Reviews
Write a reviewExcellent and timely car service every time. Our advisor...
Excellent and timely car service every time. Our advisor is the best and most helpful. Beautiful facility and great service! Highly recommend this dealership. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We are happy to hear that our team was able to take good care of you. We hope to see you again. Happy New Year! Best, The Team at Mercedes-Benz of Caldwell
Great place helpful stuff
Great, quick service and very helpful, Franca is the greatest.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review! We are thrilled that Franca was able to take great care of you. Take care! Best, The Team at Mercedes-Benz of Caldwell
Organized accommodating professional.......thats all I...
Organized accommodating professional.......thats all I ask for.!!! Always a exceptional experience. I would not change my dealership ever. Also Beautiful facility ♥️Mercedes Benz of Caldwell
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We truly appreciate it and are happy to hear that you had an exceptional experience with us. We hope to serve you again! Best Regards, The Team at Mercedes-Benz of Caldwell
My lease is up in October😂
Steve & Oscar were GREAT !!!I bought this car remotely...
Steve & Oscar were GREAT !!! I bought this car remotely and there were NO hitches. beautiful car delivered seamlessly. Thanks and Merry Christmas and Happy New Year.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Henry, thank you for the kind review! We are so happy to hear that Steve & Oscar were able to take great care of you and that you were able to get your vehicle with no problems! We wish you and your family a Happy Holiday! Best, The Team at Mercedes-Benz of Caldwell
Giancarlo Sapalasan and Franca Urbano made a truly...
Giancarlo Sapalasan and Franca Urbano made a truly unfortunate situation of my own making as painless as humanly possible. Car was flawlessly repaired in record time. Entire process from drop off to loaner to pick up was very professional and why we keep going back to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for the kind review & feedback! We are happy to hear that Giancarlo & Franca were able to make it as painless as possible. We will make sure to pass along the kind words to them. We hope to see you again. Best, The Team at Mercedes-Benz of Caldwell
Salesman Ben was very knowledgeable about all the bells...
Salesman Ben was very knowledgeable about all the bells and whistles on the vehicle. Went over everything with us. All appointments and paperwork was done in a timely fashion. All areas of the facility where very clean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! We truly appreciate it and hope to serve you again in the future. Best, The Team at Mercedes-Benz of Caldwell
Franka my salesperson was amazing. She was friendly,...
Franka my salesperson was amazing. She was friendly, kind, complemantry and a please do deal with. The repair was expedited quickly, even with the fact that parts had to ordered. Im hooked.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Suzanne, thank you very much for the kind review! We truly appreciate it and we are happy to hear that Franka was able to take great care of you and your vehicle! Come see us again! Take care. Best, The Team at Mercedes-Benz of Caldwell
GREAT CUSTOMER SERVICE .Franca Urbano was excellent as...
GREAT CUSTOMER SERVICE .Franca Urbano was excellent as always. Explained exactly what was to be done. I dropped off to car and got the loaner, and was on my way in minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for the kind review! We are happy to hear that Franca was able to give you great customer service! We hope you keep us in mind for any future auto needs. Best Regards, The Team at Mercedes-Benz of Caldwell
Michael Leonessa
Service at this dealership continues to be outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, thank you so much for the kind review! We appreciate your continued business and we are happy to have earned it. We look forward to seeing you again next time. Take care! Best Regards, The Team at Mercedes-Benz of Caldwell
Steve Eilert was very friendly, efficient and receptive...
Steve Eilert was very friendly, efficient and receptive to my questions. After the car was serviced, I noticed that the dash board was not showing I had to go back and call Steve to help me. He was very accommodating and showed me how to turn on the screen. I like him to be my service advisor every time I need to have the car serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear that Steve was able to take care of you and your car! We hope to see you again in the future. Thank you for the review, take care! Best Regards, The Team at Mercedes-Benz of Caldwell