Reviews
I was very politely helped by the service dept reception and the problem was resolved by the service dept personnel. However, the reason I was there was an issue with the front radar behind the plastic grid. It had been detached from its securing bolts with absolutely no indication of any damage to the front of the car. I was informed by one Honda Rep that this was a common complaint and implied that was because of a design miscalculation in the placement of the radar considering the flexible front bumper, and grid, to soften any frontal impact. However, if the radar can be dislodged from its mounting without a frontal impact, this is a design fault! I have taken this up with Honda Customer Services and am awaiting a response. I was advised to do this by the service personnel at Executive Honda. I believe the high cost of repair should have been covered by the extended warranty I had taken out on the car. Very happy with the Honda staff but very unhappy with the design of the car and its positioning of the front radar!
I was very politely helped by the service dept reception and the problem was resolved by the service dept personnel. However, the reason I was there was an issue with the front radar behind the plastic grid. It had been detached from its securing bolts with absolutely no indication of any damage to the front of the car. I was informed by one Honda Rep that this was a common complaint and implied that was because of a design miscalculation in the placement of the radar considering the flexible front bumper, and grid, to soften any frontal impact. However, if the radar can be dislodged from its mounting without a frontal impact, this is a design fault! I have taken this up with Honda Customer Services and am awaiting a response. I was advised to do this by the service personnel at Executive Honda. I believe the high cost of repair should have been covered by the extended warranty I had taken out on the car. Very happy with the Honda staff but very unhappy with the design of the car and its positioning of the front radar!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Known Chris for 18 years and always a gentleman. Knowledgeable and friendly every time I’m there.
Known Chris for 18 years and always a gentleman. Knowledgeable and friendly every time I’m there.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear about your longstanding relationship with Chris over the past 18 years. We’re glad his expertise and friendly approach have made each visit for your Honda HR-V a positive experience. Thank you for trusting us with your vehicle.
Latoya has been easy to work with. Very friendly and knowledgeable. She rocks! Thank you Latoya for your great patience with me.
Latoya has been easy to work with. Very friendly and knowledgeable. She rocks! Thank you Latoya for your great patience with me.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
It was a good experience working with Genna she went over the video and anything that needed to be done. It was nice to get pricing and service.
It was a good experience working with Genna she went over the video and anything that needed to be done. It was nice to get pricing and service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Genna had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
Efficient and professional From check n to follow up I found my first experience with maintenance at Executive Honda to be efficient and professional
Efficient and professional From check n to follow up I found my first experience with maintenance at Executive Honda to be efficient and professional
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re pleased your first maintenance visit felt efficient and professional. Providing a smooth check-in and attentive follow-up for your Honda CR-V is important to our team, and we look forward to assisting you again.
Switched to Executive because I trust them. Whereas I didn't have that at Schaller Honda
Switched to Executive because I trust them. Whereas I didn't have that at Schaller Honda
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our team with your Honda CR-V service. We’re glad to have earned your confidence and are here whenever you need us.
Had a great experience! I worked with Rex and he was very kind and professional. Rex has taken care of 3 different family members now and is very kind
Had a great experience! I worked with Rex and he was very kind and professional. Rex has taken care of 3 different family members now and is very kind
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting Rex and our team with multiple family purchases. We’re delighted you’re pleased with your new Honda HR-V and appreciate your continued support.
Good with customers and always keeping in touch with us about any concerns if theirs any issues with the car
Good with customers and always keeping in touch with us about any concerns if theirs any issues with the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate the five-star review. We’re glad our team kept you informed about any concerns with your Honda Accord. Chris welcomes your feedback and is here if you need anything further.
Consistent with their delivery of services Good communication from service manager to customer and I think the videos by the service tech is also good
Consistent with their delivery of services Good communication from service manager to customer and I think the videos by the service tech is also good
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- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!
Brought the car there for a recall service. Excellent job. Thank you so much. Have a good day
Brought the car there for a recall service. Excellent job. Thank you so much. Have a good day
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for entrusting us with your Honda HR-V recall service; we’re pleased the work met your expectations. Gina and the team appreciate your feedback and look forward to assisting you again.