Reviews
Wasting time and money.
Wasting time and money. I went there because my car has a problem with the break. My car was there for 4 days and they did not fix anything. They changed a tire air sensor and charged me $540.00 dollars plus oil change and the diagnostic. I recommend do not go there. If you call them or send an email they never answer.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This feedback is concerning to receive. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. I apologize for the issues you have encountered with your vehicle and working with my team. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300
Great service .
Great service . Friendly environment; happy with the personal attention you get from the person assigned to you. Your kept well informed. Great place to do businesses with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service is what we aim for every day, Nicholas! Thank you for the amazing review and for allowing Brogan Cadillac to assist you - we hope to see you back again down the road! Safe travels!
Thank You again for the great service, and the personal one on one assistant I received; the text messages keeping me informed. The loaner vehicle, and the professionalism.
Victor greeted me warmly and remembered my name!
Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Peggy, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Victor and the Brogan Cadillac team. Drive safely, and we hope to see you back!
Very good service and friendly staff!
Very good service and friendly staff! Very efficient and courteous! Wish a lender automobile was available!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking time to share this feedback. We are grateful to have you as a Brogan Cadillac customer and delighted to know that you are satisfied with our service! Hope to see you at your next visit.
Excellent service Victor always takes care of me my car
Excellent service Victor always takes care of me my car always come’s out clean after service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carmen, thank you for taking the time to share! We are so glad to hear that Victor went the extra mile to assist with your vehicle. Drive safely and we hope to see you back again at Brogan Cadillac!
Great dealership.
Great dealership. Pleasure to work with. Rakesh, the manager is the best. Highly recommend them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your recommendation of Rakesh and the team makes our day! Thank you for choosing Brogan Cadillac and for stopping by to share your feedback. Drive safely, Ronni!
Brogan Cadillac best dealership in town of Totowa
This was the easiest dealership I have worked with I was in and out in 2 hours. Joseph Guerra he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they're stuff. I recommend anyone to go see Joseph Guerra.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to review us, Yesmin! We are so glad to hear that you had such a successful service experience working with Joseph and the Brogan Cadillac team. Drive safely, and we hope to see you back again down the road!
General manager was rude when I called regarding an
General manager was rude when I called regarding an issue. She did not address my issue, keep making excuses for completely irrelevant problems, and called me a liar. They in fact lied to me about doing a service on one day that actually was not completed until the next day. Will never use or recommend this Cadillac. They should be disappointed with their customer service because I felt truly attacked when I was just trying to give them a heads up on how to improve their service. Zero sympathy for issues they created and very poor communication.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m sorry to hear about your experience with us. However we did take a look at your file and noticed that the vehicle in question was repaired at another facility using second hand parts which made the vehicle difficult to diagnose and work on. I would be happy to discuss this matter further if you would like please feel free to reach out. Thank you! Best, T.J. Ely General Manager tjelyjr@gmail.com
I have been a customer since 2009 and Vic Santana has...
I have been a customer since 2009 and Vic Santana has been my service advisor. He is reliable, helpful and a pleasure to work with. I trust his advise and know that my escalade will be serviced correctly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words, Barbara!
Car purchase: Dealership is fine - good people all...
Car purchase: Dealership is fine - good people all around. Stay away from Joe Guerra - before the ink is dry on a contract, he becomes rude and a bully. Really bad experience - shameful.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ralph, I’m so sorry to hear about your experience with us. We strive to provide an exceptional experience for all our customers and would appreciate the opportunity to re-earn your trust. Can you please contact me directly so I can gather more information regarding your visit to our dealership? Thank you! Best, T.J. Ely General Manager tjelyjr@gmail.com