Reviews
Representatives make sure they try to sell you a car that you want definitely the busiest Honda dealership I’ve ever been to.
Representatives make sure they try to sell you a car that you want definitely the busiest Honda dealership I’ve ever been to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! Our team works hard to understand what each customer is looking for and help them find the right vehicle. We appreciate you choosing Metro Honda and taking the time to share your feedback. Sincerely, Delia Mensch [email protected] The Team at Metro Honda
It’s my fourth Honda and they always deliver, no complaints here, the staff is always ready to help and very knowledgeable.
It’s my fourth Honda and they always deliver, no complaints here, the staff is always ready to help and very knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your continued loyalty to Honda and for sharing your experience! We’re honored to be part of your fourth Honda purchase and thrilled to hear that our team continues to deliver an experience you can count on. We truly appreciate your kind words about our knowledgeable and helpful staff. Your continued trust and support mean so much to everyone at Metro Honda. We look forward to being here for you for many more Honda experiences! Sincerely, Delia Mensch [email protected] The Team at Metro Honda
Very disappointing experience with Metro Honda. I purchased a 2023 Mazda CX-30 in May 2026 with only about 12,900 miles, expecting a relatively new, low-mileage vehicle to be reliable. Unfortunately, shortly after purchasing it, I had to spend $484 replacing the brake pads and rotors. For a 2023 vehicle with only 12,900 miles, I find that extremely disappointing. What has been even more frustrating is trying to get help from Metro Honda. I spent approximately an hour and a half on the phone, was transferred multiple times, disconnected more than once, and ultimately told that the dealership could not help me.
Very disappointing experience with Metro Honda. I purchased a 2023 Mazda CX-30 in May 2026 with only about 12,900 miles, expecting a relatively new, low-mileage vehicle to be reliable. Unfortunately, shortly after purchasing it, I had to spend $484 replacing the brake pads and rotors. For a 2023 vehicle with only 12,900 miles, I find that extremely disappointing. What has been even more frustrating is trying to get help from Metro Honda. I spent approximately an hour and a half on the phone, was transferred multiple times, disconnected more than once, and ultimately told that the dealership could not help me.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced after purchasing your 2023 Mazda CX 30 from Metro Honda. We understand why having to address brake pads and rotors so soon after your purchase, especially on a vehicle with approximately 12,900 miles, would be disappointing. We are equally concerned to hear about the difficulty you experienced when trying to get assistance from our team. Spending that much time on the phone, being transferred multiple times, getting disconnected, and ultimately feeling that you were unable to get the help you needed is certainly frustrating. Your concerns are important to us, and we would appreciate the opportunity to review your experience and understand what happened. We will share your feedback with the appropriate members of our management team so your concerns can receive the attention they deserve. Thank you for bringing this to our attention. We value your feedback and regret that we did not provide the level of service and support you expected. Sincerely, Delia Mensch [email protected] The Team at Metro Honda
I would first like to apologize for leaving this review after almost three months. The only reason I waited is because I truly hoped Metro Honda would resolve my issues. Instead of addressing my concerns, I was repeatedly told to come back “next week,” given one excuse after another. After months of waiting and taking time off from work, I feel ignored and disrespected. From the very first day I purchased my car on July 13, the vehicle was not in proper condition. The rear Honda emblem was missing, the tires were worn out, and there were also brake issues. Instead of fixing these problems promptly, I was repeatedly told to come back next week. Each visit cost me hours of waiting and time off from work. At first, I was told to pick up the emblem when I came for registration. Later, I was told to come back for the license plate frame. Then I was told the emblem had been ordered and I would get an email when it arrived. More than a month has passed and I still have not received it. What disappoints me most is that if the emblem was not available on the day I bought the car, why wasn’t it ordered immediately? Instead, I was told to come back next week for weeks, until they finally admitted it wasn’t in stock. When my tires were eventually replaced after about a month, they were used tires, not new ones. I accepted them because I needed the car, but that should never have been necessary. I feel ignored, mistreated, and let down throughout this entire process. I even met another customer at your dealership who shared a similar negative experience. I regret buying my car from Metro Honda and I will never recommend this place to my family or friends. I was planning to buy another car for my wife, but after this experience, I would never put her through the same treatment. I expected honesty, respect, and professional service, but unfortunately, I received none of those. Well, it sounds like you’ve really been patient, and that frustration is totally understandable. If you want, we can also file a formal complaint with clearer points or even look up the right contact at Metro Honda to escalate this properly.
