Perillo BMW

I recently posted a review about my experiences at Westmont BMW, and it occurred to me that it may have encouraged people to buy or service their BMW at Perillo instead. This is the last thing I want to do because, if anything, my experience at Perillo was worse because not only do they also try overcharge for their services, but they once put my family’s safety at risk by severely over tightening the lug nuts on my tires to the point that one snapped off while we were driving on an expressway. Luckily, I managed to pull over to the side of the road when my front wheel started to severely shake. When I called them Perillo for a tow the amount they quoted was extremely high, so I called an independent towing company who charged one third this amount. Once back at their shop Perillo wanted to charge me for realigning my front end but after being told that this problem was caused by them over torquing my wheel lugs, they agreed to waive the costs. On another occasion they asked me to bring my car in for a $300 software upgrade that would take two days. Again, after I described how absurd this was, they called back several days later to say it was free and could be done in a matter of hours. These experiences and many more at Perillo convinced me to buy my next BMW at Westmont which was another disaster that I described in an earlier review. To repeat, I found both my prior BMW and my new one to be well made but expensive cars, but I also found that you must be very careful when dealing with both of these dealerships by asking the meaning of vague and cryptic charges. If you do this, you will find that many of their explanations make no sense. Hopefully there is a reliable and fair priced dealership somewhere in the Chicago area but good luck finding them.

Mahmoud, Gena and Isaiah were a great team . . . they made my purchase of a new car with a trade-in EFFORTLESS!

I’ve been a customer for years and years. They have always been and continue to provide great customer service.

Awesome experience! Best customer service EVER! I highly recommend Perillo MBW Chicago! Very Professional Service!

Buying a car is typically one of the biggest purchases you'll make, second only to buying a home. As we all know, making large purchases can be stressful and time-consuming. That’s why I want to highlight my experience with Marshall at Perillo BMW. He made the entire process fast, simple, and stress-free, addressing all my needs both over the phone and in person. Marshall understood that I had a busy schedule and was traveling from 50 miles away to purchase the vehicle. His customer service went above and beyond, adapting to my situation and ensuring everything was seamless. I truly appreciated his flexibility and attention to detail.

Having come from owning a Rivian and a Tesla, which make order and delivery easy and hassle free, I was worried about coming back to the dealer model. Mike Fezatte at Perillo was a joy to work with and I picked up the car and signed all the paperwork in less than 30 minutes. Fantastic.

Sean Dwyer at Perillo BMW made our car-buying experience seamless and enjoyable. He was professional, knowledgeable, and attentive to our needs, guiding us through every step of the process. Sean provided excellent customer service, making sure we were comfortable and informed throughout. He even provided us with some accessories for the car. Highly recommend reaching out to him if you're in the market for a new or used car!

Just bought a M550i with Michael Fezatte being the sales person and he was the overall reason i got the car too on top giving me a great deal and lots of help overall. Best experience working with all the staff at the dealership. Thank you!!!

I got my new X5 with BMW. Mahmoud Parsa was the sale person and he was kind, professional, and is a major part of the reason I bought it. Great job for having such salesman!!

Purchased Mercedes CLA250 through Jason Neagu. He was professional and helpful. Vehicle was missing 2nd key; He contacted original owner and send me the key through courier. Overall good experience.