Reviews
Excellent experience from start to finish.
Excellent experience from start to finish. Open, Honest, clear conversations. Leo Hernandez, my sales person, was Awesome to deal with. The Manager, and everyone else was Great! I would buy another vehicle from Schumacher Chevrolet with no reservations at all.
Excellent experience from start to finish.
Excellent experience from start to finish. Open, Honest, clear conversations. Leo Hernandez, my sales person, was Awesome to deal with. The Manager, and everyone else was Great! I would buy another vehicle from Schumacher Chevrolet with no reservations at all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, George, for your fantastic review! We're thrilled to hear that you had an excellent experience at Schumacher Chevrolet of Little Falls. It's great to know that Leo and our team provided you with open and honest conversations throughout your car-buying process. We truly appreciate your trust in us and look forward to assisting you with your next vehicle purchase. Safe travels in your new ride! Sincerely, The Schumacher Chevrolet Team
Awful Bought one car from them but will not ever go
Awful Bought one car from them but will not ever go back If you have any sort of issue - good luck trying to get a manager or someone from ownership to contact you back They just don’t care and it shows Service is an absolute train wreck Have dealt with both Little Falls and Denville locations are both are atrocious Do yourself a favor and avoid like the plague
Awful Bought one car from them but will not ever go
Awful Bought one car from them but will not ever go back If you have any sort of issue - good luck trying to get a manager or someone from ownership to contact you back They just don’t care and it shows Service is an absolute train wreck Have dealt with both Little Falls and Denville locations are both are atrocious Do yourself a favor and avoid like the plague
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
I had a great experience from start to finish.
I had a great experience from start to finish. TJ found the car I wanted. They gave me a great trade-in value on my vehicle. They were respectful of my time in the process TJ is a true professional best in the business for sure. He has even been available for me after the sale as I try to remember and figure out the bells and whistles in this beautiful vehicle. Never going anywhere else thank you again.
I had a great experience from start to finish.
I had a great experience from start to finish. TJ found the car I wanted. They gave me a great trade-in value on my vehicle. They were respectful of my time in the process TJ is a true professional best in the business for sure. He has even been available for me after the sale as I try to remember and figure out the bells and whistles in this beautiful vehicle. Never going anywhere else thank you again.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! We are pleased to hear you had a great experience with us at Schumacher Chevrolet of Little Falls. It's great to know that TJ helped you find the perfect vehicle and that you felt respected throughout the process. We appreciate your feedback and look forward to seeing you again soon. Sincerely, The Schumacher Chevrolet Team
2nd experience with Schumacher and they were great as
2nd experience with Schumacher and they were great as always. I appreciate TJ making the process easy by answering all my questions, following up, and allowing me the time to me a thought out informed purchase.
2nd experience with Schumacher and they were great as
2nd experience with Schumacher and they were great as always. I appreciate TJ making the process easy by answering all my questions, following up, and allowing me the time to me a thought out informed purchase.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, C.W., for your fantastic review! We're thrilled to hear that your second experience with Schumacher Chevrolet of Little Falls was great and that TJ provided you with excellent service. It's wonderful that he was able to make the process easy and informative for you. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Schumacher Chevrolet Team
Horrible experience!
Horrible experience! After putting a deposit of $1000 for the new corvette zR1 in 2021, he informed me that despite being the first order in the file with a signed sales order stating MSRP. I would not be getting the car at MSRP? He went on to say that I would be STEALING the car at MSRP! I showed him the dealer signed yellow tear sales order form and he said they should never have signed that? GM has been forceful with dealers about selling above MSRP, but clearly this dealer is ignoring that guidance given the above. This is now the ethics of this dealership and having bought 6 vehicles over 25 years , 2 Corvettes did not matter. So much for being a loyal customer to them. Needless to say, I will be buying my Corvettes going forward from Ciocca where MSRP is always in force.
Horrible experience!
Horrible experience! After putting a deposit of $1000 for the new corvette zR1 in 2021, he informed me that despite being the first order in the file with a signed sales order stating MSRP. I would not be getting the car at MSRP? He went on to say that I would be STEALING the car at MSRP! I showed him the dealer signed yellow tear sales order form and he said they should never have signed that? GM has been forceful with dealers about selling above MSRP, but clearly this dealer is ignoring that guidance given the above. This is now the ethics of this dealership and having bought 6 vehicles over 25 years , 2 Corvettes did not matter. So much for being a loyal customer to them. Needless to say, I will be buying my Corvettes going forward from Ciocca where MSRP is always in force.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Our team has acknowledged this review.
I bought a certified preowned 2022 Chevy Equinox Premier
I bought a certified preowned 2022 Chevy Equinox Premier from salesman Bill Mann at Schumacher Chevrolet and couldn't be happier. Bill did not pressure me, and he spent a long time with me searching the inventory for the right car. I ended up looking at numerous other cars at competing dealerships and ended up going back to Schumacher and Bill Mann after all was said and done to buy the vehicle I originally looked at there. Bill Mann was recommended to me by a family friend, and he more than lived up to the recommendation. I would highly recommend Bill Mann and Schumacher Chevrolet to anyone looking for a car. I am greatly enjoying my Equinox Premier!
