Reviews
Terrible. Had an issue - never responded. And that is for both sales and service. Called multiple times asking for a manager/supervisor to reach out to me - and ZERO response. Even called ownership - again Cricketts. Would NEVER do business with them again. If they don't care - they won't get my business and don't deserve yours either
Terrible. Had an issue - never responded. And that is for both sales and service. Called multiple times asking for a manager/supervisor to reach out to me - and ZERO response. Even called ownership - again Cricketts. Would NEVER do business with them again. If they don't care - they won't get my business and don't deserve yours either
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We acknowledge your review and are currently looking into the events you’ve detailed.
I had left multiple messages for multiple people in 3 different departments for someone to respond and nobody ever did - so I sincerely doubt you actually will be looking into “the events” I detailed
Large selection of cars pleasant and helpful employees Clean and well kept conveniently located Hours of service are accommodating
Large selection of cars pleasant and helpful employees Clean and well kept conveniently located Hours of service are accommodating
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, KC! We’re thrilled to hear that you appreciated our large selection of cars and found our employees to be pleasant and helpful. At Schumacher Chevrolet of Little Falls, we strive to maintain a clean and welcoming environment, and we’re glad our convenient location and accommodating hours made your experience even better. We look forward to seeing you again soon! Sincerely, The Schumacher Chevrolet Team
Anthony was Excellent. He kept me in up to date with the services and the findings. Oil change/Tire Rotation and a new Battery. Great....
Anthony was Excellent. He kept me in up to date with the services and the findings. Oil change/Tire Rotation and a new Battery. Great....
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Rita! We're thrilled to hear about your positive experience with Anthony at Schumacher Chevrolet of Little Falls. It's great to know that you appreciated the updates on your oil change, tire rotation, and new battery. We look forward to serving you again in the future! Sincerely, The Schumacher Chevrolet Team
This dealership was great without being overpowering. Unfortunately , the manufacturer doesn't make exactly what I want. But the dealership did work hard at trying to get satisfy my wish list.
This dealership was great without being overpowering. Unfortunately , the manufacturer doesn't make exactly what I want. But the dealership did work hard at trying to get satisfy my wish list.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your review, Jacqueline! We're glad to hear that you had a positive experience with Schumacher Chevrolet of Little Falls and that our team worked diligently to accommodate your wish list. We understand that finding the perfect vehicle can be a challenge. If there's anything else we can assist you with or if you'd like to explore more options, please feel free to reach out. We appreciate your feedback and look forward to helping you in the future! Sincerely, The Schumacher Chevrolet Team
John Petrillo was Knowledgeable and detailed in explaining the functions of my new car. Made the process start to finish easy and painless. Thank you for all your help
John Petrillo was Knowledgeable and detailed in explaining the functions of my new car. Made the process start to finish easy and painless. Thank you for all your help
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your thoughtful review, Avedis! We're happy to hear that John was able to provide you with knowledgeable and detailed assistance while explaining the functions of your new car. At Schumacher Chevrolet of Little Falls, we strive to make the car-buying process as smooth as possible, and it's great to know we achieved that for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Schumacher Chevrolet Team
Paul is a great salesman. He is very knowledgeable about the cars, very accommodating, and helpful. Everyone at the dealership is very welcoming and friendly and helpful.
Paul is a great salesman. He is very knowledgeable about the cars, very accommodating, and helpful. Everyone at the dealership is very welcoming and friendly and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Amy! We’re thrilled to hear that Paul and our team at Schumacher Chevrolet of Little Falls provided you with such a positive experience. We strive to create a welcoming atmosphere and ensure our customers feel supported. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Schumacher Chevrolet Team
Im writing to follow up regarding the ongoing issues with my 2015 Chevy Trax, which was serviced at your Clifton location. Despite multiple visits and part replacements—including the catalytic converter—the check engine light continues to come on shortly after each repair attempt. As of now, the vehicle has not been fully repaired, and the problem persists. I have returned the car several times, and while I appreciate the efforts made so far and the honesty shown regarding the previous service error, I am growing increasingly concerned that the root cause of the issue has still not thorough diagnosis and a long-term resolution, as the repeated trips and temporary fixes have caused a significant inconvenience. I have emailed the service manager twice and have not received a response
Im writing to follow up regarding the ongoing issues with my 2015 Chevy Trax, which was serviced at your Clifton location. Despite multiple visits and part replacements—including the catalytic converter—the check engine light continues to come on shortly after each repair attempt. As of now, the vehicle has not been fully repaired, and the problem persists. I have returned the car several times, and while I appreciate the efforts made so far and the honesty shown regarding the previous service error, I am growing increasingly concerned that the root cause of the issue has still not thorough diagnosis and a long-term resolution, as the repeated trips and temporary fixes have caused a significant inconvenience. I have emailed the service manager twice and have not received a response
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Awful Bought one car from them but will not ever go back If you have any sort of issue - good luck trying to get a manager or someone from ownership to contact you back They just don’t care and it shows Service is an absolute train wreck Have dealt with both Little Falls and Denville locations are both are atrocious Do yourself a favor and avoid like the plague
Awful Bought one car from them but will not ever go back If you have any sort of issue - good luck trying to get a manager or someone from ownership to contact you back They just don’t care and it shows Service is an absolute train wreck Have dealt with both Little Falls and Denville locations are both are atrocious Do yourself a favor and avoid like the plague
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Excellent experience from start to finish. Open, Honest, clear conversations. Leo Hernandez, my sales person, was Awesome to deal with. The Manager, and everyone else was Great! I would buy another vehicle from Schumacher Chevrolet with no reservations at all.
Excellent experience from start to finish. Open, Honest, clear conversations. Leo Hernandez, my sales person, was Awesome to deal with. The Manager, and everyone else was Great! I would buy another vehicle from Schumacher Chevrolet with no reservations at all.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, George, for your fantastic review! We're thrilled to hear that you had an excellent experience at Schumacher Chevrolet of Little Falls. It's great to know that Leo and our team provided you with open and honest conversations throughout your car-buying process. We truly appreciate your trust in us and look forward to assisting you with your next vehicle purchase. Safe travels in your new ride! Sincerely, The Schumacher Chevrolet Team
I had a great experience from start to finish. TJ found the car I wanted. They gave me a great trade-in value on my vehicle. They were respectful of my time in the process TJ is a true professional best in the business for sure. He has even been available for me after the sale as I try to remember and figure out the bells and whistles in this beautiful vehicle. Never going anywhere else thank you again.
I had a great experience from start to finish. TJ found the car I wanted. They gave me a great trade-in value on my vehicle. They were respectful of my time in the process TJ is a true professional best in the business for sure. He has even been available for me after the sale as I try to remember and figure out the bells and whistles in this beautiful vehicle. Never going anywhere else thank you again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! We are pleased to hear you had a great experience with us at Schumacher Chevrolet of Little Falls. It's great to know that TJ helped you find the perfect vehicle and that you felt respected throughout the process. We appreciate your feedback and look forward to seeing you again soon. Sincerely, The Schumacher Chevrolet Team