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The five stars are 100% solely for Chris Palma. He's has to be one of the nicest people that works in the auto industry. He understands his clients needs... and executes without hesitation. The rest of Park Ave Service should take a few lessons from his book.
Claudio is the most rude human and is a disgrace to the BMW brand. He says the most inappropriate comments in front of clients waiting for their cars in... the waiting area. If I didn't respect the brand, I would have spoken up, directly to him. He's a bully. He should be retrained on the most obvious client service skills.
Was amazing you guys rock and we love Larry in a service department. He is always on top of everything because of him we start buying BMW best decision... We have ever made never going back to another cars. Thanks wish you guys at Park Avenue BMW all the. Success in the world and we mean it
This dealer was clearly not interested in our business. We gave them three tries, waiting for over 10 minutes each time even though we made an appointment.... It was as if they were doing us a favor by showing us the cars: on one visit, when we asked to test-drive three cars, the salesperson said: "We don't normally let people test-drive more than one car, but I'll make an exemption for you." That same salesperson told us three times that he'd send us quotes, but he was always "ten minutes away from the dealership; I'll send it to you right after I get back." If they didn't want our business, that's fine, but they were dishonest too. The last salesperson we dealt with said that if we didn't buy a 2020 series, the 2021 MSRP would be $2,000 higher. In fact, the MSRP according to BMW's own documents is $300 higher. Furthermore, the salesperson did not tell us about the summer rebates; clearly, he just wanted to keep the difference for himself.
Iv'e been a loyal customer for close to ten years and over 20k spent, I guess that means nothing. I made an appointment to get my A/C looked at, my previous... advisor had retired and spoke to Larry who I have seen during my visits, he tells me to grab a loaner and he will call me, I go to the loaner counter and the un-professionalism starts right away. The guy says that I don't have an appointment, I said I do, he after fumbling for a while says, oh yeah I have here a drop off, no car for you. I said I made the appointment for a loaner as I always did, he said do you have proof? I showed him the email confirmation and he says, well someone must have changed it, now it's a drop off. I said how am I going to get home, he said I can maybe get a rental but he couldn't do that today. I said why offer if you can't do, he said you are welcome to take your vehicle back, and that's what I did, and after ten years I will never go back their again
Park Ave BMW Management Team, I had purchased a BMW X4 from your dealership on May 2, 2020 (stock # B9444/vehicle ID# 0U25274). Rachel G. had indicated... that you will email me pertinent information specific to BMW extended warranty, warranty for the tire/alloy wheels, and maintenance contract information. I have not received the above-mentioned documents as of yet. Would you be so kind and send me all of the items listed above when you get a chance? Thank you so much. Regards, Dustin Bradley 102 Mt Hebron Rd, Montclair, NJ 07043 646-286-9720
The process of buying/leasing a vehicle is not one I would typically describe as "incredible." However, when working with Aimon Altaai, your entire perspective... will change. You never feel pressured to make a decision. He doesn't make you feel that he's being incentivized to push for a specific vehicle or warranty package. You genuinely believe he has your best interest at heart and makes the entire experience truly, incredible. I would HIGHLY recommend working with Aimon for all of your future needs, he's in a class of his own.
I cannot say enough about Park Ave BMW Service. Best service I have ever received. Claudio the Service Manager is an outstanding Employee for this facility.... He is qualified, polite, and a pleasure to deal with.
In process of returning my 11th BMW leased from park ave. When I return the car with 22k miles they tell me I need new front tires. Ask them why they wore... out so quickly they tell me they were never rotated. Never realized that when you bring the car in for service tire rotation is not included. So now have to spend 500 on new tires. Ask them about the fact I did not use the 30k miles they tell me they do not refund for miles not used. What a scam. They get to sell the car with low mileage and get a car back with unused new front tires. Thought BMW was a different type of car company but in the end no different from Chevy or dodge.
Mike helped me with my lease in 2017 and when my lease was going to the end I reached out to him for the 2nd car. Both of the cars are factory orders because... I searched inventories in a few dealers around me and could not find the perfect match. What differentiates Mike and other car sales I talked to is he does not play games. I talked to some other dealers about ordering and generally received 2 reactions. One is the sales doesn't want to talk to me because they think I am not serious about buying as "the order is not on a M car means you are not serious". The other reaction is the sales asks for a price that is thousands higher than a similar equipped in-stock car as they think I order because I have no choice. Mike treats me the same way he treats a customer who buys on the same day. The fact that my deal is not going to close in a few months does not change the way he does business. Mike does not attract customers by screaming "I have the lowest price on earth". The first price he gives out is reasonable enough to move forward. He never says "come to the dealership let's talk here" and he just sends back a solid number upon request. I did not have to spend hours to haggle with him and from my experience with other dealers it would take some fight to bring down the price to what Mike gave me in the first email. Overall experience is excellent with both Mike and the dealership. Will definitely come back in the future if getting another BMW