customer service. The entire buying process was smooth, transparent, and efficient. They answered all of my questions, made sure I understood everything, and helped me find the perfect vehicle at a great price. Even after the sale, they followed up to make sure I was happy with my purchase, which really shows they care about their customers. If you’re looking for a dealership that values honesty, professionalism, and customer satisfaction, I highly recommend Brustolon Buick GMC. I’ll definitely be coming back for future vehicles and sending my friends and family their way!

The manager explained we have to pay them to use our own finance company. And the cost of the vehicle is the same price as a Certified vehicle, even though it's not Certified.

Brustolon Buick GMC had a vehicle I was looking for. I reached out, for some info, made an appointment to test drive and ended up buying the vehicle. This is how it should work. My salesman, Dan was great.

Much like the rest of the reviews about Brustolon Buick GMC, my experience so far has been mostly negative trying to buy a car from out of state. Jim the sales person raised the price by $1000 because I am a cash buyer. Be extra careful when dealing with Jim.

I rarely leave negative reviews, but this experience was extremely disappointing. I called ahead about a black Camaro SS2 that was on the lot and was told the car looked great, that we could negotiate a fair price, and that they would give me a reasonable value for my trade-in. Based on those conversations, I drove four hours to see the vehicle. When I arrived, the car was dirty, the wheels were covered in grease, and there was a significant sideswipe/scrape along the lower left front side. The salesperson told me they do not clean vehicles before showing them to potential buyers and that the car was being sold “as is,” so they would not repair the damage. To make matters worse, they offered a very low value for my trade-in, which is in excellent condition. None of these issues were disclosed before I made the four-hour trip. What disappointed me most was the lack of professionalism and concern for the fact that I had traveled so far based on the information they provided. The staff seemed uninterested in addressing the condition of the car or the misleading expectations that had been set. Fortunately, I ended up purchasing the Camaro I wanted from a dealership in New York. The experience was night and day—professional, honest, and respectful. I got a better color, a lower price, and a vehicle that looked practically brand new. Based on my experience, I would not recommend this dealership. I found them to be misleading, unprofessional, and unwilling to properly present or care for the vehicles they are selling.