Schumacher Chevrolet

I’ve had issues with the dealership since I purchased my vehicle. They originally sold the vehicle I put a deposit on. Then they offered me a higher model with a higher price tag. They talk to me into getting the highest extended warranty, ensuring me that any modifications I do would be covered. Now five years later with under 100 K miles I need a new transmission and the warranty is not covering it because of the modifications. I’ve reached out several times. I’ve been told that I would receive a call back and nobody has ever called me back. Now all they’re doing is putting me on hold and just continuing to keep me on hold.

I would recommend this dealership to everyone. The customer service I continue to receive from service to sales is above most. Keep up the wonderful customer service. I am a long time client and highly recommend. The service department ladies are always so friendly and courteous. Also the older gentleman that greets you when you arrive with your car is beyond friendly. Always a smiling face. In a world full of people who aren't friendly anymore it is just so refreshing to be greeted by your workers smiling faces. Thank you.

My entire vehicle purchase experience was extremely positive from start to finish. From the moment I walked into the showroom, the sales team was attentive, patient, and professional. They answered every question I had thoroughly and honestly, and truly took the time to help me find the right model and options for my needs. I never felt pressured and was able to make my decision at my own pace. The pricing and financing process was also very transparent ? I didn't encounter any surprise costs at any stage. During delivery, all of the vehicle's features were explained in detail, which made me feel much more confident getting started with the car. Working with such a friendly and professional team made the whole experience genuinely enjoyable. I would absolutely recommend this dealership to others.

Terrible. Had an issue - never responded. And that is for both sales and service. Called multiple times asking for a manager/supervisor to reach out to me - and ZERO response. Even called ownership - again Cricketts. Would NEVER do business with them again. If they don't care - they won't get my business and don't deserve yours either

Large selection of cars pleasant and helpful employees Clean and well kept conveniently located Hours of service are accommodating

Anthony was Excellent. He kept me in up to date with the services and the findings. Oil change/Tire Rotation and a new Battery. Great....

This dealership was great without being overpowering. Unfortunately , the manufacturer doesn't make exactly what I want. But the dealership did work hard at trying to get satisfy my wish list.

John Petrillo was Knowledgeable and detailed in explaining the functions of my new car. Made the process start to finish easy and painless. Thank you for all your help

Paul is a great salesman. He is very knowledgeable about the cars, very accommodating, and helpful. Everyone at the dealership is very welcoming and friendly and helpful.

Im writing to follow up regarding the ongoing issues with my 2015 Chevy Trax, which was serviced at your Clifton location. Despite multiple visits and part replacements—including the catalytic converter—the check engine light continues to come on shortly after each repair attempt. As of now, the vehicle has not been fully repaired, and the problem persists. I have returned the car several times, and while I appreciate the efforts made so far and the honesty shown regarding the previous service error, I am growing increasingly concerned that the root cause of the issue has still not thorough diagnosis and a long-term resolution, as the repeated trips and temporary fixes have caused a significant inconvenience. I have emailed the service manager twice and have not received a response