I would first like to apologize for leaving this review after almost three months. The only reason I waited is because I truly hoped Metro Honda would resolve my issues. Instead of addressing my concerns, I was repeatedly told to come back “next week,” given one excuse after another. After months of waiting and taking time off from work, I feel ignored and disrespected. From the very first day I purchased my car on July 13, the vehicle was not in proper condition. The rear Honda emblem was missing, the tires were worn out, and there were also brake issues. Instead of fixing these problems promptly, I was repeatedly told to come back next week. Each visit cost me hours of waiting and time off from work. At first, I was told to pick up the emblem when I came for registration. Later, I was told to come back for the license plate frame. Then I was told the emblem had been ordered and I would get an email when it arrived. More than a month has passed and I still have not received it. What disappoints me most is that if the emblem was not available on the day I bought the car, why wasn’t it ordered immediately? Instead, I was told to come back next week for weeks, until they finally admitted it wasn’t in stock. When my tires were eventually replaced after about a month, they were used tires, not new ones. I accepted them because I needed the car, but that should never have been necessary. I feel ignored, mistreated, and let down throughout this entire process. I even met another customer at your dealership who shared a similar negative experience. I regret buying my car from Metro Honda and I will never recommend this place to my family or friends. I was planning to buy another car for my wife, but after this experience, I would never put her through the same treatment. I expected honesty, respect, and professional service, but unfortunately, I received none of those. Well, it sounds like you’ve really been patient, and that frustration is totally understandable. If you want, we can also file a formal complaint with clearer points or even look up the right contact at Metro Honda to escalate this properly.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and disappointment you experienced following your purchase. We especially regret that, as a customer who gave us several months and multiple opportunities to address your concerns, you ultimately felt ignored and disrespected. We understand how frustrating it must have been to make repeated trips to the dealership, take time away from work, and receive different information regarding the emblem, tires, and other concerns. We also understand why having to repeatedly return without a clear resolution would affect your confidence in our team. Your concerns regarding the condition of the vehicle at the time of purchase, the replacement tires, the communication surrounding the emblem, and the overall follow up deserve to be taken seriously. We would like the opportunity to review what occurred with the appropriate members of our management team and better understand where we fell short in your experience. We are truly sorry that your experience has left you feeling this way, especially after you had hoped to purchase another vehicle from us for your wife. We appreciate you bringing these concerns to our attention and would welcome the opportunity to speak with you directly and work toward addressing the situation. Sincerely, Delia Mensch [email protected] The Team at Metro Honda
Great experience and especially all positive from Jesse James. He made the process super easy and I would definitely recommend him to others and I also would be back in the future
Great experience and especially all positive from Jesse James. He made the process super easy and I would definitely recommend him to others and I also would be back in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for sharing your wonderful feedback! We’re thrilled to hear that Jesse James made your experience so easy and positive from start to finish. His dedication to making the process comfortable and straightforward truly makes a difference. We sincerely appreciate your recommendation and are especially happy to know you plan to return in the future. We’ll be sure to share your kind words with Jesse! Thank you for choosing Metro Honda Jersey City. We look forward to welcoming you back! Sincerely, Delia Mensch [email protected] The Team at Metro Honda
Had a great experience with Danny evangelista. He was personal and got straight to the point in what I wanted. Go to him!
Had a great experience with Danny evangelista. He was personal and got straight to the point in what I wanted. Go to him!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Thank you for sharing your wonderful feedback! We’re so glad to hear that Danny Evangelista provided such a great experience. His personal approach, professionalism, and ability to listen to what you wanted and get straight to the point are exactly what we want our customers to experience. We truly appreciate your recommendation and will be sure to share your kind words with Danny! Thank you for choosing Metro Honda Jersey City. Sincerely, Delia Mensch [email protected] The Team at Metro Honda
Saleswoman Gabriella is very patience and considerate. Buying the car was relatively pleasant after the initial negotiation.
Saleswoman Gabriella is very patience and considerate. Buying the car was relatively pleasant after the initial negotiation.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review! We’re so happy to hear you enjoyed your experience with us.
so satisfied. I will always recommend metro Honda to any one i know. Very professional costumer service
so satisfied. I will always recommend metro Honda to any one i know. Very professional costumer service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your wonderful feedback! We’re thrilled to hear that you were so satisfied with your experience at Metro Honda. Providing professional and exceptional customer service is always our goal, and we truly appreciate your recommendation to your family and friends. Thank you for choosing Metro Honda and for placing your trust in our team. We look forward to serving you again in the future! Sincerely, Delia Mensch [email protected] The Team at Metro Honda
Jessie was very helpful and made great efforts for me to get the card. I’m very thankful for him.
Jessie was very helpful and made great efforts for me to get the card. I’m very thankful for him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your kind feedback! We’re thrilled to hear that Jesse was so helpful and went the extra mile to help you get the vehicle you wanted. It’s wonderful to know that his efforts made such a positive difference in your experience. We truly appreciate you recognizing Jesse and for choosing Metro Honda. We’ll be sure to share your gratitude with him. Congratulations on your new vehicle, and we look forward to serving you again! Sincerely, Delia Mensch [email protected] The Team at Metro Honda
Walked in at night and went home with a Honda CRV L Sport Hybrid. We love the vehicle Jesse helped us select
Walked in at night and went home with a Honda CRV L Sport Hybrid. We love the vehicle Jesse helped us select
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for sharing your wonderful experience! We’re thrilled to hear that Jesse helped you find the perfect Honda CR-V Sport Hybrid and made the process so enjoyable. It’s fantastic to know that you and your family are loving your new vehicle! We truly appreciate you choosing Metro Honda and trusting Jesse to help you with your purchase. Congratulations on your new CR-V, and we’ll be sure to share your kind words with Jesse! Sincerely, Delia Mensch [email protected] The Team at Metro Honda