Route 22 Toyota

They almost killed me..They sold me a vehicle with missing lugnuts.also my key fab was dead..I haven't even picked up my plates yet..I can't wait to tell them..lol

STAY AWAY of route 22 Toyota. They employees are so unprofessional. They never allow me and my husband to see the paperwork that we were signing in and Ipad. Mr. STEVENS, the loan officer said everything will be on a USB. My surprise when I got home an open the UBS in my computer they included in my loan around $10,000 more in warranties that I don't even agree for. I went back to the dealer the next day to cancel the warranties and Mr. Stevens said that the credits will apear on my first billing period. The bill just came and no credit around. I call Toyota financial and they said they haven't received anything. They transferred my to 2 different department, because the warranties are handled differently even though I signed and "canceled" under one contract. Anyway, these 2 department haven't received anything by the dealer and I have to faxed/emailed the paperwork my self. You are aware. STAY AWAY OF THIS JERKS!!!

I bought a new RAV4 about 3 weeks ago. I didn’t have the need to use the AC until this week that we had nice weather. To my surprise the AC was blowing hot air. I took it to the service and had to wait 3 hours on top of that they didn’t fix the problem and told me I had to bring it back but next time to drop it off. Two days with no answer had to miss work and problem is not fixed I spoke to the manager Luis at the dealer still couldn’t help me but asked for all my information again as if this was my first time.

I went to this place for a certified used car that I found on Honda's Certified Pre-owned website. The price on the website was irresistible. The day I went there and the salesperson told me that this car is "pre-certified" which means I need to pay a "certification fee" of almost $2000 to buy this car as "certified". If I refused to pay this fee, this can could only be sold as "non-certified" at the original price on the website, or sold as "certified" at a price $1000 higher than the former one. Moreover, the dealer failed to show me the 182-Point Inspection Checklist in the first place. As I insisted to see the report, the dealer kept me waiting for 20 mins to produce a freshly filled one. The salesperson was hostile when I pointed out that selling a certified car as "non-certified" can be illegal. Eventually I didn't buy the car and left the dealer.

These people don't know what the heck they are doing...scheduling doesn't know what service is doing; service doesn't know what parts are there; management is not willing to change a lousy check-in process. There is no way you will get out of that place, even for a so-called "drop off" service without spending at least 1/2 waiting. Their check-in process is ridiculous...they have someone with a tablet checking your car in, then you have to wait for a service advisor to explain what will be done to your car (when you know already!). Then you sign papers and hopefully leave. I did that after 2 unsuccessful attempts to get an appointment for a Toyota recall, and if I hadn't grabbed a service advisor when I saw one, I'd probably still be sitting there. After finally leaving (my son was waiting for more than a 1/2 hour in his car), I got home and received a phone call telling me that the part that Toyota had been telling me for several months was in, was NOT in and that I had to be driven back to pick up my car. Then, after 2 weeks, I was called again to schedule the recall, which I did, for the first appointment of the day, and the place wasn't even open when I got there. They began the whole stupid process again, even though my car had been there two weeks ago and they had everything in the system, and this time, my mother was waiting for me in the car to take me home. I had been assured by the scheduler that I could just come, drop the car, and leave b/c they already had everything on my car. NOT! The guy who checked me in handed me a number and told me to wait AGAIN for the service advisor. At that point, I'd had more than enough and refused. I left and then tried, 1/2 hour later to see what was going on, only to be told by yet another scheduler (b/c that is the only person you can reach by phone), that no one was picking up in service, but that she'd leave an urgent message for service to call me back. Ha! That was the first of 6 different calls over 4 hours, being told that someone in service would call me back. I even found the names of the directors of service and left a message on their machines. Took another hour before the director got back to me and basically said that that's the way their process is and they're not going to change it.

I just found out that they pull my credit report for the second time a day after I visited the dealership without my consent. Be careful when you visit them and not purchase a car. I believe someone did it intentionally knowing that it will affect my credit.

they told in the dealer when new that I will get free oil change for life as long as I go to route 22 service. today at 30thousand miles I went for oil ghange; 'surprice',they told me the free is no longer free! I need to do "maintenance sevice for $459. to get a $40 oil change for free" what a joke! the sales rep ask me if I read the 30 pages layer talk papers, and the prolem is this is not the first time! do not uy for this dealerthey are the worst don't know how to make custumers for life, whom I am not, never again!

I thought buying a car in a place like that will be very helpful and professional but it was the opposite. When l first walking they welcome you very nice but after you finish get your car they don’t care about you. I have been calling them over the phone for past 3 weeks never get someone to solve the problem, even when you go there they don’t really care, all the care about was to getting you in after that they don’t care no more. I will not recommend that place for someone that know they will need to contact for help. They will not answer the phone. Very bad, l am very upset😕.

didn't finish review - Elmer and Najy Kanan were great in helping with my choice of car. Illia Pilmenstein guided me expertly and painlessly through the finance process. Especially as a women, I would definitely recommend them! I was really apprehensive about the car buying process, but they made it a great experience. I would recommend them to anyone. Pat M

I bough a car on December 28 2017 and it is january 26 2017 and i?m still waiting for my plates. I?m tired of calling and get the running around. the sales guys never call back.I do not recommend this dealership unless you?re will to drive with a expired license plates