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Just had a stunningly disappointing experience with the service department. A week, or so, ago, I phoned and arranged to take my Nissan Rogue in for service,... telling the person arranging the appointment that my car's check engine light was on. We scheduled an appointment and I dropped my car at the appointed hour on the appointed day. 2 days and a little over $1,900 dollars later, I picked up my car. Drove it off the Executive Nissan property, looked at my dash, and the check engine light is still on. I phoned upon returning home, approximately 10 minutes later. The service employee with whom I'd been dealing for 2 days said, "Oh, you need to schedule another appointment for the check engine light issue." Seriously? "Yes." Even though I scheduled this appointment for that very reason? "Yes. We need time to do a diagnosis." So, wait, are you really saying that I need to schedule an appointment by phone for the check engine light issue, bring the car to your property, and then schedule another appointment for the check engine light issue? Yep. Bring your car to Executive Nissan for the purpose of addressing the check engine light issue and Executive will happily charge you nearly $2,000, announce that your car is ready, and deliver you a car with a brightly glowing check engine light. This dealer's service department is quite happy to deliver your car to you with the check engine light on. Apparently, the maintenance reminder features on your car are irrelevant to this dealer's mechanics.
JT - This is not at all the experience we intend for our guests and I do understand your frustration. I would like to have another look at your vehicl...e to make sure we get it repaired and running smoothly. I'm going to look for your contact information, but in the case I can't find it, please give me a call. Thank you, Frank Gargano - Service Manager - 203-672-6037
An Amazing Man...I went to Executive Nissan feeling extreeeeemly ANXIOUS, not knowing who, and what to expect Then, I met John Hosking. His approach was... very sincere, I was able to sense that he was not self seeking, and made this whole experience about me. John was relatable, gentle, and made me very comfortable. I went in there wondering if I would be taking advantage of, and to my suprise, he helped to dispel that notion. I will forever be grateful, and cherish The warm, and professional welcoming experience with John Hoskins at Executive Nissan, North Haven, CT.
Thanks for the 5 stars, Jimna! We strive to provide a comfortable and easy buying experience for all of our guests, so we are so happy that John could... provide that to you. We hope to work with you again in the future.
Dan Colmonares and the team at Executive Nissan has change my feeling on cars sales people. They treated me with kindness and respect and never tried to... take advantage of me. I needed a car and had to buy, they new this and still made sure I was happy with my deal and the car. I would highly recommend you go see Dan if you are looking! Good luck and I hope this review helps you.
Thank you for the five star review! Our number one goal is achieving 100 percent customer satisfaction, and it is great to hear that Dan exceeded your... expectations. Please let us know if there is anything we can do for you in the future! In the meantime, be sure to keep in touch by connecting with us on Facebook and Twitter. Sincerely, Rick Marino | General Manager
Do not follow thru with what they promise there customers. Over and over again promised something and never get it still after a year has gone by.
Thank you for sharing this review. In order to learn more about your situation, I would like to chat personally as soon as possible. Please contact me... at (203) 228-4863 and let's resolve any outstanding issues you may have from your visit. It is my goal to ensure that all our clients walk away satisfied, and I would appreciate the chance to still make that happen. Sincerely, Scott Orsini, General Manager
buying a car there was a very smooth process. My sales rep was very knowledgeable and professional. i was absolutely impressed with the service i received.... will recommend them for sure
We appreciate the wonderful review, Stacy Ann! We are delighted to hear that our staff was able to exceed your expectations. Thank you for your recomm...endation!
I’m over the moon excited about my new Jeep!! I never thought I would be able to afford a brand new Jeep and Stephanie made it possible!!! She’s the best... go see her if you’re looking for a new or used vehicle! She does it all!
Thank you for the wonderful review, Selena! We hope you're enjoying your new Jeep. Best, Scott Orsini, GM
I have been leasing Nissan’s my last few vehicles and my current Sentra was coming off of lease. I wanted to get into something with all wheel drive or... 4 wheel drive. Stephanie suggested the Rogue Sport as it has the capabilities I wanted and it’s not overly big. I love my new vehicle and was super happy with the experience executive provided
Thank you for the great feedback! We appreciate your business and look forward to seeing you again soon. Best, Scott Orsini, GM
Good experience easy purchase happy with Francisco
Thank you for the great review, Tim!
Purchased a new Sentra for my wife she is happy and I’m happy with the ease of purchase
Thank you for the great review, James!
I wanted a new work truck with longer bed and some more features Francisco was nice and fair with pricing on my trade and new car my daughter bought a... Sentra the next day as well we were both happy
Thank you for putting your trust in Executive Nissan, Jairo!