Reviews
Can't say enough of how Alberto treats my family he's
Can't say enough of how Alberto treats my family he's great communicating with us on what ever is going on with our vehicles lets us know what's needed and what we show keep an eye out on .Really cares about his customers
Can't say enough of how Alberto treats my family he's
Can't say enough of how Alberto treats my family he's great communicating with us on what ever is going on with our vehicles lets us know what's needed and what we show keep an eye out on .Really cares about his customers
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear how Alberto keeps your family informed about your Jeep Grand Cherokee’s status. His attentive updates help you stay on top of maintenance, and we appreciate you acknowledging his care. Thank you for letting us assist you, and we look forward to your next visit.
We only go to Alberto.
We only go to Alberto. Main reason we've bought from this dealership is the service dept
We only go to Alberto.
We only go to Alberto. Main reason we've bought from this dealership is the service dept
- Customer service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Alberto and our service department with your Nissan Versa. It means a great deal to know our service is the main reason you keep coming back. We appreciate your continued loyalty.
The service was good - Kathy was very responsive.
The service was good - Kathy was very responsive. The only thing I didn't like was the fact that she couldn't back and look at historical work I had been on my car. I spent a lot of money replacing all of my brakes at the same, so I was surprised that the back brakes needed replacing. And there was some confusion on what had been historically done on my car. All that information should be on your systems, the work was not done that long ago.
The service was good - Kathy was very responsive.
The service was good - Kathy was very responsive. The only thing I didn't like was the fact that she couldn't back and look at historical work I had been on my car. I spent a lot of money replacing all of my brakes at the same, so I was surprised that the back brakes needed replacing. And there was some confusion on what had been historically done on my car. All that information should be on your systems, the work was not done that long ago.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
Poor communication and don’t follow up.
Poor communication and don’t follow up. Still waiting since December on GAP insurance cancellation.
Poor communication and don’t follow up.
Poor communication and don’t follow up. Still waiting since December on GAP insurance cancellation.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here, Jess. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Providing a positive experience is our top priority, and we're sorry that we failed here, Jess. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Was very easy, the report was thorough, happy with it.
Was very easy, the report was thorough, happy with it. The only thing I would change are the couches, chairs in the waiting area. They were pretty beat up and even ripped. Prior to this first Nissan of mine, I only had Subaru's, and Premier Subaru has a beautiful waiting area, so I was spoiled by that. But, if you could just get a new couch, chairs in each room, would be a huge improvement!
Was very easy, the report was thorough, happy with it.
Was very easy, the report was thorough, happy with it. The only thing I would change are the couches, chairs in the waiting area. They were pretty beat up and even ripped. Prior to this first Nissan of mine, I only had Subaru's, and Premier Subaru has a beautiful waiting area, so I was spoiled by that. But, if you could just get a new couch, chairs in each room, would be a huge improvement!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear the service process for your Nissan was smooth and that the report met your expectations. Shannon will share your feedback about the waiting area seating so we can look at updating those chairs and couches. Thank you for your insights!
Great customer service and great car repair service.
Great customer service and great car repair service. Great waiting rooms while waiting for car service.
Great customer service and great car repair service.
Great customer service and great car repair service. Great waiting rooms while waiting for car service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear you enjoyed our customer and repair services plus the comfort of our waiting area. We’re glad your Jeep Grand Cherokee received attentive care and that the experience was positive. Safe travels, and we look forward to helping you again.
Excellent service as always , Jason is always there when
Excellent service as always , Jason is always there when I’m in need for service or any questions
Excellent service as always , Jason is always there when
Excellent service as always , Jason is always there when I’m in need for service or any questions
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
They were doing a great job, then I got my car back from
They were doing a great job, then I got my car back from recall repairs, the check engine light turned on again, I called to let them know, they said they'd call me back to set up a time to look at it, and didn't. I called back again after a week and begrudgingly got someone who will look at it next week
They were doing a great job, then I got my car back from
They were doing a great job, then I got my car back from recall repairs, the check engine light turned on again, I called to let them know, they said they'd call me back to set up a time to look at it, and didn't. I called back again after a week and begrudgingly got someone who will look at it next week
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Very knowledgeable and accommodating in providing the
Very knowledgeable and accommodating in providing the needed service for my car. The attendants always conduct themselves in a very professional manner and it is a pleasure to work with.
Very knowledgeable and accommodating in providing the
Very knowledgeable and accommodating in providing the needed service for my car. The attendants always conduct themselves in a very professional manner and it is a pleasure to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you experienced our team’s professionalism and expertise during your Nissan Rogue service. We look forward to assisting you with any future needs.
Not a bad experience at all.
Not a bad experience at all. A few things were confusing, but the videos sent were helpful
Not a bad experience at all.
Not a bad experience at all. A few things were confusing, but the videos sent were helpful
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback on the service for your Jeep Compass. We’re glad Alberto’s videos helped clarify the details and contributed to a smooth visit. Please reach out if there’s anything else we can do.