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Audi Fairfield

(78 reviews)

Reviews

(78 reviews)

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We used Frank for many years and have had 13 Audis. Our new representative is Sabastian Longo. Extremely personable and professional. He tutored us twice and is setting up weekly follow-ups to continue answering questions. We also want to thank Raphael for working with Sabastian and us on the new A5 we just leased. Was a good offer and met our financial needs. Thanks again! Dennis Magid

We used Frank for many years and have had 13 Audis. Our new representative is Sabastian Longo. Extremely personable and professional. He tutored us twice and is setting up weekly follow-ups to continue answering questions. We also want to thank Raphael for working with Sabastian and us on the new A5 we just leased. Was a good offer and met our financial needs. Thanks again! Dennis Magid

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with our team, Dennis. We're glad Sabastian and Raphael could assist you with your new A5 lease. We appreciate your continued trust in Audi Fairfield.

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Alex was phenomenal to work with. Smooth process from test drive to delivery. First Audi, will not be my last.

Alex was phenomenal to work with. Smooth process from test drive to delivery. First Audi, will not be my last.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with Audi Fairfield. We're glad our team could assist smoothly from the test drive to delivery. Looking forward to serving you again.

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Alex Kearney at Audi of Fairfield was an absolute pleasure to work with. He and the Audi team took care of me from the start. The process was smooth and painless.

Alex Kearney at Audi of Fairfield was an absolute pleasure to work with. He and the Audi team took care of me from the start. The process was smooth and painless.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your kind words about our team at Audi Fairfield. It's great to hear the process went smoothly for you. Thank you for choosing us.

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This is the 4th vehicle that the family has purchased from Audi of fairfield, trough Felipe Lucero who happens to be very professional and understands the customer needs .

This is the 4th vehicle that the family has purchased from Audi of fairfield, trough Felipe Lucero who happens to be very professional and understands the customer needs .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your continued trust in Audi Fairfield and our team. It's great to hear you had a positive experience with our vehicle selection and service. Thank you for sharing your feedback.

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This is my 5th Audi and we’ve always had a great experience at Audi of Fairfield. Alex is our go-to. He really makes you feel like he genuinely cares about helping you get exactly what you want. I definitely recommend this dealership, and especially Alex!

This is my 5th Audi and we’ve always had a great experience at Audi of Fairfield. Alex is our go-to. He really makes you feel like he genuinely cares about helping you get exactly what you want. I definitely recommend this dealership, and especially Alex!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your continued trust in Audi Fairfield and are glad our team could assist in finding the right vehicle. Thank you for recommending us.

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My recent 65K service, brake replacement and tire replacement experience was luxurious and effective from beginning to end. I was always attended to within seconds of my arrival in their showroom-like reception area. They make extensive use of information technology during the repair process, sending me videos for my review and work authorization. The loaner car was immaculate. I felt completely confident that my car was getting the thoroughbred treatment she deserved.

My recent 65K service, brake replacement and tire replacement experience was luxurious and effective from beginning to end. I was always attended to within seconds of my arrival in their showroom-like reception area. They make extensive use of information technology during the repair process, sending me videos for my review and work authorization. The loaner car was immaculate. I felt completely confident that my car was getting the thoroughbred treatment she deserved.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for the positive review! We are so glad we could be of service to you!

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Peter and everyone at Weeks were great. We spent less than an hour looking at cars, selected one and made it work financially and were out the door where Peter continued to complete the process in our absence. We came back the following Monday and in less than 30 minutes we walked out the door with our new car. Great experience overall

Peter and everyone at Weeks were great. We spent less than an hour looking at cars, selected one and made it work financially and were out the door where Peter continued to complete the process in our absence. We came back the following Monday and in less than 30 minutes we walked out the door with our new car. Great experience overall

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your wonderful review of our Sales Team here at Audi Fairfield. We strive to provide excellent service for our customers. We are pleased to read you purchased a vehicle. We hope you love it.

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Have had wonderful purchase and service experiences with my A4. It is my second Audi (first I kept for 10 years and 150k miles) Everyone I have dealt with from sales to service has been helpful and professional.

Have had wonderful purchase and service experiences with my A4. It is my second Audi (first I kept for 10 years and 150k miles) Everyone I have dealt with from sales to service has been helpful and professional.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Audi Fairfield wants to thank you for the five-star rating. We appreciate the comments regarding the five-star rating!

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Great customer service and great timing. Came out to get my vehicle from its annual service check, and it was cleaned outside and in. That really threw me back quiet as kept, LOL however I am grateful and will recommend your service. Blessings!

Great customer service and great timing. Came out to get my vehicle from its annual service check, and it was cleaned outside and in. That really threw me back quiet as kept, LOL however I am grateful and will recommend your service. Blessings!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi there, Your satisfaction means everything to us, so we are thrilled that our Service Department were great and timely whilst working with you. Thank you for choosing Audi Fairfield and we appreciate your recommendation.

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The experience was above, and beyond professional and courtesy. The Manger Paul was a consummate professional that provided A class customer care. Frank the Sales Associate was very knowledgeable, friendly, courteous, and also the consummate professional. Highly recommend Audi Fairfield. Thank you Audi of Fairfield!!!!

The experience was above, and beyond professional and courtesy. The Manger Paul was a consummate professional that provided A class customer care. Frank the Sales Associate was very knowledgeable, friendly, courteous, and also the consummate professional. Highly recommend Audi Fairfield. Thank you Audi of Fairfield!!!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us a five-star rating, we're glad our staff was super amazing to deal with! We appreciate the comments regarding the visit and hope you well!

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