Executive Jeep

We’re thrilled Henri made leasing your Jeep Grand Cherokee so seamless and easy. We appreciate your trust and look forward to assisting you again.

It’s wonderful to hear our crew and the clean waiting area have made your visits comfortable. Thank you for trusting us with your Jeep Compass service, and we look forward to seeing you again.

It’s great to hear our knowledgeable team made your service experience enjoyable and that Jason stood out. Thank you for recommending our service to your friends and family. We look forward to servicing your Jeep again soon.

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

How are you going to turn this around? What are you going to do to make this right? You said you would love to try to turn things around please tell me how you are going to make this right and what you will do so this does not happen again? I will wait to hear from you.

Thank you for highlighting our team’s friendly and dedicated service. We’re thrilled you’re enjoying your new Jeep Wrangler Unlimited and plan to return for another vehicle. Mufee, Henry and Demerick look forward to helping you again.

Thank you for selecting your new Jeep with us. We’re thrilled our team went the extra mile to find exactly what you wanted, and Mackey will be delighted to hear about your experience. Enjoy your Jeep!

could not finish the already-approved warranty caliper work unless I paid an additional “$600.00 for new brakes”  5 Because I am on a fixed income, this sudden $600.00 shock caused me immense distress, and I could not authorize it that evening. 6 Wednesday Morning: Trapped without a vehicle, I had to scramble to find a credit card to cover the cost. I called Sal Wednesday morning to give the go-ahead, but explicitly requested that my old parts be saved and returned to me so I could have peace of mind that the repair was necessary. 7 Pickup Day: Sal called to tell me he threw away the old brake pads, which meant I could not verify their condition. When I arrived, a different employee kindly showed me the Monday 2:00 PM video and asked if Sal had sent it to me (proving Sal had the information for over a day before telling me).  8 Furthermore, Sal falsified my invoice, writing that I "denied" a brake flush just to alter the final bill numbers. As you know, you personally witnessed my confrontation with Sal over that falsified invoice and stepped in to fix it. Sal's actions put me under immense, unnecessary duress by withholding information until closing time and discarding the brake pads I legally requested under Conn. Gen. Stat. § 14-65h. My Request to You Frank, because you were so understanding of what I went through, I am asking if you can please issue a refund of the $600.00 for the brake repair. Sal's behavior stripped away my right as a consumer to make an informed decision or shop around for a better price. I truly want to resolve this with you directly. However, if we cannot reach an agreement within ten (10) business days, I will feel forced to take this matter to the Connecticut Department of Motor Vehicles (DMV) Consumer Complaint Center and the Connecticut Small Claims Court to recover the $600.00 and court fees. Thank you so much for your time, your empathy, and your continued help in resolving this situation. Sincerely

Good morning I would like to help you it is unfortunately when you don't put your name in the review it is hard to find out what happened and come up with a situation I can be reached at 203-672-6021

For the record, I did respond to you privately and gave you my name and a chance to get back to me hours ago, but of course the outcome is that you didn't bother to respond to me or reach out with a call, which has been a huge part of my frustration with this dealership as a whole as there's zero accountability. You didn't return my call two days and you wouldn't take my call yesterday. You have no desire to fix this or take responsibility, so please spare me the fake gesture to understand the situation.

It’s wonderful to hear that Shannon’s communication kept you updated throughout your Jeep Compass service. We look forward to keeping you informed on your next visit.

We appreciate you noting how quickly and professionally our team handled your service. It’s great to hear our honest approach met your expectations. We look forward to caring for your Nissan Rogue again.