Reviews
In addition to very professional, fair, and pleasant
In addition to very professional, fair, and pleasant sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're glad to hear that the team was professional, helpful, and nice to work with. See you again next time here at Brogan Cadillac!
Terrific product Better service thank you overall team
Terrific product Better service thank you overall team effort Got the car I wanted color etc
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulation on your new car! We are thrilled that you had such a fantastic buying experience. Thank you for choosing Brogan Cadillac and leaving us a five-star review. Safe travels!
Tony is Always helpful and professional at his position.
Tony is Always helpful and professional at his position.Car is returned washed and kept clean Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted that you had a five-star experience working with Tony and the team! Thank you for choosing Brogan Cadillac and for sharing your feedback. Drive safely!
The staff s very friendly and polite, but I am no very
The staff s very friendly and polite, but I am no very happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Marta, while it is good to hear that our team was professional and friendly, I am sorry that you didn't receive the communicative, top-notch service we pride ourselves on. I would be more than happy to speak with you directly and address any questions and concerns you still have. Please give me a call when you have a moment. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300
Service with a smile
Always a positive experience with Victor at Brogan…..courtesy, professional, sincere and warm. I’m comfortable knowing I’m in good hands. I’ve been using Brogan for years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's great to see your wonderful review, Kat! We're over the moon Victor has consistently welcomed you with courteous expertise. It's an honor to have earned your loyalty at Brogan Cadillac — thank you!
Their on line service appointment feature allows one to
Their on line service appointment feature allows one to schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days without ever making it into the service bays. I Was told that when techs work a Saturday, they are off on Monday, plus they were still trying to catch up from the previous week. I told him, the service writer, that was completely unacceptable and I was coming for my car. Having been in the service industry as a telephone tech, all my life, I asked if he tried to escalate my situation to a supervisor, he stated that is not his problem, and I would have to try and find the service manager and do that myself . Again, completely unacceptable, so I just left. And yes, I did buy the car at Brogan ,brand new ,but rest assured, NEVER again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm concerned to see this feedback. We strive to provide accommodating service and I apologize for any delay in attending to your car and for the misunderstanding our online appointment feature may have caused. This doesn't sound like the friendly professionalism I expect from our team, and I'm also sorry that your needs were still not taken care of after your inquiry. I understand you're upset and that we've lost your business. However, your feedback will help us improve our customer service going forward. If there's anything else you'd like to discuss, please give me a call. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300
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Wonders experience! Joe was very kind and helpful
Joe made it an excellent experience! He made it possible for me to buy my car. He was kind thoughtful and and made the experience very pleasurable!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sandra, thank you for sharing your experience with Joe and the team! We appreciate your business and we hope to see you again at Brogan Cadillac. Safe travels in your new car!
Pleasant experience.
Pleasant experience. Anthony was very helpful through out the the purchase to delivery. Closing withAlex was quick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Norman, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Anthony & Alex. Drive safely, and we hope to see you back again at Brogan Cadillac!
The best experience ever with excellent customer service.
The best experience ever with excellent customer service. No hassle, no drama. Thank you Joe Guerra
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We are so glad to hear that you had a successful experience working with Joe. Drive safely, and we hope to see you back at Brogan Cadillac!
I was overcharged today for an oil change, next time I
I was overcharged today for an oil change, next time I will not use your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm disappointed to see your review. We strive to deliver friendly service and fair prices within the current market and I'm sorry to see you were not satisfied with your experience. I understand that we've lost your business, but if you're willing, I would like to discuss the details of your visit further so that I can try to make things right. I can't locate your contact information without a full name, so please give me a call at your convenience. Thank you, TJ Ely - General Manager - (973) 200-4515
samimerhi I am disappointed by the manner of Victor Santanas manner and the way I was dealet with, also was overcharged for an oil change since I did not have my discount coupon at hand, next time, I will not use your dealership.