Reviews
Write a reviewProfessionalism
I had such a bad experience with the dealership in Paramus that I decided I will not get Mercedes any more despite the fact I have been a loyal customer for 6 years. While considering my next option (different brand all together), my husband said "let us try to visit the Caldwell site." I went there, thinking it would be a waste of time. But little did I know. We were treated with kindness and professionalism from the door. Jim Sangemino was our sales consultant. He was extremely professional and patient with my whole family. Was sweet as sweet can be. He was able to work with us until we left happy. I can't thank him enough, along with Oscar, who worked out a deal that can't be beat. They both won me over for a few more years, at least. Thank you for making my days much easier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your very thoughtful review & feedback, Sue! We are so happy to hear that Jim & Oscar were able to take good care of you. We hope to see you again. Take care!
Exceptional Service. Addressed every issue presented....
Exceptional Service. Addressed every issue presented. Easy process from the moment I pulled in. I was kept informed with all this was found. The service was completed in a timely manner and the car was meticulously cleaned when I picked it up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a review! We are happy to hear that our service department team was able to take such good care of you. We hope to see you again. Best, The Team at Mercedes-Benz of Caldwell
Great first experience
Steve was amazing. He listened to my concerns and problems with the car and went above and beyond. I explained to him how much I dislike the car and why and he just listened.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review! We are happy to hear that Steve was able to take good care of you. We hope to see you again! Best, The Team at Mercedes-Benz of Caldwell
I came in with a slow leak in my tire. They located the...
I came in with a slow leak in my tire. They located the problem - a nail. I was hoping they would be able to plug the tire, but they replaced it instead.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ali, thank you for the kind review! We are happy that our team was able to take good care of you and get you a new tire. We hope to see you again. Best, The Team at Mercedes-Benz of Caldwell
New Lease
Very easy to turn in my old lease and get a new lease
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Angie, thank you for the review! We are happy to hear that our team was able to make turning in your lease very easy! We hope to see you again. Best Regards, The Team at Mercedes-Benz of Caldwell
President
Brian in Sprinter Service Dept is always very helpful and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review, Paul! We are thrilled to hear that Brian was able to take good care of you! Best Regards, The Team at Mercedes-Benz of Caldwell
Car needed new tires
Our service advisor Franca Urbano did an excellent job from the time we brought in our vehicle up to the time when we picked it up. Kudos to Mercedes Benz of Caldwell!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary Ann, thank you for the kind review! We are happy to hear that Franca was able to take good care of you and your vehicle! We hope to see you again. Best, The Team at Mercedes-Benz of Caldwell
Mb. Caldwell
Everyone at this dealership is professional and treats you with respect
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind review! We truly appreciate and hope to see you again! Take care. Best, The Team at Mercedes-Benz of Caldwell
Service of Car
Franca Urbano took very good care of me and made the repair of my E450 very easy and safe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you for taking the time to leave us a review! We are happy to hear that Franca was able to take good care of you and your E450! We hope to see you again in the future. Happy New Year! Best, The Team at Mercedes-Benz of Caldwell
Lee Shulman
Easy buying experience. All promises were filled. Car was explained in detail!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lee, thank you for the kind review! We truly appreciate it and we are happy to hear that you had an easy car buying experience. We hope to see you again. Happy New Year! Best Regards, The Team at Mercedes-Benz of Caldwell