Metro Honda

Very disappointing experience with Metro Honda. I purchased a 2023 Mazda CX-30 in May 2026 with only about 12,900 miles, expecting a relatively new, low-mileage vehicle to be reliable. Unfortunately, shortly after purchasing it, I had to spend $484 replacing the brake pads and rotors. For a 2023 vehicle with only 12,900 miles, I find that extremely disappointing. What has been even more frustrating is trying to get help from Metro Honda. I spent approximately an hour and a half on the phone, was transferred multiple times, disconnected more than once, and ultimately told that the dealership could not help me.

I would first like to apologize for leaving this review after almost three months. The only reason I waited is because I truly hoped Metro Honda would resolve my issues. Instead of addressing my concerns, I was repeatedly told to come back “next week,” given one excuse after another. After months of waiting and taking time off from work, I feel ignored and disrespected. From the very first day I purchased my car on July 13, the vehicle was not in proper condition. The rear Honda emblem was missing, the tires were worn out, and there were also brake issues. Instead of fixing these problems promptly, I was repeatedly told to come back next week. Each visit cost me hours of waiting and time off from work. At first, I was told to pick up the emblem when I came for registration. Later, I was told to come back for the license plate frame. Then I was told the emblem had been ordered and I would get an email when it arrived. More than a month has passed and I still have not received it. What disappoints me most is that if the emblem was not available on the day I bought the car, why wasn’t it ordered immediately? Instead, I was told to come back next week for weeks, until they finally admitted it wasn’t in stock. When my tires were eventually replaced after about a month, they were used tires, not new ones. I accepted them because I needed the car, but that should never have been necessary. I feel ignored, mistreated, and let down throughout this entire process. I even met another customer at your dealership who shared a similar negative experience. I regret buying my car from Metro Honda and I will never recommend this place to my family or friends. I was planning to buy another car for my wife, but after this experience, I would never put her through the same treatment. I expected honesty, respect, and professional service, but unfortunately, I received none of those. Well, it sounds like you’ve really been patient, and that frustration is totally understandable. If you want, we can also file a formal complaint with clearer points or even look up the right contact at Metro Honda to escalate this properly.

Great experience and especially all positive from Jesse James. He made the process super easy and I would definitely recommend him to others and I also would be back in the future

Had a great experience with Danny evangelista. He was personal and got straight to the point in what I wanted. Go to him!

Saleswoman Gabriella is very patience and considerate. Buying the car was relatively pleasant after the initial negotiation.

so satisfied. I will always recommend metro Honda to any one i know. Very professional costumer service

Jessie was very helpful and made great efforts for me to get the card. I’m very thankful for him.

Walked in at night and went home with a Honda CRV L Sport Hybrid. We love the vehicle Jesse helped us select

I really appreciate the moment I met with Joseph was so knowledgeable and answered all my questions

I had an excellent experience with the customer service at Metro Honda. The staff were friendly, professional, and attentive throughout the entire process. They took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable and valued as a customer. The service was efficient and hassle-free, and I truly appreciated their commitment to providing a great experience. I would definitely recommend Metro Honda to anyone looking for outstanding customer service especially from Derek Mohammed