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Saybrook Ford

(347 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00amโ€“7:00pm 7:00amโ€“4:30pm
Tuesday 9:00amโ€“7:00pm 7:00amโ€“4:30pm
Wednesday 9:00amโ€“7:00pm 7:00amโ€“4:30pm
Thursday 9:00amโ€“7:00pm 7:00amโ€“4:30pm
Friday 9:00amโ€“6:00pm 7:00amโ€“4:30pm
Saturday 9:00amโ€“5:00pm Closed
Sunday Closed Closed

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Reviews

(347 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Saybrook Ford from DealerRater.

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Paul is always courteous and helpful. Tries to satisfy problems you may have experienced with your vehicle.

Paul is always courteous and helpful. Tries to satisfy problems you may have experienced with your vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback about Paul and our team, Gene! We look forward to assisting you again next time at Saybrook Ford Inc.!

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Paul is the most pleasant and professional service advisor.I've been around the country in dealerships.He's suggestive without being pushy and delivers big time. The whole crew at Saybrook Ford does a great job.

Paul is the most pleasant and professional service advisor.I've been around the country in dealerships.He's suggestive without being pushy and delivers big time. The whole crew at Saybrook Ford does a great job.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It makes our day to hear that you are consistently impressed with Paul and our team here at Saybrook Ford Inc. Thank you for sharing your support! Safe travels!

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One of The Best service experiences Iโ€™ve had in my life alongside BMW of Bridgeport, doesnโ€™t get any better, from courtesy car to check in and check out first class people and mechanics, car problems were fixed with warranty attention & follow through in ideal time frame! Thanks again Saybrook Ford, you lived up to your high reputation, Iโ€™ll be back, hopefully not for a while!

One of The Best service experiences Iโ€™ve had in my life alongside BMW of Bridgeport, doesnโ€™t get any better, from courtesy car to check in and check out first class people and mechanics, car problems were fixed with warranty attention & follow through in ideal time frame! Thanks again Saybrook Ford, you lived up to your high reputation, Iโ€™ll be back, hopefully not for a while!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for choosing Saybrook Ford Inc. and for sharing your experience. We hope not to see you for a while either, but are here if you need us! Safe travels!

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Paul is great to work with and is quite helpful getting problem corrected. Service is usually prompt and every thing properly discussed before any work is done.

Paul is great to work with and is quite helpful getting problem corrected. Service is usually prompt and every thing properly discussed before any work is done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Ray, we really appreciate this wonderful feedback about Paul and our team. Thank you from everyone at Saybrook Ford Inc.!

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Always good customer service!! Always looking out for the customer checking what your vehicle may need in the future.

Always good customer service!! Always looking out for the customer checking what your vehicle may need in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

It's wonderful to hear you're taken care of at Saybrook Ford Inc.! Thank you for highlighting our attentive team. We truly value your business and look forward to working with you again in the future.

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Always provides explanation of services. Very timely and services fully reviewed. Scheduling is easy and best.

Always provides explanation of services. Very timely and services fully reviewed. Scheduling is easy and best.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your excellent review of our team! We appreciate your business and hope to see you again at Saybrook Ford Inc..

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Excellent ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘never work with a dealership that actually cares about their customers and business work man ship

Excellent ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘never work with a dealership that actually cares about their customers and business work man ship

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the glowing review of our team! We appreciate your support and hope to see you again at Saybrook Ford Inc. Take care!

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Been going there since earlier 2000, bought three vehicles from them never had an issue service os great and quick

Been going there since earlier 2000, bought three vehicles from them never had an issue service os great and quick

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We're proud to have earned your loyalty over the years! Thank you for choosing Saybrook Ford Inc. and for sharing your positive experiences. Here's to many more miles! Safe travels!

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Excellent! We have been a more than satisfied customer for over 30 years. Best service dept

Excellent! We have been a more than satisfied customer for over 30 years. Best service dept

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Frank! Thank you for leaving us this five-star review and for your kind words about our service team at Saybrook Ford Inc.! We'll see you next time!

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Oil Change service was spot on !! First time there so hoping good service continues for the future.

Oil Change service was spot on !! First time there so hoping good service continues for the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the fantastic feedback! We're so glad we could help. We look forward to serving you again at Saybrook Ford Inc.!

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