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A-1 Toyota

(1,227 reviews)
Visit A-1 Toyota
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:30am–5:00pm
Tuesday 8:30am–8:30pm 7:30am–5:00pm
Wednesday 8:30am–8:30pm 7:30am–5:00pm
Thursday 8:30am–8:30pm 7:30am–5:00pm
Friday 8:30am–7:30pm 7:30am–5:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,227 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of A-1 Toyota from DealerRater.

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Many choices

A-1 Toyota had a great selection of cars. Employees are knowledgeable, helpful, and supportive. Salesperson John Murphy was patient and eager to please. I have used the service department in the past and have been pleased with the services provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Business

I am truly satisfied with Kevin wright customer service skills. I will gladly recommend friends and family to this dealership and Kevin wright. The business will continue to grow and prosper.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly helpful no nonsense

From start to finish an enjoyable experience. A beautiful dealership inside and out. Car delivered in a beautiful bay nice with summer humidity, car was flawless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience with Quincy and Carlos

We were anxious to lease Toyota because we have been in the Ford family for years. Quincy was straightforward and knowledgeable about the vehicle. We were so satisfied with experience and customer service that we put a deposit on the day we walked in! During the paperwork process, we met with Quincy again as well as Carlos, the business manager. This experience was the same as the first-no hassle or stress. Both were personable and established rapport with us (including my 7 year old daughter); it was easy to be comfortable. We are thrilled with our new RAV4 Hybrid and have already recommended our two neighbors to come in to see you all. You are doing it right A1 Toyota, keep it up and we will see you soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

Great staff they care about your time they got me in my truck and on my way home in a flash. Frank crisafi was also such a big help if you have any questions about any car on the lot frank your guy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing experience

Working with A1 was a great experience. I came in looking for my first car and Amjad worked wonders. He found a car that was in my budget and still ran well. I never felt any pressure and everyone was helpful from the beginning to end. I'll be sure to recommend them to anyone that is looking for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

This is the 2nd vehicle I purchased from this dealership. Our salesman John Murphy went above and beyond to get me the car I wanted. Explaining everything I needed to know throughout the buying process. Pleasant and very knowledgeable. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Overall positive experience with one minor flaw

I wanted to give A-1 a 5 star rating. My sales rep was honest, low pressure and helpful in all regards, going beyond his responsibilities to make my purchase easy and pleasant. The only other employee I had significant contact with was the financial officer who was also honest, low pressure and a delight to work with. Other employees I had any contact with were friendly and helpful. The car was pre-owned and certified and was spotless on delivery after a short and straight forward transaction. It had every option that the dealer advertised and was priced at market value. The dealer has a policy of not negotiating car price, which I find acceptable, given that the price offered was appropriate for the car. I still had to mark the dealership down one star because when I got the car home, despite receiving a completely checked off checklist of things they had checked before delivering the car, I discovered that the windshield washer fluid was completely empty. This is not a major problem but it was an item that had been checked off and has to lead me to wonder what other items on that checklist might have been missed that I can't confirm as easily. Clearly, this may have been a simple oversight for a busy mechanic but it still represents a violation of trust. Particularly since it would have been trivial to find, since the windshield washer didn't work at all (totally empty of fluid). Despite that flaw, I would buy another car at this dealer and would recommend it highly to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, I'm Dawn Wheeler, Executive Assistant for AnnaLynn Wheeler with A-1 Toyota. Please contact me at 203-389-1521 so I can resolve the issue at hand. Thank you.

purchase of a new vehicle

Emerson Macavinta and Paul Wright are excellent and have both tremendously helped me during this purchase. Emerson assisted me not just in making intelligent decision during this purchase but also with the process of trading in my previous vehicle. Paul provided significant support in terms of financial transactions. Overall, it was a great experience and definitely highly recommendable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Had great car shopping experience, they extremely helpful. Went looking for a pick up for my business, that had great gas mileage & I got just that

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.