I bought a certified preowned 2022 Chevy Equinox Premier
I bought a certified preowned 2022 Chevy Equinox Premier from salesman Bill Mann at Schumacher Chevrolet and couldn't be happier. Bill did not pressure me, and he spent a long time with me searching the inventory for the right car. I ended up looking at numerous other cars at competing dealerships and ended up going back to Schumacher and Bill Mann after all was said and done to buy the vehicle I originally looked at there. Bill Mann was recommended to me by a family friend, and he more than lived up to the recommendation. I would highly recommend Bill Mann and Schumacher Chevrolet to anyone looking for a car. I am greatly enjoying my Equinox Premier!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Bill Mann at Schumacher Chevrolet of Little Falls. It's great to know that you found the perfect certified pre-owned 2022 Chevy Equinox Premier and that Bill took the time to help you through the process without any pressure. Your recommendation means a lot to us, and we appreciate you choosing us. Enjoy your new Equinox Premier, and we look forward to seeing you again soon! Sincerely, The Schumacher Chevrolet Team
Went in for hard vibration over 55 mph.
Went in for hard vibration over 55 mph. Ball joints repair. Almost $2000. [88000+ miles]. Only people who ever touched my car. Like the human body...normal old age complications. Customer service explains in details BEFORE starting. I'm satisfied.
Went in for hard vibration over 55 mph.
Went in for hard vibration over 55 mph. Ball joints repair. Almost $2000. [88000+ miles]. Only people who ever touched my car. Like the human body...normal old age complications. Customer service explains in details BEFORE starting. I'm satisfied.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us a review. We appreciate your feedback regarding the ball joint repair on your vehicle. It's great to hear that you were satisfied with our customer service and that we were able to explain everything in detail before starting the work. We strive to treat every vehicle with care, just like we would our own. We hope to serve you again at Schumacher Chevrolet of Little Falls! Sincerely, The Schumacher Chevrolet Team
Not a fan of this dealership.
Not a fan of this dealership. Nothing but headaches with service department. Do not purchased there so called extended warranty. The sales people do not mention that it is not honored by every Chevy dealer so you basically do not have an option but to go to them. Waited a week to get on their schedule only to get a text not even call and tell us they did not get to your vehicles today!! Seems like if your under warranty you take back seat ! Never will I purchase a vehicles from them again after many purchases .
Not a fan of this dealership.
Not a fan of this dealership. Nothing but headaches with service department. Do not purchased there so called extended warranty. The sales people do not mention that it is not honored by every Chevy dealer so you basically do not have an option but to go to them. Waited a week to get on their schedule only to get a text not even call and tell us they did not get to your vehicles today!! Seems like if your under warranty you take back seat ! Never will I purchase a vehicles from them again after many purchases .
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate you taking the time to express your concerns about the service department and the extended warranty process at Schumacher Chevrolet of Little Falls. Your feedback is valuable, and we encourage you to reach out directly so we can address your specific issues. We strive for high standards and would like the opportunity to resolve this matter. Thank you again for your input. Sincerely, The Schumacher Chevrolet Team
I have reached out to your Service Manager who has made my vehicle a priority. Hopefully the repairs will be done in a timely manner. Will advise when completed
This is the worst place to get a vehicle they don’t look
This is the worst place to get a vehicle they don’t look at customers as customers they look at us like we’re a number not helpful just blow you off and I find out many other customers that went there say the same thing just to many bad experience with them how do they stay in business
This is the worst place to get a vehicle they don’t look
This is the worst place to get a vehicle they don’t look at customers as customers they look at us like we’re a number not helpful just blow you off and I find out many other customers that went there say the same thing just to many bad experience with them how do they stay in business
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, Nick. At Schumacher Chevrolet of Little Falls, we take customer concerns seriously and strive to provide top-notch service. We are disappointed to hear your experience was below your expectations, and we appreciate your feedback. If you would like to discuss this further, please feel free to reach out to us directly. We value your input and aim to continually improve. Sincerely, The Schumacher Chevrolet Team
TJ was absolutely great, he asked what I like and found
TJ was absolutely great, he asked what I like and found it within days. He was straight to the point but kind and friendly and accommodating of my schedule needs. Joe was also great with the finance team there was no extra nonsense or trying to talk me into things. I will be a life long customer & I will be referring people!
TJ was absolutely great, he asked what I like and found
TJ was absolutely great, he asked what I like and found it within days. He was straight to the point but kind and friendly and accommodating of my schedule needs. Joe was also great with the finance team there was no extra nonsense or trying to talk me into things. I will be a life long customer & I will be referring people!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Schumacher Chevrolet Team