Ramsey Nissan

Dear Alison, Thank you for your response. However, your explanation that our emails “did not reach your team” only reinforces our concern. We sent two separate messages to two addresses provided by your receptionist: Sales Manager Greg Maslowski and Mr. Brian Duderich. According to you, neither message reached them, yet every other business we contacted received our emails without issue. My phone calls to the salesperson, Chris, also went unanswered, and even the messages I left requesting a callback were ignored. Buyer beware: when messages are not convenient for this dealership, they seem to disappear. Regarding the inspection, we understand that a third-party company conducted it. However, the charges were excessive and did not reflect the vehicle’s actual condition. We request a copy of the full inspection report, including photos and itemized assessments, so we can review what justified a $2,133 charge for minor scratches. Most importantly, your reply fails to address the core issue: at the time of sale, no one asked the simplest and most crucial question — “Is your car ready to be returned?” One sentence would have prevented this entire situation. Instead, your salesman assured us that we would not owe anything on the previous lease, and we relied on that assurance in good faith. It is clear that the priority was completing the sale, not ensuring the customer’s welfare. We have already paid the charges to NMAC. After our official complaint, the NMAC representative told us in a telephone interview that they would look into it and let us know. Do you think I should keep my fingers crossed… We are not interested in calling you, nor in receiving your calls. Your sales managers ignored our emails once; we have no reason to expect a different outcome. If you wish to communicate, do so by email, and rest assured, our emails do not get lost. This matter is not closed. On our lawyer’s advice, we will wait for Nissan’s response and proceed from there. Kyriacos and Irene

I’m writing this to formally express my dissatisfaction with the leasing experience my wife and I recently had at Nissan Upper Saddle River, located at 401 Route 17 South, Upper Saddle River, NJ 07607. On August 26, 2026, when we signed the lease for our new 2026 Nissan Kicks AWD, the salesperson clearly stated that we would not have to pay the remaining four months on our previous lease for the 2024 Kicks SR, which we also leased through the same dealership. Relying on that assurance, we returned the old vehicle the same day and drove away in the new one. To our surprise, a couple of weeks later we received a bill from Nissan Motor Acceptance Company (NMAC) for $2,133, listed as excess wear-and-tear charges plus taxes. At the time of the transaction, the staff accepted the vehicle as-is. No one informed us that the car required a formal inspection for wear and tear before returning it. Had we known, we would have repaired the minor damages ourselves for approximately $300, based on an oral estimate we already had. As for the alleged inspection, it was conducted without our consent or any notice of the date and time, and the so-called inspector decided that a few minor scratches would cost that humongous amount to repair, even though the car was in perfect condition. We feel Nissan Company and the dealership were unprofessional, deceitful, and misleading. As older people unfamiliar with leasing procedures, we relied on the dealership’s staff to provide accurate information. Instead, we were left with a substantial, unexpected charge that proper guidance could have avoided. We asked the Nissan dealership and finance division to review this situation and help resolve the issue, since the misinformation originated at the point of sale. So far, a month later, we have received no response from the dealer, even though we have sent them emails about our grievance. Being scrupulous people, we have already paid the charges to NMAC. Irene and Kyriacos New Jersey

great service .....quick and very nice crew at the express service department.....Evert mendez was amazing and helpful .....

Cindy was amazing to buy my CPO car from! Her and the entire team really made it easy and seamless. Thank you Cindy! And thank you Brian! Both are amazing and easy to deal with!

Always a pleasure at Ramsey Nissan, staff is always friendly and very knowledgeable! Appointments are always available

So happy I went with Ramsey! Just got a nice new Rouge that I couldn’t be happier with. The team over there were super helpful and they actually made the process easy. This dealership gets an A+ from me.

"Outstanding Car-Buying Experience" On September 7, 2024, I walked into Nissan Ramsey and was greeted by the incredible Isaiah. Having visited numerous dealerships in the past, I could tell that Nissan Ramsey had the "it" factor, starting with the warm welcome from the front desk—it truly sets the tone for the entire experience. It had been since 2010 since my last purchase, so I had a lot on my mind. Isaiah took the time to listen to my concerns and desires, ultimately pairing me with the perfect vehicle. When we test drove the 2024 Nissan Rogue Platinum, it was love at first sight—I knew right then that I wanted it. The whole process was smooth and stress-free, and I was impressed by how Isaiah paid close attention to every detail that mattered to me. I wholeheartedly recommend Isaiah for anyone looking to buy or lease a car!

Excellent dealership with professional salesmen and finance professionals. Customer service is their priority and they deliver

Have used service department for over ten years. Always great!’ Fast and accurate, In that time I have never had a bad visit or even a complaint.

Easy to deal with and very helpful. Did much of the work over the phone and did not waste a lot of time at the dealership