Reviews
Attempted to buy a car today, cash deal for a used 2024
Attempted to buy a car today, cash deal for a used 2024 CPO Jetta. The price was fair, we were ready to put down a deposit, then the dealer fees included VIN etching, which we do not feel a need to pay for. The salesman informed us that the dealership considers the VIN etch add on to be non-negotiable. We walked, after wasting our time on getting there (1 hour round trip) and test driving. Executive VW in North Haven loses a $24,000+ sale for a $399 unnecessary upcharge. Further, they have lost an entire family of potential customers forever.
Attempted to buy a car today, cash deal for a used 2024
Attempted to buy a car today, cash deal for a used 2024 CPO Jetta. The price was fair, we were ready to put down a deposit, then the dealer fees included VIN etching, which we do not feel a need to pay for. The salesman informed us that the dealership considers the VIN etch add on to be non-negotiable. We walked, after wasting our time on getting there (1 hour round trip) and test driving. Executive VW in North Haven loses a $24,000+ sale for a $399 unnecessary upcharge. Further, they have lost an entire family of potential customers forever.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I have been going to this dealership for many year both
I have been going to this dealership for many year both for purchasing cars and service I have had good results on both counts
I have been going to this dealership for many year both
I have been going to this dealership for many year both for purchasing cars and service I have had good results on both counts
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you over the years. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years.
A positive experience all around.
A positive experience all around. Waiting area was extremely clean, employees patient and courteous, the explanations were clear and concise. The followup has been great and appreciated.
A positive experience all around.
A positive experience all around. Waiting area was extremely clean, employees patient and courteous, the explanations were clear and concise. The followup has been great and appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, James! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Volkswagen.
Leased a new Tiguan and it's a lovely car.
Leased a new Tiguan and it's a lovely car. Had an issue shortly after but they provided a loan and resolved very quickly. Great service and always friendly.
Leased a new Tiguan and it's a lovely car.
Leased a new Tiguan and it's a lovely car. Had an issue shortly after but they provided a loan and resolved very quickly. Great service and always friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Such a pleasant and easy experience every time I come!
Such a pleasant and easy experience every time I come! I really appreciate how simple the process always is. The people are always consistently kind :)
Such a pleasant and easy experience every time I come!
Such a pleasant and easy experience every time I come! I really appreciate how simple the process always is. The people are always consistently kind :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Rebecca. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The whole process from start to finish was smooth,
The whole process from start to finish was smooth, straight-forward, and quick! I highly recommend using this dealership!
The whole process from start to finish was smooth,
The whole process from start to finish was smooth, straight-forward, and quick! I highly recommend using this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Executive Volkswagen!
Service advisor was helpful with understanding on
Service advisor was helpful with understanding on maintenance of the vehicle When arrived was promptly greeted
Service advisor was helpful with understanding on
Service advisor was helpful with understanding on maintenance of the vehicle When arrived was promptly greeted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Volkswagen, we look forward to having you as a valued customer for many years to come!
My family has purchased a number of new VW's over the
My family has purchased a number of new VW's over the past years from Executive VW out of North Haven. They are quick to the point in pricing and deals can be done on a handshake. This alone is hard to find in today's crazy auto world. I find that David and the North Haven team were easy to negotiate with. When I came in I had traveled 45 min to come to the dealership I love. They treat you like family. My former car was a 2021 Atlas Cross Sport, and my new drive was a 2024 Atlas cross sport. I highly recommend going down to the dealership. Don't forget your spare keys and the deal can be done.
My family has purchased a number of new VW's over the
My family has purchased a number of new VW's over the past years from Executive VW out of North Haven. They are quick to the point in pricing and deals can be done on a handshake. This alone is hard to find in today's crazy auto world. I find that David and the North Haven team were easy to negotiate with. When I came in I had traveled 45 min to come to the dealership I love. They treat you like family. My former car was a 2021 Atlas Cross Sport, and my new drive was a 2024 Atlas cross sport. I highly recommend going down to the dealership. Don't forget your spare keys and the deal can be done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Volkswagen.
Very friendly and accommodating.
Very friendly and accommodating. I would highly recommend them to friends and family and have been there for over 7 years
Very friendly and accommodating.
Very friendly and accommodating. I would highly recommend them to friends and family and have been there for over 7 years
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Volkswagen, Marylou, we look forward to having you as a valued customer for many years to come!
Great customer service was provided through out.
Great customer service was provided through out. Skip took the time to explain the maintenance contract and rim coverage to me. Anthony provided a nice video explaining the work that was completed.
Great customer service was provided through out.
Great customer service was provided through out. Skip took the time to explain the maintenance contract and rim coverage to me. Anthony provided a nice video explaining the work that was completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Robert, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years to come!