Reviews
I’ve had several issues with my car and unfortunately,
I’ve had several issues with my car and unfortunately, every time it goes in for service at this dealership the experience has been disappointing. The car keeps coming back with problems unresolved, and the staff are not helpful in explaining what’s going on. Paperwork is often missing or incomplete, which makes it hard to track what was actually done. On top of that, the car was returned dirty after service, and I noticed that the change I kept in the holder was missing which is unacceptable. Overall, I haven’t felt that my concerns were taken seriously or that my car was treated with the level of care I expect from a Lexus dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. Your comments have been shared with our management team for review. If you're open to it, we'd appreciate the chance to speak with you directly and make things right. Please call 551-777-5263 to speak directly with our Service Manager, Frank Scott. We look forward to speaking with you.
The whole team is fantastic always a pleasure going there
The whole team is fantastic always a pleasure going there I wouldn’t go anywhere else
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to know our team always makes your visits enjoyable. Your loyalty means so much to us, and we look forward to continuing to serve you!
Fast and efficient service.
Fast and efficient service. Jorge, as usual, kept me informed throughout. Your survey made me add extra words, frustrating!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear Jorge kept you informed and that your service was fast and efficient. We also appreciate your patience with the survey process and your honest input.
I have been using this fine dealership for 21 years.
I have been using this fine dealership for 21 years. This time I needed a loaner. I traveled home to Hackensack and back. I got a bill for the gasoline for $9.96. Why would you charge $5.80 a gallon, which is outrageous, and even charge me at all given that my bill at Prestige was almost $1000! I don’t remember you ever doing that before. I’d like a refund for the $9.96!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your feedback. We sincerely apologize for any frustration this has caused and truly value your 21 years of loyalty. Our Service Manager did leave a voicemail on your cell number to discuss your concerns and review the gasoline charge. Please feel free to contact us at (877) 322-6682 so we can address this further and ensure your satisfaction. We appreciate your understanding and the opportunity to continue serving you. Best regards, Franklin Scott Service Manager
I had a very pleasant experience at the dealership.
I had a very pleasant experience at the dealership. James was excellent and super welcoming. He explained the service procedures clearly which I appreciated. I enjoyed the waiting area which made the time pass!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re thrilled to hear that James made you feel welcome and that the service process was clear and smooth. We’re glad you enjoyed the waiting area too!
Quick service.
Quick service. You can schedule an appointment for anytime. Clean waiting room with good coffee.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re happy to hear you enjoyed the quick service, flexible scheduling, and comfortable waiting area. We appreciate your kind words and look forward to serving you again!
Good experience with the service, James was very helpful
Good experience with the service, James was very helpful and very knowledgeable on how the service was performed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that James provided helpful and knowledgeable service. We appreciate you taking the time to share your experience and look forward to serving you again!
I have been a customer of the Prestige since 2004 and
I have been a customer of the Prestige since 2004 and have always received excellent services.Jorge Reinoso is exceptional as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer since 2004! We truly appreciate your continued trust and support. It’s wonderful to hear that Jorge has provided you with exceptional service, and we will be sure to share your kind words with him.
My representative was excellent.
My representative was excellent. He kept me informed of the 15,000 miles process in my car and share the video of my car being worked on . He was very attentive and let me know of the need of alignment but was not ready for it in that visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re thrilled to hear that your representative kept you informed throughout the service process and provided such attentive care. We appreciate you sharing your experience and look forward to serving you again!
Exceptional service, Luxurious experience, and
Exceptional service, Luxurious experience, and unparalleled attention to detail. A truly top-class Lexus dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such wonderful feedback! We’re thrilled to know you enjoyed exceptional service and a truly luxurious experience with us. Providing top-class care is always our goal, and we look forward to serving you again!